Careers

Attention All Job Applicants:

Please disregard any email communications not directly from a @AMLiberty.com email address regarding any open positions posted on Indeed.com and other job posting websites. Please do not send any personal or sensitive information as this is a phishing scam and this person is in no way affiliated with American Liberty Hospitality.

To see all REAL current positions available see the updated jobs listed below.

 

We always have opportunities to join the growing ALH family and our success depends on the team members throughout our company. Thank you for your interest and please email your resume to careers@amliberty.com.

  • Front Desk Supervisor-The Sam Houston Hotel a Curio Collection hotel by Hilton

    Summary

    Responsible for supervising the activities at the hotel front desk, while providing quality guest service, including but not limited to checking in/out of hotel guests; guest requests, mail/message service, hotel reservations, concierge services, and promotion of in-house activities.

    Essential Duties and Responsibilities include the following. Other duties may be assigned.

    Supervise Front Desk operations during assigned shift to a consistently high standard

    Ensure your shift team has current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events

    Advise your shift team of any special events or VIP Guests in the hotel that day

    Monitor the appearance, standards, and performance of team members with an emphasis on training and team work

    Maximize sales revenues through up-selling and marketing program

    Manage guest requests, inquiries, and complaints promptly and completely

    Maintain the professional appearance of the Front Desk with a focus on hospitality and guest service

    Check-in and check-out hotel guests in a confident, professional, and friendly manner.

    Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.

    Review arrivals noting special requests and blocking rooms as necessary for VIP and group arrivals.

    Ensure proper credit card procedures are followed at all times and adhere to all cashiering procedures including opening and balance out shift banks.

    Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity deliver).

    Provide Concierge service – fluent knowledge of local restaurants, special events, city attractions, and guest amenities.

    Knowledgeable of hotel fire and emergency procedures.

    Maintain complete knowledge of all hotel features/services, hours of operation.

    Knowledge of all room types, numbers, layout, décor, appointments and location; and all room rates, special packages and promotions.

    Knowledge of daily house count and expected arrivals/departures and room availability status for any given day.

    Supervisory Responsibilities

    This job supervises all Front Office Associates and their duties including training new staff, resolving customer challenges, and aiding in all departments.

    Competencies

    To perform the job successfully, an individual should demonstrate the following competencies:

    Job Knowledge – Competent in required job skills and knowledge; exhibits ability to learn and apply new skills; keeps abreast of current developments; requires minimal supervision; displays understanding of how job relates to others; uses resources effectively.

    Use of Technology – Demonstrates required skills; adapts to new technologies; troubleshoots technological problems; uses technology to increase productivity; keeps technical skills up to date.

    Customer Service – Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.

    Communications – Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods.

    Cooperation – Establishes and maintains effective relations; exhibits tact and consideration; offers assistance and support to co-workers; works cooperatively in group situations; works actively to resolve conflicts.

    Oral Communication – Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings.

    Teamwork – Balances team and individual responsibilities; exhibits objectivity and openness to others’ views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone’s efforts to succeed.

    Written Communication – Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; able to read and interpret written information.

    Quality Management – Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness.

    Conflict Resolution – Encourages open communications; confronts difficult situations; maintains objectivity; keeps emotions under control; uses negotiation skills to resolve conflicts.

    Diversity – Demonstrates knowledge of EEO policy; shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes a harassment-free environment; builds a diverse workforce.

    Ethics – Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and principles; upholds organizational values.

    Adaptability – Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.

    Personal Appearance – Dresses appropriately for position; keeps self well groomed.

    Attendance/Punctuality – Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.

    Dependability – Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals.; completes tasks on time or notifies appropriate person with an alternate plan.

    Quality – Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.

    Quantity – Meets productivity standards; completes work in timely manner; strives to increase productivity; works quickly.

    Safety and Security – Observes safety and security procedures; determines appropriate action beyond guidelines; reports potentially unsafe conditions; uses equipment and materials properly.

    Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Education and/or Experience

    Previous supervisory experience

    Previous experience in Front Desk environment in the hotel industry

    Language Skills

    Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

     

     

    Reasoning Ability

    Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.  Ability to deal with problems involving several concrete variables in standardized situations.

    Computer Skills

    To perform this job successfully, an individual should have knowledge of Database software. Computer literacy, Microsoft Office.

    Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    While performing the duties of this Job, the employee is regularly be required to stand and walk and occasionally sit. The employee must occasionally lift pull/push and/or move up to 25 pounds.

    Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    The noise level in the work environment is usually moderate.

    Apply Now

  • Hotel Operations Manager-DoubleTree Galveston Beach

    Summary

    A Hotel Operations Manager is responsible for the effective operational management of the hotel to achieve and exceed their revenue and guest satisfaction targets.

    Essential Duties and Responsibilities include the following. Other duties may be assigned.

    Work in conjunction with the General Manager manage key property issues, including capital projects; customer service; refurbishment, etc.

    Assist the development of meaningful, achievable hotel budgets including long-term hotel strategic goals

    Provide effective leadership to the hotel management team and team members to ensure targets are met and exceeded

    Respond to audits that are completed by the company to ensure continual improvement is achieved

    Plan, direct and coordinate the service delivery of all operational departments in order to meet and exceed guest expectations

    Comply and exceed hotel and company service standards

    Ensure that costs are controlled throughout the operational departments and results are analyzed to highlight problem areas and take appropriate action

    Manage and develop the department heads to ensure career progression and effective succession planning within the hotel and company

    Seek and respond to guest feedback in order to achieve positive outcomes and high levels of customer satisfaction

    Hold communication meetings with the department heads and their teams

    Other duties as specified by the General Manager

     

    Supervisory Responsibilities

    Supervises the Front Office staff and the Food and Beverage staff in direct and indirect capacities as directed by the GM.

    Competencies

    To perform the job successfully, an individual should demonstrate the following competencies:

    Customer Service – Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.

    Communications – Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods.

    Managing Customer Focus – Promotes customer focus; establishes customer service standards; provides training in customer service delivery; monitors customer satisfaction; develops new approaches to meeting customer needs.

    Business Acumen – Understands business implications of decisions; displays orientation to profitability; demonstrates knowledge of market and competition; aligns work with strategic goals.

    Planning/Organizing – Prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; organizes or schedules other people and their tasks; develops realistic action plans.

    Job Knowledge – Competent in required job skills and knowledge; exhibits ability to learn and apply new skills; keeps abreast of current developments; requires minimal supervision; displays understanding of how job relates to others; uses resources effectively.

    Use of Technology – Demonstrates required skills; adapts to new technologies; troubleshoots technological problems; uses technology to increase productivity; keeps technical skills up to date.

    Problem Solving – Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.

    Cooperation – Establishes and maintains effective relations; exhibits tact and consideration; offers assistance and support to co-workers; works cooperatively in group situations; works actively to resolve conflicts.

    Oral Communication – Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings.

    Teamwork – Balances team and individual responsibilities; exhibits objectivity and openness to others’ views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone’s efforts to succeed.

    Written Communication – Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; able to read and interpret written information.

    Change Management – Develops workable implementation plans; communicates changes effectively; builds commitment and overcomes resistance; prepares and supports those affected by change; monitors transition and evaluates results.

    Performance Coaching – Defines responsibilities and expectations; sets goals and objectives; gives performance feedback; motivates for increased results; recognizes contributions; encourages training and development.

    Team Leadership – Fosters team cooperation; defines team roles and responsibilities; supports group problem solving; ensures progress toward goals; acknowledges team accomplishments.

    Delegation – Delegates work assignments; matches the responsibility to the person; gives authority to work independently; sets expectations and monitors delegated activities; provides recognition for results.

    Leadership – Exhibits confidence in self and others; inspires and motivates others to perform well; effectively influences actions and opinions of others; accepts feedback from others; gives appropriate recognition to others.

    Managing People – Includes staff in planning, decision-making, facilitating and process improvement; takes responsibility for subordinates’ activities; makes self available to staff; provides regular performance feedback; develops subordinates’ skills and encourages growth; solicits and applies customer feedback (internal and external); fosters quality focus in others; improves processes, products and services.; continually works to improve supervisory skills.

    Conflict Resolution – Encourages open communications; confronts difficult situations; maintains objectivity; keeps emotions under control; uses negotiation skills to resolve conflicts.

    Recruitment & Staffing – Utilizes recruitment sources; exhibits sound interviewing skills; presents positive, realistic view of the organization; analyzes and forecasts staffing needs; makes quality hiring decisions.

    Cost Consciousness – Works within approved budget; develops and implements cost saving measures; contributes to profits and revenue; conserves organizational resources.

    Ethics – Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and principles; upholds organizational values.

    Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

     

     

     

    Education and/or Experience

    Bachelor’s degree from four-year college or university in Hospitality or Business

    Experience in managing budgets, revenue proposals and forecasting results.

    Strong leadership skills to effectively manage and motivate the employees to achieve high level of performance and exceed targets.

    Language Skills

    Ability to effectively communicate in all scenarios with subordinates, other managers, clients, customers, and the general public.

    Reasoning Ability

    Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.  Ability to deal with problems involving several concrete variables in standardized situations.

    Computer Skills

    To perform this job successfully, an individual should have knowledge of Database software. Computer literacy, Microsoft Office.

    Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    While performing the duties of this Job, the employee is occasionally required to stand; walk and sit. The employee must occasionally lift and/or move up to 25 pounds.

    Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    The noise level in the work environment is usually moderate.

    Apply Now

  • Night Auditor-Embassy Suites Houston Downtown

    Job Title: Night Auditor

    Department: Rooms

    Supervisor: Front Office Manager/Guest Service Manager and AGM/GM

    Summary

    The Night Auditor responsible for the overall operations and appearance of the front desk of a hotel, typically during the overnight shift. The Night Auditor is also responsible for attending to all front office needs, the needs of guests, especially during check-in and check-out and is responsible for balancing the revenue and expense transactions, which occurred during the day at the hotel. This essential position is also responsible for reporting of revenues and activity of the hotel to regional and corporate level systems as directed.

    Essential Duties and Responsibilities include the following. Other duties may be assigned.

    Check-in and check-out hotel guests in a confident, professional, and friendly manner.

    Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.

    Provide gracious and efficient telephone service.

    Review arrivals noting special requests and blocking rooms as necessary for VIP and group arrivals.

    Complete all items as listed on shift checklists.

    Ensure proper credit card procedures are followed at all times to include credit card authorization/charging and guest signature on registration slip.

    Adhere to all cashiering procedures: open, secure and balance out shift banks to include the verification of all cash,

    Issue guest safety deposit boxes as requested.

    Communicate service and amenities of the hotel to guests.

    Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity deliver).

    Meet with departing Front Office staff to review business status and follow up items.

    Provide Concierge service – fluent knowledge of local restaurants, special events, city attractions, and guest amenities.

    Knowledgeable of hotel fire and emergency procedures.

    Keep the front desk areas clean and well organized.

    Assist with reservations calls in a professional manner.

    Document maintenance needs and submit to appropriate manager.

    Maintain complete knowledge at all times of:

      • all hotel features/services, hours of operation.
      • all room types, numbers, layout, décor, appointments and location.
      • all room rates, special packages and promotions.
      • daily house count and expected arrivals/departures.
      • room availability status for any given day.

    Prepare any/all reports as directed.

    Prepare appropriate housekeeping reports as directed.

    Completing and producing various audit reports dictated by brand, system and ALH requirements.

    Performing all the duties as outlined in the brand and reservation system training manuals.

    Closing, balancing and making necessary corrections to guest and hotel accounts.

    Counting and balancing cash, credit cards and direct bill accounts.

    Investigation or analyzing out-of-balance situations and making adjustments or corrections as needed.

    Communication to all necessary managers on property, GM and corporate office staff with reference to reporting and audit of daily revenues.

    All other duties as assigned by management.

    Supervisory Responsibilities

    This job has no supervisory responsibilities.

    Competencies

    To perform the job successfully, an individual should demonstrate the following competencies:

    Analytical – Synthesizes complex or diverse information; collects and researches data; uses intuition and experience to complement data; designs work flows and procedures.

    Continuous Learning – Assesses own strengths and weaknesses; seeks feedback to improve performance; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others.

    Job Knowledge – Competent in required job skills and knowledge; exhibits ability to learn and apply new skills; keeps abreast of current developments; requires minimal supervision; displays understanding of how job relates to others; uses resources effectively.

    Use of Technology – Demonstrates required skills; adapts to new technologies; troubleshoots technological problems; uses technology to increase productivity; keeps technical skills up to date.

    Problem Solving – Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.

    Customer Service – Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.

    Communications – Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods.

    Cooperation – Establishes and maintains effective relations; exhibits tact and consideration; offers assistance and support to co-workers; works cooperatively in group situations; works actively to resolve conflicts.

    Oral Communication – Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings.

    Teamwork – Balances team and individual responsibilities; exhibits objectivity and openness to others’ views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone’s efforts to succeed.

    Written Communication – Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; able to read and interpret written information.

    Quality Management – Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness.

    Business Acumen – Understands business implications of decisions; displays orientation to profitability; demonstrates knowledge of market and competition; aligns work with strategic goals.

    Cost Consciousness – Works within approved budget; develops and implements cost saving measures; contributes to profits and revenue; conserves organizational resources.

    Ethics – Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and principles; upholds organizational values.

    Adaptability – Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.

    Personal Appearance – Dresses appropriately for position; keeps self well groomed.

    Attendance/Punctuality – Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.

    Dependability – Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals.; completes tasks on time or notifies appropriate person with an alternate plan.

    Judgement – Displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in decision-making process; makes timely decisions.

    Quality – Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.

    Quantity – Meets productivity standards; completes work in timely manner; strives to increase productivity; works quickly.

    Safety and Security – Observes safety and security procedures; determines appropriate action beyond guidelines; reports potentially unsafe conditions; uses equipment and materials properly.

    Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Education and/or Experience

    Six months or more at a hotel front desk, preferably as an auditor with brand experience.

    Language Skills

    Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

     

    Bi-lingual or multi-lingual preferred.

    Reasoning Ability

    Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.  Ability to deal with problems involving several concrete variables in standardized situations.

    Mathematical Skills

    Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals.  Ability to compute rate, ratio and percent.  Ability to calculate figures and amounts such as discounts, interests, proportions and percentages.

    Computer Skills

    To perform this job successfully, an individual should have knowledge of Database software. Computer literacy, Microsoft Office.

    Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    While performing the duties of this Job, the employee is regularly be required to stand and walk and occasionally sit. The employee must occasionally lift pull/push and/or move up to 25 pounds.

     

    Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    The noise level in the work environment is usually moderate.

    Apply Now

  • Sales Manager-Hampton Inn & Suites Austin Airport

    Job Description

    The Hampton Inn Houma, LA is one of the 20+ properties developed and managed by Houston-based American Liberty Hospitality, Inc. (www.amliberty.com). Salary is commiserate to the experience of the individual. Bonus and commissions are calculated based on individual Letter of Employment and quarterly.

    This role is responsible for managing all daily hotel sales operations to achieve planned goals for revenue  Financial management skills are critical to the success of each of our managers. Our Sales Managers are also responsible to support the General Manager in building, training and mentoring a team of employees who strive to deliver superior customer care to each and every guest.

     

    Hotel sales experience required

    Must meet outside/inside sales quota weekly

    Be able to develop lasting client relationships with local companies

    Participate and network in local community

    Complete weekly sales report and other booking/sales paced reporting documents

    Be able to set and attain short-term and long-term goals. Some Travel required

     

    Job Requirements

    Requirements:

    Candidate must have the following skills and experience:
    ~2+ years of sales experience preferred, knowledge of local area a plus!
    ~Hands-on professional with a passion to motivate and a willingness to personally demonstrate a successful method of selling beyond goals and expectations
    ~Have knowledge and experience in developing marketing and action plans annually
    ~Extensive experience in managing the daily operations, directing the effort, executing and exceeding weekly sales call goals, calls, hotel site tours and cold calls goals
    ~Effective communication skills to establish strong customer relationships and repeat business
    ~Managing the sales effort through forecasting, budgeting and yield management to achieve and exceed top line goals
    ~Drive revenues through new business opportunities and develop a strong customer base
    ~Pro-active sales approach to meet the hotels revenue goals
    ~Professional and effective written correspondence, proposals, bids and follow-up must be demonstrated
    ~Creativity, enthusiasm, passion and drive are required to be successful in this position

    ~Hampton or Hilton sales experience a PLUS

    Apply Now

  • Hotel Operations Manager-Hilton Garden Inn & Home2 Suites by Hilton Houston Medical Center

    Job Title: Hotel Operations Manager

    Department: Operations

    Supervisor: General Manager

     

    Summary

    A Hotel Operations Manager is responsible for the effective operational management of the hotel to achieve and exceed their revenue and guest satisfaction targets.

    Essential Duties and Responsibilities include the following. Other duties may be assigned.

    Work in conjunction with the General Manager manage key property issues, including capital projects; customer service; refurbishment, etc.

    Assist the development of meaningful, achievable hotel budgets including long-term hotel strategic goals

    Provide effective leadership to the hotel management team and team members to ensure targets are met and exceeded

    Respond to audits that are completed by the company to ensure continual improvement is achieved

    Plan, direct and coordinate the service delivery of all operational departments in order to meet and exceed guest expectations

    Comply and exceed hotel and company service standards

    Ensure that costs are controlled throughout the operational departments and results are analyzed to highlight problem areas and take appropriate action

    Manage and develop the department heads to ensure career progression and effective succession planning within the hotel and company

    Seek and respond to guest feedback in order to achieve positive outcomes and high levels of customer satisfaction

    Hold communication meetings with the department heads and their teams

    Other duties as specified by the General Manager

     

    Supervisory Responsibilities

    Supervises the Front Office staff and the Food and Beverage staff in direct and indirect capacities as directed by the GM.

    Competencies

    To perform the job successfully, an individual should demonstrate the following competencies:

    Customer Service – Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.

    Communications – Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods.

    Managing Customer Focus – Promotes customer focus; establishes customer service standards; provides training in customer service delivery; monitors customer satisfaction; develops new approaches to meeting customer needs.

    Business Acumen – Understands business implications of decisions; displays orientation to profitability; demonstrates knowledge of market and competition; aligns work with strategic goals.

    Planning/Organizing – Prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; organizes or schedules other people and their tasks; develops realistic action plans.

    Job Knowledge – Competent in required job skills and knowledge; exhibits ability to learn and apply new skills; keeps abreast of current developments; requires minimal supervision; displays understanding of how job relates to others; uses resources effectively.

    Use of Technology – Demonstrates required skills; adapts to new technologies; troubleshoots technological problems; uses technology to increase productivity; keeps technical skills up to date.

    Problem Solving – Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.

    Cooperation – Establishes and maintains effective relations; exhibits tact and consideration; offers assistance and support to co-workers; works cooperatively in group situations; works actively to resolve conflicts.

    Oral Communication – Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings.

    Teamwork – Balances team and individual responsibilities; exhibits objectivity and openness to others’ views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone’s efforts to succeed.

    Written Communication – Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; able to read and interpret written information.

    Change Management – Develops workable implementation plans; communicates changes effectively; builds commitment and overcomes resistance; prepares and supports those affected by change; monitors transition and evaluates results.

    Performance Coaching – Defines responsibilities and expectations; sets goals and objectives; gives performance feedback; motivates for increased results; recognizes contributions; encourages training and development.

    Team Leadership – Fosters team cooperation; defines team roles and responsibilities; supports group problem solving; ensures progress toward goals; acknowledges team accomplishments.

    Delegation – Delegates work assignments; matches the responsibility to the person; gives authority to work independently; sets expectations and monitors delegated activities; provides recognition for results.

    Leadership – Exhibits confidence in self and others; inspires and motivates others to perform well; effectively influences actions and opinions of others; accepts feedback from others; gives appropriate recognition to others.

    Managing People – Includes staff in planning, decision-making, facilitating and process improvement; takes responsibility for subordinates’ activities; makes self available to staff; provides regular performance feedback; develops subordinates’ skills and encourages growth; solicits and applies customer feedback (internal and external); fosters quality focus in others; improves processes, products and services.; continually works to improve supervisory skills.

    Conflict Resolution – Encourages open communications; confronts difficult situations; maintains objectivity; keeps emotions under control; uses negotiation skills to resolve conflicts.

    Recruitment & Staffing – Utilizes recruitment sources; exhibits sound interviewing skills; presents positive, realistic view of the organization; analyzes and forecasts staffing needs; makes quality hiring decisions.

    Cost Consciousness – Works within approved budget; develops and implements cost saving measures; contributes to profits and revenue; conserves organizational resources.

    Ethics – Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and principles; upholds organizational values.

    Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

     

     

     

    Education and/or Experience

    Bachelor’s degree from four-year college or university in Hospitality or Business

    Experience in managing budgets, revenue proposals and forecasting results.

    Strong leadership skills to effectively manage and motivate the employees to achieve high level of performance and exceed targets.

    Language Skills

    Ability to effectively communicate in all scenarios with subordinates, other managers, clients, customers, and the general public.

    Reasoning Ability

    Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.  Ability to deal with problems involving several concrete variables in standardized situations.

    Computer Skills

    To perform this job successfully, an individual should have knowledge of Database software. Computer literacy, Microsoft Office.

    Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    While performing the duties of this Job, the employee is occasionally required to stand; walk and sit. The employee must occasionally lift and/or move up to 25 pounds.

    Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    The noise level in the work environment is usually moderate.

    Apply Now

  • Food & Beverage Supervisor-Holiday Inn Express Staybridge Suites Galleria Area

    Job Title: Food and Beverage Supervisor  

    Department: F&B

    Supervisor: Hotel Operations Manager and General Manager

    Summary

    A Food and Beverage Supervisor is responsible for managing all F&B operations and for delivering an excellent guest experience. The successful candidate will be able to forecast, plan and manage all F&B orders, staff and finance. The goal is to maximize guest experience and product quality within budgeted guidelines.

    Essential Duties and Responsibilities include the following. Other duties may be assigned.

    Supervise and manage all F&B and day-to-day operations within budgeted guidelines and to the brand standards

    Preserve excellent levels of internal and external customer service

    Design exceptional menus, purchase goods and continuously make necessary improvements

    Identify customer’s needs and respond proactively to all of their concerns; train and manage food and beverage staff to do the same

    Assist (with GM’s help) in attracting and hiring quality personnel

    Train all food and beverage personnel continuously focusing on areas in need of improvement as well as standards and on-going training

    Lead F&B team by attracting, recruiting, training and appraising talented personnel

    Establish and/or maintain policies and procedures for kitchen and restaurant and banquet areas

    Provide a two-way communication and nurture an ownership environment with emphasis in motivation and teamwork

    Comply with all health and safety regulations

    Maintain appropriate certifications including but not limited to SERVSAFE

    Report on management regarding sales results and productivity

    Maintain exceptionally clean and organized work environment

    Manage inventory of all food and beverage products, goods, supplies and FF&E

    Supervisory Responsibilities

    This job supervises all F&B personnel.

    Competencies

    To perform the job successfully, an individual should demonstrate the following competencies:

    Analytical – Synthesizes complex or diverse information; collects and researches data; uses intuition and experience to complement data; designs work flows and procedures.

    Continuous Learning – Assesses own strengths and weaknesses; seeks feedback to improve performance; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others.

    Job Knowledge – Competent in required job skills and knowledge; exhibits ability to learn and apply new skills; keeps abreast of current developments; requires minimal supervision; displays understanding of how job relates to others; uses resources effectively.

    Use of Technology – Demonstrates required skills; adapts to new technologies; troubleshoots technological problems; uses technology to increase productivity; keeps technical skills up to date.

    Problem Solving – Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.

    Customer Service – Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.

    Communications – Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods.

    Cooperation – Establishes and maintains effective relations; exhibits tact and consideration; offers assistance and support to co-workers; works cooperatively in group situations; works actively to resolve conflicts.

    Managing Customer Focus – Promotes customer focus; establishes customer service standards; provides training in customer service delivery; monitors customer satisfaction; develops new approaches to meeting customer needs.

    Oral Communication – Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings.

    Teamwork – Balances team and individual responsibilities; exhibits objectivity and openness to others’ views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone’s efforts to succeed.

    Written Communication – Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; able to read and interpret written information.

    Change Management – Develops workable implementation plans; communicates changes effectively; builds commitment and overcomes resistance; prepares and supports those affected by change; monitors transition and evaluates results.

    Performance Coaching – Defines responsibilities and expectations; sets goals and objectives; gives performance feedback; motivates for increased results; recognizes contributions; encourages training and development.

    Team Leadership – Fosters team cooperation; defines team roles and responsibilities; supports group problem solving; ensures progress toward goals; acknowledges team accomplishments.

    Delegation – Delegates work assignments; matches the responsibility to the person; gives authority to work independently; sets expectations and monitors delegated activities; provides recognition for results.

    Leadership – Exhibits confidence in self and others; inspires and motivates others to perform well; effectively influences actions and opinions of others; accepts feedback from others; gives appropriate recognition to others.

    Managing People – Includes staff in planning, decision-making, facilitating and process improvement; takes responsibility for subordinates’ activities; makes self available to staff; provides regular performance feedback; develops subordinates’ skills and encourages growth; solicits and applies customer feedback (internal and external); fosters quality focus in others; improves processes, products and services.; continually works to improve supervisory skills.

    Quality Management – Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness.

    Visionary Leadership – Displays passion and optimism; inspires respect and trust; mobilizes others to fulfill the vision; provides vision and inspiration to peers and subordinates.

    Business Acumen – Understands business implications of decisions; displays orientation to profitability; demonstrates knowledge of market and competition; aligns work with strategic goals.

    Conflict Resolution – Encourages open communications; confronts difficult situations; maintains objectivity; keeps emotions under control; uses negotiation skills to resolve conflicts.

    Recruitment & Staffing – Utilizes recruitment sources; exhibits sound interviewing skills; presents positive, realistic view of the organization; analyzes and forecasts staffing needs; makes quality hiring decisions.

    Cost Consciousness – Works within approved budget; develops and implements cost saving measures; contributes to profits and revenue; conserves organizational resources.

    Diversity – Demonstrates knowledge of EEO policy; shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes a harassment-free environment; builds a diverse workforce.

    Ethics – Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and principles; upholds organizational values.

    Organizational Support – Follows policies and procedures; completes administrative tasks correctly and on time; supports organization’s goals and values; benefits organization through outside activities; supports affirmative action and respects diversity.

    Adaptability – Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.

    Personal Appearance – Dresses appropriately for position; keeps self well groomed.

    Attendance/Punctuality – Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.

    Dependability – Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals.; completes tasks on time or notifies appropriate person with an alternate plan.

    Initiative – Volunteers readily; undertakes self-development activities; seeks increased responsibilities; takes independent actions and calculated risks; looks for and takes advantage of opportunities; asks for and offers help when needed.

    Judgement – Displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in decision-making process; makes timely decisions.

    Planning/Organizing – Prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; organizes or schedules other people and their tasks; develops realistic action plans.

    Quality – Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.

    Quantity – Meets productivity standards; completes work in timely manner; strives to increase productivity; works quickly.

    Safety and Security – Observes safety and security procedures; determines appropriate action beyond guidelines; reports potentially unsafe conditions; uses equipment and materials properly.

    Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Education and/or Experience

    Bachelor’s degree from four-year college or university preferred; hospitality degree preferred.

     

    Five years related experience managing a front office staff; or equivalent combination of education and experience.

     

    Language Skills

    Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

     

    Bi-lingual or multi-lingual preferred.

    Reasoning Ability

    Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.  Ability to deal with problems involving several concrete variables in standardized situations.

    Computer Skills

    To perform this job successfully, an individual should have working knowledge of various computer software programs (MS Office, restaurant management software, POS)

    Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

     

    While performing the duties of this Job, the employee is regularly be required to stand and walk and occasionally sit. The employee must occasionally lift pull/push and/or move up to 30 pounds.

    Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    The noise level in the work environment is usually moderate.

    Apply Now

  • Housekeeping Supervisor-Holiday Inn Express Staybridge Suites Galleria Area

    Job Title: Housekeeping Supervisor

    Department: Housekeeping

    Supervisor: Executive Housekeeper/Director of Housekeeping

    Summary

    To ensure standards of cleanliness, hygiene and tidiness are maintained throughout the hotel and to manage the housekeeping and laundry department efficiently to maintain standards and control costs.

    Essential Duties and Responsibilities include the following. Other duties may be assigned.

    Ensure standards of cleanliness, hygiene and tidiness in all rooms /corridors /function rooms/public areas are maintained.

    Supervising and inspecting the daily cleaning of assigned rooms, bathrooms, corridor areas and public areas to the highest standards. This includes changing bed linen, replacing towels, cleaning bathrooms thoroughly, vacuuming, mopping and dusting daily.

    Subject to levels of business the housekeeper supervisor will be expected to also service rooms.

    Ensure the upkeep of vacant rooms.

    Replenish brochures and paper goods throughout the bedrooms/hotel.

    Maintain an orderly storeroom and trollies.

    Ensure customer satisfaction is maintained at ALH and brand standards by hotel.

    Ensure guest laundry is collected, charged and returned to the guest in a speedy and accurate fashion.

    Ensure guest property left behind is logged and stored in a secure location for lost property.

    Resolve any guest problems or complaints when possible and ensuring management are kept informed.

    Actionany maintenance requests in order to comply with the hotel’s established quality standards and ensure guest satisfaction.

    Set and maintain standards of service commensurate with the brand specifications of the hotel.

    Manage a stock control and ordering system to ensure availability of stock and cost control to maintain costs to a minimum.

    Attend any appropriate off and on the job training courses.

    Wear a clean and suitable uniform and name badge at all times.

    Implement the hotel’s good customer relations policy, including politely addressing guests and colleagues at all times

    Ensure the department is operated within the policies and procedures of American Liberty Hospitality.

    Immediately reporting and documenting to management any observed or known safety hazards, conditions or unsafe practices and procedures.

    Carry out any other duties as may be reasonably required by management.

    Supervisory Responsibilities

    This job supervises all housekeeper personnel including housekeepers, laundry attendants and houseman.

    Competencies

    To perform the job successfully, an individual should demonstrate the following competencies:

    Customer Service – Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.

    Communications – Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods.

    Managing Customer Focus – Promotes customer focus; establishes customer service standards; provides training in customer service delivery; monitors customer satisfaction; develops new approaches to meeting customer needs.

    Planning/Organizing – Prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; organizes or schedules other people and their tasks; develops realistic action plans.

    Job Knowledge – Competent in required job skills and knowledge; exhibits ability to learn and apply new skills; keeps abreast of current developments; requires minimal supervision; displays understanding of how job relates to others; uses resources effectively.

    Cooperation – Establishes and maintains effective relations; exhibits tact and consideration; offers assistance and support to co-workers; works cooperatively in group situations; works actively to resolve conflicts.

    Oral Communication – Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings.

    Teamwork – Balances team and individual responsibilities; exhibits objectivity and openness to others’ views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone’s efforts to succeed.

    Team Leadership – Fosters team cooperation; defines team roles and responsibilities; supports group problem solving; ensures progress toward goals; acknowledges team accomplishments.

    Delegation – Delegates work assignments; matches the responsibility to the person; gives authority to work independently; sets expectations and monitors delegated activities; provides recognition for results.

    Managing People – Includes staff in planning, decision-making, facilitating and process improvement; takes responsibility for subordinates’ activities; makes self-available to staff; provides regular performance feedback; develops subordinates’ skills and encourages growth; solicits and applies customer feedback (internal and external); fosters quality focus in others; improves processes, products and services.; continually works to improve supervisory skills.

    Quality Management – Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness.

    Conflict Resolution – Encourages open communications; confronts difficult situations; maintains objectivity; keeps emotions under control; uses negotiation skills to resolve conflicts.

    Cost Consciousness – Works within approved budget; develops and implements cost saving measures; contributes to profits and revenue; conserves organizational resources.

    Diversity – Demonstrates knowledge of EEO policy; shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes a harassment-free environment; builds a diverse workforce.

    Ethics – Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and principles; upholds organizational values.

    Personal Appearance – Dresses appropriately for position; keeps self well groomed.

    Attendance/Punctuality – Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.

    Dependability – Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals.; completes tasks on time or notifies appropriate person with an alternate plan.

    Judgement – Displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in decision-making process; makes timely decisions.

    Quality – Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.

    Quantity – Meets productivity standards; completes work in timely manner; strives to increase productivity; works quickly.

    Safety and Security – Observes safety and security procedures; determines appropriate action beyond guidelines; reports potentially unsafe conditions; uses equipment and materials properly.

    Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Education and/or Experience

    Minimum of 6 months similar or related experience and/or training in a hotel / resort environment; or equivalent combination of education and experience.

    Language Skills

    Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

     

    Bi-lingual or multi-lingual preferred.

    Reasoning Ability

    Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.  Ability to deal with problems involving several concrete variables in standardized situations.

    Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    While performing the duties of this job, the employee is occasionally required to stand for long periods of time, walk, sit, use hand to finger, handle or feel objects, tools and/or controls, reach with hands and arms, climb stairs, balance, stoop, kneel, crouch, crawl, talk and hear.  Employee will have to clean rooms and public spaces as directed.  The employee must occasionally lift and/or move up to 50 pounds.

    Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    The noise level in the work environment is usually moderate.

    Apply Now

  • Housekeeping Attendant-Holiday Inn Express Staybridge Suites Galleria Area

    Job Title: Housekeeper/Room Attendant

    Department: Housekeeping

    Supervisor: Executive Housekeeper/Director of Housekeeping and Housekeeping Supervisors

    Summary

    Clean guest rooms as assigned ensuring the hotel’s established standards of cleanliness. Responsible for reporting any maintenance deficiencies and handling guest’s requests or complaints. Ensure the confidentiality and security of all guest rooms.

    Essential Duties and Responsibilities include the following. Other duties may be assigned.

    Use correct cleaning chemicals for designated surfaces, according to OSHA regulations and hotel requirements.

    Clean guest rooms as assigned.

    Transport cart with cleaning supplies, amenities and linens to assigned guest room and position securely.

    Empty trash containers and recycling bins.

    Remove all dirty terry and replace with clean per the assigned standard.

    Remove soil, dirt, soap build-up and hair from bathroom mirrors, vanity, sink, toilet, shower walls, bathtub, shower curtain and floor.

    Replace dirty bed linen and make up bed with clean linen.

    Replace laundry bags and slips.

    Clean closets and door tracks on check-out rooms, removing dust and debris. Ensure correct amount and placement of hangers, extra blanket/pillow and other amenities.

    Dust and polish all furniture, pictures, frames, mirrors, light bulbs and switches, TV and remote, etc.

    Realign furniture as needed.

    Open all drawers/doors in check-out rooms and remove items left by guest. Dust inside.

    Check under bed(s), chairs and sofa for debris and remove if present.

    Inspect all conditions in room and bath and report any needed repairs to maintenance.   Report all damage to supervisor.

    Remove dust, spots and smears from all doors, drapes, windows, ledges, frames, baseboards, AC unit, corners and telephones if present.

    Ensure presence of fire safety, rate cards and DND sign. Inspect condition and replace as needed.

    Vacuum throughout entire room and occasionally in other areas.

    Update status of rooms as necessary.

    Stock supply carts and storage areas as directed.

    Ensure security of any assigned guest room keys and turn over any lost and found items from guest rooms to supervisor.

    Clean and replenish all room amenities.

    Handle guest complaints, ensuring guest satisfaction.

    Report any damages or maintenance problems to your supervisor.

    Knowledgeable of hotel fire and emergency procedures.

    Adhere to Lost and Found policy including key control.

    Other essential room cleaning duties as directed by supervisors.

    Make up cribs and rollaway beds.

    Other duties as assigned by supervisors

    Supervisory Responsibilities

    This job has no supervisory responsibilities.

    Competencies

    To perform the job successfully, an individual should demonstrate the following competencies:

    Customer Service – Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.

    Communications – Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods.

    Cooperation – Establishes and maintains effective relations; exhibits tact and consideration; offers assistance and support to co-workers; works cooperatively in group situations; works actively to resolve conflicts.

    Teamwork – Balances team and individual responsibilities; exhibits objectivity and openness to others’ views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone’s efforts to succeed.

    Ethics – Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and principles; upholds organizational values.

    Personal Appearance – Dresses appropriately for position; keeps self well groomed.

    Attendance/Punctuality – Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.

    Dependability – Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals.; completes tasks on time or notifies appropriate person with an alternate plan.

    Quality – Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.

    Quantity – Meets productivity standards; completes work in timely manner; strives to increase productivity; works quickly.

    Safety and Security – Observes safety and security procedures; determines appropriate action beyond guidelines; reports potentially unsafe conditions; uses equipment and materials properly.

    Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Education and/or Experience

    At least 6 months experience in a similar capacity, preferably brand specific experience.

    Knowledge of proper chemical handling.

    Language Skills

    Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

    Reasoning Ability

    Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.  Ability to deal with problems involving several concrete variables in standardized situations.

    Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    While performing the duties of this Job, the employee is regularly required to stand; walk and reach with hands and arms.  The employee is frequently required to stoop, kneel, crouch, or crawl.  The employee is occasionally required to use hands to finger, handle, or feel and climb or balance. The employee must frequently lift and/or move up to 50 pounds.

    Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    The noise level in the work environment is usually moderate.

    Apply Now

  • Night Auditor-Holiday Inn Express Staybridge Suites Galleria Area

    Job Title: Night Auditor

    Department: Rooms

    Supervisor: Front Office Manager/Guest Service Manager and AGM/GM

    Summary

    The Night Auditor responsible for the overall operations and appearance of the front desk of a hotel, typically during the overnight shift. The Night Auditor is also responsible for attending to all front office needs, the needs of guests, especially during check-in and check-out and is responsible for balancing the revenue and expense transactions, which occurred during the day at the hotel. This essential position is also responsible for reporting of revenues and activity of the hotel to regional and corporate level systems as directed.

    Essential Duties and Responsibilities include the following. Other duties may be assigned.

    Check-in and check-out hotel guests in a confident, professional, and friendly manner.

    Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.

    Provide gracious and efficient telephone service.

    Review arrivals noting special requests and blocking rooms as necessary for VIP and group arrivals.

    Complete all items as listed on shift checklists.

    Ensure proper credit card procedures are followed at all times to include credit card authorization/charging and guest signature on registration slip.

    Adhere to all cashiering procedures: open, secure and balance out shift banks to include the verification of all cash,

    Issue guest safety deposit boxes as requested.

    Communicate service and amenities of the hotel to guests.

    Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity deliver).

    Meet with departing Front Office staff to review business status and follow up items.

    Provide Concierge service – fluent knowledge of local restaurants, special events, city attractions, and guest amenities.

    Knowledgeable of hotel fire and emergency procedures.

    Keep the front desk areas clean and well organized.

    Assist with reservations calls in a professional manner.

    Document maintenance needs and submit to appropriate manager.

    Maintain complete knowledge at all times of:

      • all hotel features/services, hours of operation.
      • all room types, numbers, layout, décor, appointments and location.
      • all room rates, special packages and promotions.
      • daily house count and expected arrivals/departures.
      • room availability status for any given day.

    Prepare any/all reports as directed.

    Prepare appropriate housekeeping reports as directed.

    Completing and producing various audit reports dictated by brand, system and ALH requirements.

    Performing all the duties as outlined in the brand and reservation system training manuals.

    Closing, balancing and making necessary corrections to guest and hotel accounts.

    Counting and balancing cash, credit cards and direct bill accounts.

    Investigation or analyzing out-of-balance situations and making adjustments or corrections as needed.

    Communication to all necessary managers on property, GM and corporate office staff with reference to reporting and audit of daily revenues.

    All other duties as assigned by management.

    Supervisory Responsibilities

    This job has no supervisory responsibilities.

    Competencies

    To perform the job successfully, an individual should demonstrate the following competencies:

    Analytical – Synthesizes complex or diverse information; collects and researches data; uses intuition and experience to complement data; designs work flows and procedures.

    Continuous Learning – Assesses own strengths and weaknesses; seeks feedback to improve performance; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others.

    Job Knowledge – Competent in required job skills and knowledge; exhibits ability to learn and apply new skills; keeps abreast of current developments; requires minimal supervision; displays understanding of how job relates to others; uses resources effectively.

    Use of Technology – Demonstrates required skills; adapts to new technologies; troubleshoots technological problems; uses technology to increase productivity; keeps technical skills up to date.

    Problem Solving – Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.

    Customer Service – Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.

    Communications – Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods.

    Cooperation – Establishes and maintains effective relations; exhibits tact and consideration; offers assistance and support to co-workers; works cooperatively in group situations; works actively to resolve conflicts.

    Oral Communication – Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings.

    Teamwork – Balances team and individual responsibilities; exhibits objectivity and openness to others’ views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone’s efforts to succeed.

    Written Communication – Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; able to read and interpret written information.

    Quality Management – Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness.

    Business Acumen – Understands business implications of decisions; displays orientation to profitability; demonstrates knowledge of market and competition; aligns work with strategic goals.

    Cost Consciousness – Works within approved budget; develops and implements cost saving measures; contributes to profits and revenue; conserves organizational resources.

    Ethics – Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and principles; upholds organizational values.

    Adaptability – Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.

    Personal Appearance – Dresses appropriately for position; keeps self well groomed.

    Attendance/Punctuality – Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.

    Dependability – Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals.; completes tasks on time or notifies appropriate person with an alternate plan.

    Judgement – Displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in decision-making process; makes timely decisions.

    Quality – Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.

    Quantity – Meets productivity standards; completes work in timely manner; strives to increase productivity; works quickly.

    Safety and Security – Observes safety and security procedures; determines appropriate action beyond guidelines; reports potentially unsafe conditions; uses equipment and materials properly.

    Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Education and/or Experience

    Six months or more at a hotel front desk, preferably as an auditor with brand experience.

    Language Skills

    Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

     

    Bi-lingual or multi-lingual preferred.

    Reasoning Ability

    Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.  Ability to deal with problems involving several concrete variables in standardized situations.

    Mathematical Skills

    Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals.  Ability to compute rate, ratio and percent.  Ability to calculate figures and amounts such as discounts, interests, proportions and percentages.

    Computer Skills

    To perform this job successfully, an individual should have knowledge of Database software. Computer literacy, Microsoft Office.

    Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    While performing the duties of this Job, the employee is regularly be required to stand and walk and occasionally sit. The employee must occasionally lift pull/push and/or move up to 25 pounds.

     

    Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    The noise level in the work environment is usually moderate.

    Apply Now

  • Front Desk Agent-Holiday Inn Express Staybridge Suites Galleria Area

    Job Title: Front Desk Clerk/Guest Service Agent

    Department: Rooms

    Supervisor: Front Office Manager/Guest Service Manager and GM

    Summary

    Responsible for providing quality guest service as it pertains to all front office operations including but not limited to checking in/out of hotel guests; phone/PBX operations, mail/message service, hotel reservations, concierge services etc in a professional and hospitable manner.

    Essential Duties and Responsibilities include the following. Other duties may be assigned.

    Check-in and check-out hotel guests in a confident, professional, and friendly manner.

    Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.

    Provide gracious and efficient telephone service.

    Review arrivals noting special requests and blocking rooms as necessary for VIP and group arrivals.

    Complete all items as listed on shift checklists.

    Ensure proper credit card procedures are followed at all times to include credit card authorization/charging and guest signature on registration slip.

    Adhere to all cashiering procedures: open, secure and balance out shift banks to include the verification of all cash,

    Issue guest safety deposit boxes as requested.

    Communicate service and amenities of the hotel to guests.

    Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity deliver).

    Meet with departing Front Office staff to review business status and follow up items.

    Provide Concierge service – fluent knowledge of local restaurants, special events, city attractions, and guest amenities.

    Knowledgeable of hotel fire and emergency procedures.

    Keep the front desk areas clean and well organized.

    Assist with reservations calls in a professional manner.

    Document maintenance needs and submit to appropriate manager.

    Maintain complete knowledge at all times of:

      • all hotel features/services, hours of operation.
      • all room types, numbers, layout, décor, appointments and location.
      • all room rates, special packages and promotions.
      • daily house count and expected arrivals/departures.
      • room availability status for any given day.

    Prepare any/all reports as directed.

    Prepare appropriate housekeeping reports as directed.

    Supervisory Responsibilities

    This job has no supervisory responsibilities.

    Competencies

    To perform the job successfully, an individual should demonstrate the following competencies:

    Job Knowledge – Competent in required job skills and knowledge; exhibits ability to learn and apply new skills; keeps abreast of current developments; requires minimal supervision; displays understanding of how job relates to others; uses resources effectively.

    Use of Technology – Demonstrates required skills; adapts to new technologies; troubleshoots technological problems; uses technology to increase productivity; keeps technical skills up to date.

    Customer Service – Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.

    Communications – Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods.

    Cooperation – Establishes and maintains effective relations; exhibits tact and consideration; offers assistance and support to co-workers; works cooperatively in group situations; works actively to resolve conflicts.

    Oral Communication – Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings.

    Teamwork – Balances team and individual responsibilities; exhibits objectivity and openness to others’ views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone’s efforts to succeed.

    Written Communication – Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; able to read and interpret written information.

    Quality Management – Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness.

    Conflict Resolution – Encourages open communications; confronts difficult situations; maintains objectivity; keeps emotions under control; uses negotiation skills to resolve conflicts.

    Diversity – Demonstrates knowledge of EEO policy; shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes a harassment-free environment; builds a diverse workforce.

    Ethics – Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and principles; upholds organizational values.

    Adaptability – Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.

    Personal Appearance – Dresses appropriately for position; keeps self well groomed.

    Attendance/Punctuality – Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.

    Dependability – Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals.; completes tasks on time or notifies appropriate person with an alternate plan.

    Quality – Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.

    Quantity – Meets productivity standards; completes work in timely manner; strives to increase productivity; works quickly.

    Safety and Security – Observes safety and security procedures; determines appropriate action beyond guidelines; reports potentially unsafe conditions; uses equipment and materials properly.

    Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Education and/or Experience

    6 months or more of front desk experience; preferably with brand experience

    Language Skills

    Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

     

    Bi-lingual or multi-lingual preferred.

    Reasoning Ability

    Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.  Ability to deal with problems involving several concrete variables in standardized situations.

    Computer Skills

    To perform this job successfully, an individual should have knowledge of Database software. Computer literacy, Microsoft Office.

    Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    While performing the duties of this Job, the employee is regularly be required to stand and walk and occasionally sit. The employee must occasionally lift pull/push and/or move up to 25 pounds.

    Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    The noise level in the work environment is usually moderate.

    Apply Now

  • Sales & Catering Manager-Hilton Garden Inn & Home2 Suites by Hilton Houston Medical Center

    Job Title: Sales & Catering Manager

    Department: Sales

    Supervisor: Director of Sales

    Summary

    This position must have a passion for outside sales and actively soliciting new business.

    Essential Duties and Responsibilities include the following. Other duties may be assigned.

    Identifies, solicits and develops new business through obtaining accounts from reader board service, direct sales from existing accounts and contact new customers in the market.

    Solicitation of new and of existing business should be through a combination of outside sales calls, appointments, telemarketing, social media, site tours, constant prospecting and networking.

    Solicits and responds to sales inquiries from potential clients and customers seeking sleeping rooms, meeting space, food and beverage services, etc.

    Serves as primary contact for meeting and banquet functions to ensure all preparations have been made as detailed on Banquet Event Orders (BEO), last minute needs and changes are responded to expediently.

    Attends and facilitates weekly BEO meetings with Food and Beverage staff.

    Handles all details of definite groups including menu planning, AV requirements, process Banquet Event Orders, and obtain guarantees, distribution of group resumes, VIP’s, rooming lists and billing.

    Participates in industry events, trade shows and promotional events with the target market.

    Maintains relationships with assigned accounts through regular sales calls, client entertainment, site inspections and consistent follow up. (Using traces in Delphi)

    Understands the competitive landscape and do what it takes to secure business that meets or exceeds revenue expectations and profit goals.

    Responsible for and implementation a sales action plan for the development of market segment which includes room blocks, telephone/direct mail solicitation, trade show participation and property tours.

    Meets or exceeds established monthly, quarterly, annual targeted revenue and monthly solicitation goals.

    Attends weekly staff meeting to review group resumes.

    Communicates all pertinent information on upcoming group needs, VIP clients, meeting functions to hotel department staff.

    Reconciles group bills with clients for approval.

    Proactively pursues sales activities on weekly basis to align with achieving monthly budget, individual and team goals.

    Secures new accounts in the assigned market segment to contribute to enhancing, maximizing and maintaining a healthy portfolio of accounts.

    Maintains appropriate relationship files on each account.

    Responds in a timely manner to client requests to ensure proposals and contracts meet the hotel requirements.

    Ability to deal with internal and external customers, some of whom require high level of patience, tact and diplomacy identify need and appropriate catering and event accommodations.

    Ability to establish and maintain effective working relationships with associates and customers.

    Ability to make sound business decisions and take action quickly based on previous experience and good judgment.

    Knowledge of hotel operations, including marketing plans, food and beverage, preparation of business plans, and sales management.

    Prepares weekly, monthly and quarterly and annual reports (i.e.: goals and forecasts on groups & events).

    Understands, maintains and demonstrates the five fundamental principles of: Sound Judgment, Integrity, Dependability, Connect, and Initiative.

    Completes additional duties as requested by Director of Sales.

    Supervisory Responsibilities

    This job has no supervisory responsibilities.

    Competencies

    To perform the job successfully, an individual should demonstrate the following competencies:

    Customer Service – Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.

    Communications – Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods.

    Managing Customer Focus – Promotes customer focus; establishes customer service standards; provides training in customer service delivery; monitors customer satisfaction; develops new approaches to meeting customer needs.

    Business Acumen – Understands business implications of decisions; displays orientation to profitability; demonstrates knowledge of market and competition; aligns work with strategic goals.

    Sales Skills – Achieves sales goals; overcomes objections with persuasion and persistence; initiates new contacts; maintains customer satisfaction; maintains records and promptly submits information.

    Planning/Organizing – Prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; organizes or schedules other people and their tasks; develops realistic action plans.

    Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Education and/or Experience

    Bachelor’s degree from four-year college or university preferred; or two years related experience and/or training in a hotel / resort sales environment; or equivalent combination of education and experience.

    Language Skills

    Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

    Reasoning Ability

    Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.  Ability to deal with problems involving several concrete variables in standardized situations.

    Computer Skills

    To perform this job successfully, an individual should have knowledge of Database software. Computer literacy, Microsoft Office.

    Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    While performing the duties of this Job, the employee is occasionally required to stand; walk and sit. The employee must occasionally lift and/or move up to 25 pounds.

    Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    The noise level in the work environment is usually moderate.

    Salary range for this position is $45,000.00 to $55,000.00 per year.

    Apply Now

  • Sales & Catering Manager-Holiday Inn Express Staybridge Suites Galleria Area

    Job Title: Sales & Catering Manager

    Department: Sales

    Supervisor: Director of Sales

    Summary

    This position must have a passion for outside sales and actively soliciting new business.

    Essential Duties and Responsibilities include the following. Other duties may be assigned.

    Identifies, solicits and develops new business through obtaining accounts from reader board service, direct sales from existing accounts and contact new customers in the market.

    Solicitation of new and of existing business should be through a combination of outside sales calls, appointments, telemarketing, social media, site tours, constant prospecting and networking.

    Solicits and responds to sales inquiries from potential clients and customers seeking sleeping rooms, meeting space, food and beverage services, etc.

    Serves as primary contact for meeting and banquet functions to ensure all preparations have been made as detailed on Banquet Event Orders (BEO), last minute needs and changes are responded to expediently.

    Attends and facilitates weekly BEO meetings with Food and Beverage staff.

    Handles all details of definite groups including menu planning, AV requirements, process Banquet Event Orders, and obtain guarantees, distribution of group resumes, VIP’s, rooming lists and billing.

    Participates in industry events, trade shows and promotional events with the target market.

    Maintains relationships with assigned accounts through regular sales calls, client entertainment, site inspections and consistent follow up. (Using traces in Delphi)

    Understands the competitive landscape and do what it takes to secure business that meets or exceeds revenue expectations and profit goals.

    Responsible for and implementation a sales action plan for the development of market segment which includes room blocks, telephone/direct mail solicitation, trade show participation and property tours.

    Meets or exceeds established monthly, quarterly, annual targeted revenue and monthly solicitation goals.

    Attends weekly staff meeting to review group resumes.

    Communicates all pertinent information on upcoming group needs, VIP clients, meeting functions to hotel department staff.

    Reconciles group bills with clients for approval.

    Proactively pursues sales activities on weekly basis to align with achieving monthly budget, individual and team goals.

    Secures new accounts in the assigned market segment to contribute to enhancing, maximizing and maintaining a healthy portfolio of accounts.

    Maintains appropriate relationship files on each account.

    Responds in a timely manner to client requests to ensure proposals and contracts meet the hotel requirements.

    Ability to deal with internal and external customers, some of whom require high level of patience, tact and diplomacy identify need and appropriate catering and event accommodations.

    Ability to establish and maintain effective working relationships with associates and customers.

    Ability to make sound business decisions and take action quickly based on previous experience and good judgment.

    Knowledge of hotel operations, including marketing plans, food and beverage, preparation of business plans, and sales management.

    Prepares weekly, monthly and quarterly and annual reports (i.e.: goals and forecasts on groups & events).

    Understands, maintains and demonstrates the five fundamental principles of: Sound Judgment, Integrity, Dependability, Connect, and Initiative.

    Completes additional duties as requested by Director of Sales.

    Supervisory Responsibilities

    This job has no supervisory responsibilities.

    Competencies

    To perform the job successfully, an individual should demonstrate the following competencies:

    Customer Service – Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.

    Communications – Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods.

    Managing Customer Focus – Promotes customer focus; establishes customer service standards; provides training in customer service delivery; monitors customer satisfaction; develops new approaches to meeting customer needs.

    Business Acumen – Understands business implications of decisions; displays orientation to profitability; demonstrates knowledge of market and competition; aligns work with strategic goals.

    Sales Skills – Achieves sales goals; overcomes objections with persuasion and persistence; initiates new contacts; maintains customer satisfaction; maintains records and promptly submits information.

    Planning/Organizing – Prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; organizes or schedules other people and their tasks; develops realistic action plans.

    Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Education and/or Experience

    Bachelor’s degree from four-year college or university preferred; or two years related experience and/or training in a hotel / resort sales environment; or equivalent combination of education and experience.

    Language Skills

    Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

    Reasoning Ability

    Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.  Ability to deal with problems involving several concrete variables in standardized situations.

    Computer Skills

    To perform this job successfully, an individual should have knowledge of Database software. Computer literacy, Microsoft Office.

    Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    While performing the duties of this Job, the employee is occasionally required to stand; walk and sit. The employee must occasionally lift and/or move up to 25 pounds.

    Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    The noise level in the work environment is usually moderate.

     

    Salary Range for this position is $45,000.00 to $55,000.00 per year.

    Apply Now

  • Interim General Manager-Days Inn Killeen-Baymont Inn & Suites Killeen

    Job Title: Interim General Manager
    Department: Rooms
    Supervisor: General Manager, Regional Vice President and/or Corporate Operations VP as assigned
    Summary
    Oversees all aspects of Property Management in accordance with Company mission statement, including maximization of financial performance, guest satisfaction, and staff development within established quality standards. Responsible for the hiring, training and discipline of all hotel staff.
    Essential Duties and Responsibilities include the following. Other duties may be assigned.
    Works with current General Manager to perform the role of leader within the property to include all of ALH’s policies, procedures and requirements and make sure those are communicated, understood, achieved and maintained by hotel staff.
    Creates an operating environment that assures consistent guest satisfaction.
    Monitors the performance of the hotel through verification and analysis of guest satisfaction systems and financial reports. Initiates corrective action.
    Maintains product and service quality standards by conducting ongoing evaluations and investigating complaints. Initiates corrective action.
    Develops accurate and aggressive long and short-range financial objectives consistent with the Company’s mission statement.
    Prepares financial reports for management that clearly explain operational effectiveness, trends and variances.
    Establishes and maintains a pro-active human resource function to ensure employee motivation, training and development, wage and benefits administration, and compliance with established labor regulations.
    Maintains an appropriate level of community public affairs involvement.
    Executes marketing, sales, and operational activities, producing results that meet or exceed the hotel’s business plan.
    Ensures good safety practices of employees and guests, assisting in the maintenance of proper emergency and security procedures.
    Establishes and maintains applicable preventive maintenance programs to protect the physical assets of the hotel.
    Implements and maintains effective open-door communication system that crosses departmental lines in order to reach all employees.
    Understands the government regulations affecting hotel’s operations, ensuring hotel is operated in compliance with all applicable laws, ordinances, regulations, and requirements of any federal, state or municipal authority.
    Deals with the general public, customers, employees, union and government officials with tact and courtesy.
    Plans and organizes the work of others.
    Accepts full responsibility for managing an activity.
    Other duties as assigned.
    Supervisory Responsibilities
    Directly and indirectly supervises all hotel personnel. Carries out supervisory responsibilities in accordance with the Company’s policies, training programs, and applicable laws. Responsibilities include recruiting, interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
    Competencies
    To perform the job successfully, an individual should demonstrate the following competencies:
    Analytical – Synthesizes complex or diverse information; collects and researches data; uses intuition and experience to complement data; designs work flows and procedures.
    Continuous Learning – Assesses own strengths and weaknesses; seeks feedback to improve performance; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others.
    Job Knowledge – Competent in required job skills and knowledge; exhibits ability to learn and apply new skills; keeps abreast of current developments; requires minimal supervision; displays understanding of how job relates to others; uses resources effectively.
    Use of Technology – Demonstrates required skills; adapts to new technologies; troubleshoots technological problems; uses technology to increase productivity; keeps technical skills up to date.
    Problem Solving – Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.
    Project Management – Develops project plans; coordinates projects; communicates changes and progress; completes projects on time and budget; manages project team activities.
    Customer Service – Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.
    Communications – Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods.
    Cooperation – Establishes and maintains effective relations; exhibits tact and consideration; offers assistance and support to co-workers; works cooperatively in group situations; works actively to resolve conflicts.
    Managing Customer Focus – Promotes customer focus; establishes customer service standards; provides training in customer service delivery; monitors customer satisfaction; develops new approaches to meeting customer needs.
    Oral Communication – Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings.
    Teamwork – Balances team and individual responsibilities; exhibits objectivity and openness to others’ views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone’s efforts to succeed.
    Written Communication – Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; able to read and interpret written information.
    Change Management – Develops workable implementation plans; communicates changes effectively; builds commitment and overcomes resistance; prepares and supports those affected by change; monitors transition and evaluates results.
    Performance Coaching – Defines responsibilities and expectations; sets goals and objectives; gives performance feedback; motivates for increased results; recognizes contributions; encourages training and development.
    Team Leadership – Fosters team cooperation; defines team roles and responsibilities; supports group problem solving; ensures progress toward goals; acknowledges team accomplishments.
    Delegation – Delegates work assignments; matches the responsibility to the person; gives authority to work independently; sets expectations and monitors delegated activities; provides recognition for results.
    Leadership – Exhibits confidence in self and others; inspires and motivates others to perform well; effectively influences actions and opinions of others; accepts feedback from others; gives appropriate recognition to others.
    Managing People – Includes staff in planning, decision-making, facilitating and process improvement; takes responsibility for subordinates’ activities; makes self-available to staff; provides regular performance feedback; develops subordinates’ skills and encourages growth; solicits and applies customer feedback (internal and external); fosters quality focus in others; improves processes, products and services.; continually works to improve supervisory skills.
    Quality Management – Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness.
    Business Acumen – Understands business implications of decisions; displays orientation to profitability; demonstrates knowledge of market and competition; aligns work with strategic goals.
    Conflict Resolution – Encourages open communications; confronts difficult situations; maintains objectivity; keeps emotions under control; uses negotiation skills to resolve conflicts.
    Impact & Influence – Pursues and wins support for ideas; displays ability to influence key decision-makers; achieves win-win outcomes; uses authority appropriately to accomplish goals; addresses divergent opinions.
    Recruitment & Staffing – Utilizes recruitment sources; exhibits sound interviewing skills; presents positive, realistic view of the organization; analyzes and forecasts staffing needs; makes quality hiring decisions.
    Cost Consciousness – Works within approved budget; develops and implements cost saving measures; contributes to profits and revenue; conserves organizational resources.
    Diversity – Demonstrates knowledge of EEO policy; shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes a harassment-free environment; builds a diverse workforce.
    Ethics – Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and principles; upholds organizational values.
    Organizational Support – Follows policies and procedures; completes administrative tasks correctly and on time; supports organization’s goals and values; benefits organization through outside activities; supports affirmative action and respects diversity.
    Strategic Thinking – Develops strategies to achieve organizational goals; understands organization’s strengths & weaknesses; analyzes market and competition; identifies external threats and opportunities; adapts strategy to changing conditions.
    Adaptability – Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.
    Achievement Focus – Sets and achieves challenging goals; demonstrates persistence and overcomes obstacles; measures self against standard of excellence; recognizes and acts on opportunities; takes calculated risks to accomplish goals.
    Personal Appearance – Dresses appropriately for position; keeps self well groomed.
    Sales Skills – Achieves sales goals; overcomes objections with persuasion and persistence; initiates new contacts; maintains customer satisfaction; maintains records and promptly submits information.
    Attendance/Punctuality – Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.
    Dependability – Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals.; completes tasks on time or notifies appropriate person with an alternate plan.
    Initiative – Volunteers readily; undertakes self-development activities; seeks increased responsibilities; takes independent actions and calculated risks; looks for and takes advantage of opportunities; asks for and offers help when needed.
    Judgement – Displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in decision-making process; makes timely decisions.
    Planning/Organizing – Prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; organizes or schedules other people and their tasks; develops realistic action plans.
    Quality – Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.
    Quantity – Meets productivity standards; completes work in timely manner; strives to increase productivity; works quickly.
    Safety and Security – Observes safety and security procedures; determines appropriate action beyond guidelines; reports potentially unsafe conditions; uses equipment and materials properly.
    Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
    Education and/or Experience
    Bachelor’s degree from four-year college or university preferred; or five years related experience and/or training in a hotel / resort environment; or equivalent combination of education and experience.
    Mathematical Ability
    Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Ability to compute rates, ratios and percentages.
    Language Skills
    Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
    Reasoning Ability
    Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
    Computer Skills To perform this job successfully, an individual should have knowledge of Database software. Computer literacy, Microsoft Office. Brand reservations, point of sale and sales administration systems knowledge preferred.
    Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
    While performing the duties of this Job, the employee is occasionally required to stand; walk and sit. The employee must occasionally lift and/or move up to 25 pounds.
    Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
    The noise level in the work environment is usually moderate.

    Apply Now

  • Housekeeping Manager-Holiday Inn Express Staybridge Suites Galleria Area

    Job Title: Housekeeping Manager  

    Department: Housekeeping

    Supervisor: Assistant General Manager and General Manager

    Summary

    A Housekeeping Manager ensures overall cleanliness of the hotel in accordance with Department of Health, and Hotel, and Corporate standards. To ensure all safety procedures are adhered to, and follow all appropriate policies and procedures while constantly striving to improve all standards of operation. Ensure prompt and courteous service to guests, and to ensure guest satisfaction.

    Essential Duties and Responsibilities include the following. Other duties may be assigned.

    Select, train, supervise, schedule, develop, discipline, conduct performance appraisals, and counsel team members according to policies and procedures.

    Coordinate with GM and Chief Engineer in the repair and maintenance program as it relates to guest rooms and public areas.

    Maintain inventory of guest rooms and housekeeping supplies including all month end inventories. Maintain lost and found log.

    Purchase all basic cleaning supplies, linen, and equipment.

    Monitor payroll hours and reports and complete reports (i.e., forecasts, annual budgets, plans and action, etc.)

    Ensure property operation meets internal audit standards.

    Demonstrate positive leadership characteristics that inspire team members to meet and exceed standards, and promote team member empowerment.

    Attends, as well as schedules and conducts departmental meetings.

    Perform in the capacity of any position supervised to include cross training.

    Reports all unsafe conditions immediately; Keep work area neat and organized.

    Must maintain a good working relationship with other departments, team members and guests.

    Any other tasks assigned by General Manager

     

    Supervisory Responsibilities

    This job supervises all Housekeeping personnel.

    Competencies

    To perform the job successfully, an individual should demonstrate the following competencies:

    Analytical – Synthesizes complex or diverse information; collects and researches data; uses intuition and experience to complement data; designs work flows and procedures.

    Continuous Learning – Assesses own strengths and weaknesses; seeks feedback to improve performance; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others.

    Job Knowledge – Competent in required job skills and knowledge; exhibits ability to learn and apply new skills; keeps abreast of current developments; requires minimal supervision; displays understanding of how job relates to others; uses resources effectively.

    Use of Technology – Demonstrates required skills; adapts to new technologies; troubleshoots technological problems; uses technology to increase productivity; keeps technical skills up to date.

    Problem Solving – Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.

    Customer Service – Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.

    Communications – Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods.

    Cooperation – Establishes and maintains effective relations; exhibits tact and consideration; offers assistance and support to co-workers; works cooperatively in group situations; works actively to resolve conflicts.

    Managing Customer Focus – Promotes customer focus; establishes customer service standards; provides training in customer service delivery; monitors customer satisfaction; develops new approaches to meeting customer needs.

    Oral Communication – Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings.

    Teamwork – Balances team and individual responsibilities; exhibits objectivity and openness to others’ views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone’s efforts to succeed.

    Written Communication – Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; able to read and interpret written information.

    Change Management – Develops workable implementation plans; communicates changes effectively; builds commitment and overcomes resistance; prepares and supports those affected by change; monitors transition and evaluates results.

    Performance Coaching – Defines responsibilities and expectations; sets goals and objectives; gives performance feedback; motivates for increased results; recognizes contributions; encourages training and development.

    Team Leadership – Fosters team cooperation; defines team roles and responsibilities; supports group problem solving; ensures progress toward goals; acknowledges team accomplishments.

    Delegation – Delegates work assignments; matches the responsibility to the person; gives authority to work independently; sets expectations and monitors delegated activities; provides recognition for results.

    Leadership – Exhibits confidence in self and others; inspires and motivates others to perform well; effectively influences actions and opinions of others; accepts feedback from others; gives appropriate recognition to others.

    Managing People – Includes staff in planning, decision-making, facilitating and process improvement; takes responsibility for subordinates’ activities; makes self-available to staff; provides regular performance feedback; develops subordinates’ skills and encourages growth; solicits and applies customer feedback (internal and external); fosters quality focus in others; improves processes, products and services.; continually works to improve supervisory skills.

    Quality Management – Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness.

    Conflict Resolution – Encourages open communications; confronts difficult situations; maintains objectivity; keeps emotions under control; uses negotiation skills to resolve conflicts.

    Cost Consciousness – Works within approved budget; develops and implements cost saving measures; contributes to profits and revenue; conserves organizational resources.

    Diversity – Demonstrates knowledge of EEO policy; shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes a harassment-free environment; builds a diverse workforce.

    Ethics – Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and principles; upholds organizational values.

    Organizational Support – Follows policies and procedures; completes administrative tasks correctly and on time; supports organization’s goals and values; benefits organization through outside activities; supports affirmative action and respects diversity.

    Adaptability – Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.

    Personal Appearance – Dresses appropriately for position; keeps self well groomed.

    Attendance/Punctuality – Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.

    Dependability – Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals.; completes tasks on time or notifies appropriate person with an alternate plan.

    Planning/Organizing – Prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; organizes or schedules other people and their tasks; develops realistic action plans.

    Quality – Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.

    Quantity – Meets productivity standards; completes work in timely manner; strives to increase productivity; works quickly.

    Safety and Security – Observes safety and security procedures; determines appropriate action beyond guidelines; reports potentially unsafe conditions; uses equipment and materials properly.

    Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Education and/or Experience

    Five years related experience managing Housekeeping supervisors and staff.

    Previous experience in a Housekeeping management role, with a successful track record of managing a team.  A passion for delivering exceptional levels of guest service

    Strong organizational and analytical skills, attention to details, and strong communication skills

    Language Skills

    Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

     

    Bi-lingual or multi-lingual preferred.

     

     

    Reasoning Ability

    Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.  Ability to deal with problems involving several concrete variables in standardized situations.

    Computer Skills

    To perform this job successfully, an individual should have working knowledge of various computer software programs (MS Office, restaurant management software, POS)

    Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

     

    While performing the duties of this Job, the employee is regularly be required to stand and walk and occasionally sit. The employee must occasionally lift pull/push and/or move up to 30 pounds.

    Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    The noise level in the work environment is usually moderate.

    Apply Now

  • Chief of Engineering-Holiday Inn Express Staybridge Suites Galleria Area

    Job Title: Chief of Engineering

    Department: Engineering

    Supervisor: General Manager

    Summary

    This position supervises the maintenance operations and physical condition of the hotels within the assigned area to ensure the highest standards of guest satisfaction within the allotted budget.

    Essential Duties and Responsibilities include the following. Other duties may be assigned.

    Supervises, develops and maintains an ongoing maintenance operation for hotel, including refrigeration, heating, plumbing, water treatment, preventive maintenance, hotel rooms, air/heating units, ice machines, swimming pools, lighting, kitchen equipment, emergency generators, water softeners, switch rooms, roof exhausts, electrical substations, etc.

    On an ongoing and regular basis, inspects and evaluates physical condition of entire hotel asset, including all guestrooms, public areas, pool area; completes and retains inspection reports on a regular and timely basis, using then-current Company inspection forms.

    Works closely with other departments (i.e., Front Office and Housekeeping Departments on maintenance and repairs issues) and Corporate Project Manager to ensure high level of customer satisfaction.

    Orders material and completes work assignments on time and by a specified date.

    Performs work within departmental expense plans.  Assists General Manager in capital projects when required.

    Maintains hotel by performing painting, plumbing, electrical wiring, and other related maintenance and preventative maintenance activities.

    Notifies management concerning need for major repairs or life safety issues and additions and repairs to all equipment property wide.

    May tend furnace, air conditioner and boiler to provide heat, cool air and hot water for guests.

    Communicates and interprets specifications, job orders and company policies to maintenance employees.

    Oversees compliance with OSHA standards regarding proper usage, dilution of products, equipment safety and usage as well as blood-borne pathogen precautions and procedures.

    Establishes or adjusts work procedures to meet production schedules, recommends measures to improve production.

    Analyzes and resolves work problems or assists employees in resolving work problems.

    Supervises and motivates maintenance staff including hiring, firing, coaching, counseling, evaluating and training activities.

    Communicates verbally and in writing with all levels of employees.

    Attends periodic meetings with General Manager and/or department heads, conducts and/or participates in safety meetings at designated intervals with hotel staff.

    Submits to management recommendations for painting, repairs, furnishings, relocation of equipment, and reallocation of space.

    Understands government regulations affecting hotel’s operations, ensuring hotel is operated in compliance with all applicable laws, ordinances, regulations, and requirements of any federal, state or municipal authority.

    Understands hotel’s MANAGER ON DUTY PROGRAM, following MOD guidelines and Risk Management/Workman’s Compensation procedures when responding to incidents.

    As required of all hotel associates, assists any customer or potential customer in a prompt, courteous, friendly, and helpful manner at all times.

    Other duties and responsibilities as assigned.

    Supervisory Responsibilities

    May supervise one or more of the following positions: Assistant Chief Engineer and Maintenance Worker. Supervise, monitor, and develop maintenance staff by providing supervision and professional development.

    Competencies

    To perform the job successfully, an individual should demonstrate the following competencies:

    Planning/Organizing – Prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; organizes or schedules other people and their tasks; develops realistic action plans.

    Analytical – Synthesizes complex or diverse information; collects and researches data; uses intuition and experience to complement data; designs work flows and procedures.

    Job Knowledge – Competent in required job skills and knowledge; exhibits ability to learn and apply new skills; keeps abreast of current developments; requires minimal supervision; displays understanding of how job relates to others; uses resources effectively.

    Use of Technology – Demonstrates required skills; adapts to new technologies; troubleshoots technological problems; uses technology to increase productivity; keeps technical skills up to date.

    Problem Solving – Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.

    Project Management – Develops project plans; coordinates projects; communicates changes and progress; completes projects on time and budget; manages project team activities.

    Customer Service – Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.

    Communications – Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods.

    Cooperation – Establishes and maintains effective relations; exhibits tact and consideration; offers assistance and support to co-workers; works cooperatively in group situations; works actively to resolve conflicts.

    Oral Communication – Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings.

    Teamwork – Balances team and individual responsibilities; exhibits objectivity and openness to others’ views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone’s efforts to succeed.

    Written Communication – Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; able to read and interpret written information.

    Performance Coaching – Defines responsibilities and expectations; sets goals and objectives; gives performance feedback; motivates for increased results; recognizes contributions; encourages training and development.

    Team Leadership – Fosters team cooperation; defines team roles and responsibilities; supports group problem solving; ensures progress toward goals; acknowledges team accomplishments.

    Delegation – Delegates work assignments; matches the responsibility to the person; gives authority to work independently; sets expectations and monitors delegated activities; provides recognition for results.

    Leadership – Exhibits confidence in self and others; inspires and motivates others to perform well; effectively influences actions and opinions of others; accepts feedback from others; gives appropriate recognition to others.

    Managing People – Includes staff in planning, decision-making, facilitating and process improvement; takes responsibility for subordinates’ activities; makes self-available to staff; provides regular performance feedback; develops subordinates’ skills and encourages growth; solicits and applies customer feedback (internal and external); fosters quality focus in others; improves processes, products and services.; continually works to improve supervisory skills.

    Quality Management – Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness.

    Visionary Leadership – Displays passion and optimism; inspires respect and trust; mobilizes others to fulfill the vision; provides vision and inspiration to peers and subordinates.

    Conflict Resolution – Encourages open communications; confronts difficult situations; maintains objectivity; keeps emotions under control; uses negotiation skills to resolve conflicts.

    Cost Consciousness – Works within approved budget; develops and implements cost saving measures; contributes to profits and revenue; conserves organizational resources.

    Ethics – Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and principles; upholds organizational values.

    Organizational Support – Follows policies and procedures; completes administrative tasks correctly and on time; supports organization’s goals and values; benefits organization through outside activities; supports affirmative action and respects diversity.

    Strategic Thinking – Develops strategies to achieve organizational goals; understands organization’s strengths & weaknesses; analyzes market and competition; identifies external threats and opportunities; adapts strategy to changing conditions.

    Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Education and/or Experience

    High School diploma or general education degree (GED) preferred.

    Prior hotel maintenance experience of at least 4 years or more is a plus, with previous experience in management of maintenance/engineering specific to electrical, plumbing, HVAC system, ventilation system and carpentry.

    Language Skills

    Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

    Reasoning Ability

    Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.  Ability to deal with problems involving several concrete variables in standardized situations.

    Computer Skills

    To perform this job successfully, an individual should have knowledge of Database software. Computer literacy, Microsoft Office.

    Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    While performing the duties of this Job, the employee is occasionally required to stand; walk and sit. The employee must occasionally lift and/or move up to 25 pounds.

    Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    The noise level in the work environment is usually moderate.

    Apply Now

  • Hotel Operations Manager-Holiday Inn Express Staybridge Suites Galleria Area

    Job Title: Hotel Operations Manager

    Department: Operations

    Supervisor: General Manager

     

    Summary

    A Hotel Operations Manager is responsible for the effective operational management of the hotel to achieve and exceed their revenue and guest satisfaction targets.

    Essential Duties and Responsibilities include the following. Other duties may be assigned.

    Work in conjunction with the General Manager manage key property issues, including capital projects; customer service; refurbishment, etc.

    Assist the development of meaningful, achievable hotel budgets including long-term hotel strategic goals

    Provide effective leadership to the hotel management team and team members to ensure targets are met and exceeded

    Respond to audits that are completed by the company to ensure continual improvement is achieved

    Plan, direct and coordinate the service delivery of all operational departments in order to meet and exceed guest expectations

    Comply and exceed hotel and company service standards

    Ensure that costs are controlled throughout the operational departments and results are analyzed to highlight problem areas and take appropriate action

    Manage and develop the department heads to ensure career progression and effective succession planning within the hotel and company

    Seek and respond to guest feedback in order to achieve positive outcomes and high levels of customer satisfaction

    Hold communication meetings with the department heads and their teams

    Other duties as specified by the General Manager

     

    Supervisory Responsibilities

    Supervises the Front Office staff and the Food and Beverage staff in direct and indirect capacities as directed by the GM.

    Competencies

    To perform the job successfully, an individual should demonstrate the following competencies:

    Customer Service – Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.

    Communications – Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods.

    Managing Customer Focus – Promotes customer focus; establishes customer service standards; provides training in customer service delivery; monitors customer satisfaction; develops new approaches to meeting customer needs.

    Business Acumen – Understands business implications of decisions; displays orientation to profitability; demonstrates knowledge of market and competition; aligns work with strategic goals.

    Planning/Organizing – Prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; organizes or schedules other people and their tasks; develops realistic action plans.

    Job Knowledge – Competent in required job skills and knowledge; exhibits ability to learn and apply new skills; keeps abreast of current developments; requires minimal supervision; displays understanding of how job relates to others; uses resources effectively.

    Use of Technology – Demonstrates required skills; adapts to new technologies; troubleshoots technological problems; uses technology to increase productivity; keeps technical skills up to date.

    Problem Solving – Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.

    Cooperation – Establishes and maintains effective relations; exhibits tact and consideration; offers assistance and support to co-workers; works cooperatively in group situations; works actively to resolve conflicts.

    Oral Communication – Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings.

    Teamwork – Balances team and individual responsibilities; exhibits objectivity and openness to others’ views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone’s efforts to succeed.

    Written Communication – Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; able to read and interpret written information.

    Change Management – Develops workable implementation plans; communicates changes effectively; builds commitment and overcomes resistance; prepares and supports those affected by change; monitors transition and evaluates results.

    Performance Coaching – Defines responsibilities and expectations; sets goals and objectives; gives performance feedback; motivates for increased results; recognizes contributions; encourages training and development.

    Team Leadership – Fosters team cooperation; defines team roles and responsibilities; supports group problem solving; ensures progress toward goals; acknowledges team accomplishments.

    Delegation – Delegates work assignments; matches the responsibility to the person; gives authority to work independently; sets expectations and monitors delegated activities; provides recognition for results.

    Leadership – Exhibits confidence in self and others; inspires and motivates others to perform well; effectively influences actions and opinions of others; accepts feedback from others; gives appropriate recognition to others.

    Managing People – Includes staff in planning, decision-making, facilitating and process improvement; takes responsibility for subordinates’ activities; makes self available to staff; provides regular performance feedback; develops subordinates’ skills and encourages growth; solicits and applies customer feedback (internal and external); fosters quality focus in others; improves processes, products and services.; continually works to improve supervisory skills.

    Conflict Resolution – Encourages open communications; confronts difficult situations; maintains objectivity; keeps emotions under control; uses negotiation skills to resolve conflicts.

    Recruitment & Staffing – Utilizes recruitment sources; exhibits sound interviewing skills; presents positive, realistic view of the organization; analyzes and forecasts staffing needs; makes quality hiring decisions.

    Cost Consciousness – Works within approved budget; develops and implements cost saving measures; contributes to profits and revenue; conserves organizational resources.

    Ethics – Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and principles; upholds organizational values.

    Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

     

     

     

    Education and/or Experience

    Bachelor’s degree from four-year college or university in Hospitality or Business

    Experience in managing budgets, revenue proposals and forecasting results.

    Strong leadership skills to effectively manage and motivate the employees to achieve high level of performance and exceed targets.

    Language Skills

    Ability to effectively communicate in all scenarios with subordinates, other managers, clients, customers, and the general public.

    Reasoning Ability

    Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.  Ability to deal with problems involving several concrete variables in standardized situations.

    Computer Skills

    To perform this job successfully, an individual should have knowledge of Database software. Computer literacy, Microsoft Office.

    Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    While performing the duties of this Job, the employee is occasionally required to stand; walk and sit. The employee must occasionally lift and/or move up to 25 pounds.

    Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    The noise level in the work environment is usually moderate.

    Apply Now

  • General Manager-Hampton Inn & Suites Austin Airport

    Summary

    Oversees all aspects of Property Management in accordance with Company mission statement, including maximization of financial performance, guest satisfaction, and staff development within established quality standards. Responsible for the hiring, training and discipline of all hotel staff.

    Essential Duties and Responsibilities include the following. Other duties may be assigned.

    Performs the role of leader within the property to include all of ALH’s policies, procedures and requirements and make sure those are communicated, understood, achieved and maintained by hotel staff.

    Creates an operating environment that assures consistent guest satisfaction.

    Monitors the performance of the hotel through verification and analysis of guest satisfaction systems and financial reports. Initiates corrective action.

    Maintains product and service quality standards by conducting ongoing evaluations and investigating complaints. Initiates corrective action.

    Develops accurate and aggressive long and short-range financial objectives consistent with the Company’s mission statement.

    Prepares financial reports for management that clearly explain operational effectiveness, trends and variances.

    Establishes and maintains a pro-active human resource function to ensure employee motivation, training and development, wage and benefits administration, and compliance with established labor regulations.

    Maintains an appropriate level of community public affairs involvement.

    Executes marketing, sales, and operational activities, producing results that meet or exceed the hotel’s business plan.

    Ensures good safety practices of employees and guests, assisting in the maintenance of proper emergency and security procedures.

    Establishes and maintains applicable preventive maintenance programs to protect the physical assets of the hotel.

    Implements and maintains effective open-door communication system that crosses departmental lines in order to reach all employees.

    Understands the government regulations affecting hotel’s operations, ensuring hotel is operated in compliance with all applicable laws, ordinances, regulations, and requirements of any federal, state or municipal authority.

    Deals with the general public, customers, employees, union and government officials with tact and courtesy.

    Plans and organizes the work of others.

    Accepts full responsibility for managing an activity.

    Other duties as assigned.

    Supervisory Responsibilities

    Directly and indirectly supervises all hotel personnel. Carries out supervisory responsibilities in accordance with the Company’s policies, training programs, and applicable laws. Responsibilities include recruiting, interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

    Competencies

    To perform the job successfully, an individual should demonstrate the following competencies:

    Analytical – Synthesizes complex or diverse information; collects and researches data; uses intuition and experience to complement data; designs work flows and procedures.

    Continuous Learning – Assesses own strengths and weaknesses; seeks feedback to improve performance; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others.

    Job Knowledge – Competent in required job skills and knowledge; exhibits ability to learn and apply new skills; keeps abreast of current developments; requires minimal supervision; displays understanding of how job relates to others; uses resources effectively.

    Use of Technology – Demonstrates required skills; adapts to new technologies; troubleshoots technological problems; uses technology to increase productivity; keeps technical skills up to date.

    Problem Solving – Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.

    Project Management – Develops project plans; coordinates projects; communicates changes and progress; completes projects on time and budget; manages project team activities.

    Customer Service – Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.

    Communications – Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods.

    Cooperation – Establishes and maintains effective relations; exhibits tact and consideration; offers assistance and support to co-workers; works cooperatively in group situations; works actively to resolve conflicts.

    Managing Customer Focus – Promotes customer focus; establishes customer service standards; provides training in customer service delivery; monitors customer satisfaction; develops new approaches to meeting customer needs.

    Oral Communication – Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings.

    Teamwork – Balances team and individual responsibilities; exhibits objectivity and openness to others’ views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone’s efforts to succeed.

    Written Communication – Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; able to read and interpret written information.

    Change Management – Develops workable implementation plans; communicates changes effectively; builds commitment and overcomes resistance; prepares and supports those affected by change; monitors transition and evaluates results.

    Performance Coaching – Defines responsibilities and expectations; sets goals and objectives; gives performance feedback; motivates for increased results; recognizes contributions; encourages training and development.

    Team Leadership – Fosters team cooperation; defines team roles and responsibilities; supports group problem solving; ensures progress toward goals; acknowledges team accomplishments.

    Delegation – Delegates work assignments; matches the responsibility to the person; gives authority to work independently; sets expectations and monitors delegated activities; provides recognition for results.

    Leadership – Exhibits confidence in self and others; inspires and motivates others to perform well; effectively influences actions and opinions of others; accepts feedback from others; gives appropriate recognition to others.

    Managing People – Includes staff in planning, decision-making, facilitating and process improvement; takes responsibility for subordinates’ activities; makes self-available to staff; provides regular performance feedback; develops subordinates’ skills and encourages growth; solicits and applies customer feedback (internal and external); fosters quality focus in others; improves processes, products and services.; continually works to improve supervisory skills.

    Quality Management – Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness.

    Business Acumen – Understands business implications of decisions; displays orientation to profitability; demonstrates knowledge of market and competition; aligns work with strategic goals.

    Conflict Resolution – Encourages open communications; confronts difficult situations; maintains objectivity; keeps emotions under control; uses negotiation skills to resolve conflicts.

    Impact & Influence – Pursues and wins support for ideas; displays ability to influence key decision-makers; achieves win-win outcomes; uses authority appropriately to accomplish goals; addresses divergent opinions.

    Recruitment & Staffing – Utilizes recruitment sources; exhibits sound interviewing skills; presents positive, realistic view of the organization; analyzes and forecasts staffing needs; makes quality hiring decisions.

    Cost Consciousness – Works within approved budget; develops and implements cost saving measures; contributes to profits and revenue; conserves organizational resources.

    Diversity – Demonstrates knowledge of EEO policy; shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes a harassment-free environment; builds a diverse workforce.

    Ethics – Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and principles; upholds organizational values.

    Organizational Support – Follows policies and procedures; completes administrative tasks correctly and on time; supports organization’s goals and values; benefits organization through outside activities; supports affirmative action and respects diversity.

    Strategic Thinking – Develops strategies to achieve organizational goals; understands organization’s strengths & weaknesses; analyzes market and competition; identifies external threats and opportunities; adapts strategy to changing conditions.

    Adaptability – Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.

    Achievement Focus – Sets and achieves challenging goals; demonstrates persistence and overcomes obstacles; measures self against standard of excellence; recognizes and acts on opportunities; takes calculated risks to accomplish goals.

    Personal Appearance – Dresses appropriately for position; keeps self well groomed.

    Sales Skills – Achieves sales goals; overcomes objections with persuasion and persistence; initiates new contacts; maintains customer satisfaction; maintains records and promptly submits information.

    Attendance/Punctuality – Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.

    Dependability – Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals.; completes tasks on time or notifies appropriate person with an alternate plan.

    Initiative – Volunteers readily; undertakes self-development activities; seeks increased responsibilities; takes independent actions and calculated risks; looks for and takes advantage of opportunities; asks for and offers help when needed.

    Judgement – Displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in decision-making process; makes timely decisions.

    Planning/Organizing – Prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; organizes or schedules other people and their tasks; develops realistic action plans.

    Quality – Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.

    Quantity – Meets productivity standards; completes work in timely manner; strives to increase productivity; works quickly.

    Safety and Security – Observes safety and security procedures; determines appropriate action beyond guidelines; reports potentially unsafe conditions; uses equipment and materials properly.

    Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Education and/or Experience

    Bachelor’s degree from four-year college or university preferred; or five years related experience and/or training in a hotel / resort environment; or equivalent combination of education and experience.

    Mathematical Ability

    Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals.  Ability to compute rates, ratios and percentages.

    Language Skills

    Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

    Reasoning Ability

    Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.  Ability to deal with problems involving several concrete variables in standardized situations.

    Computer Skills

    To perform this job successfully, an individual should have knowledge of Database software. Computer literacy, Microsoft Office.

     

    Brand reservations, point of sale and sales administration systems knowledge preferred.

    Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    While performing the duties of this Job, the employee is occasionally required to stand; walk and sit. The employee must occasionally lift and/or move up to 25 pounds.

    Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    The noise level in the work environment is usually moderate.

    Apply Now

  • Front Office Manager-Holiday Inn Express & Suites Galveston Beach

    Summary

    A Front Office Manager supervises the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out.

    Essential Duties and Responsibilities include the following. Other duties may be assigned.

    Oversee the entire Front Office operation to maintain high standards

    Evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement

    Ensure regular and VIP Guests are recognized and that the Front Office department operates with a sales attitude and promotes the hotel brand’s loyalty scheme

    Maximize room occupancy at best rates and use up-selling techniques to promote hotel services and facilities

    Set departmental objectives, work schedules, budgets, policies, and procedures

    Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork

    Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices

    Maintain good communication and working relationships with all hotel departments

    Monitor staffing levels to meet cover business demands

    Conduct monthly communication meetings and produce minutes

    Manage staff performance issues in compliance with company policies and procedures

    Recruit, manage, train and develop the Front Office team

    Comply with hotel security, fire regulations and all health and safety legislation

    Act in accordance with policies and procedures when working with front of house equipment and property management systems

    Assist with other departments, as necessary

    Supervisory Responsibilities

    This job supervises all Front Office personnel.

    Competencies

    To perform the job successfully, an individual should demonstrate the following competencies:

    Analytical – Synthesizes complex or diverse information; collects and researches data; uses intuition and experience to complement data; designs work flows and procedures.

    Continuous Learning – Assesses own strengths and weaknesses; seeks feedback to improve performance; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others.

    Job Knowledge – Competent in required job skills and knowledge; exhibits ability to learn and apply new skills; keeps abreast of current developments; requires minimal supervision; displays understanding of how job relates to others; uses resources effectively.

    Use of Technology – Demonstrates required skills; adapts to new technologies; troubleshoots technological problems; uses technology to increase productivity; keeps technical skills up to date.

    Problem Solving – Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.

    Customer Service – Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.

    Communications – Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods.

    Cooperation – Establishes and maintains effective relations; exhibits tact and consideration; offers assistance and support to co-workers; works cooperatively in group situations; works actively to resolve conflicts.

    Managing Customer Focus – Promotes customer focus; establishes customer service standards; provides training in customer service delivery; monitors customer satisfaction; develops new approaches to meeting customer needs.

    Oral Communication – Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings.

    Teamwork – Balances team and individual responsibilities; exhibits objectivity and openness to others’ views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone’s efforts to succeed.

    Written Communication – Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; able to read and interpret written information.

    Change Management – Develops workable implementation plans; communicates changes effectively; builds commitment and overcomes resistance; prepares and supports those affected by change; monitors transition and evaluates results.

    Performance Coaching – Defines responsibilities and expectations; sets goals and objectives; gives performance feedback; motivates for increased results; recognizes contributions; encourages training and development.

    Team Leadership – Fosters team cooperation; defines team roles and responsibilities; supports group problem solving; ensures progress toward goals; acknowledges team accomplishments.

    Delegation – Delegates work assignments; matches the responsibility to the person; gives authority to work independently; sets expectations and monitors delegated activities; provides recognition for results.

    Leadership – Exhibits confidence in self and others; inspires and motivates others to perform well; effectively influences actions and opinions of others; accepts feedback from others; gives appropriate recognition to others.

    Managing People – Includes staff in planning, decision-making, facilitating and process improvement; takes responsibility for subordinates’ activities; makes self available to staff; provides regular performance feedback; develops subordinates’ skills and encourages growth; solicits and applies customer feedback (internal and external); fosters quality focus in others; improves processes, products and services.; continually works to improve supervisory skills.

    Quality Management – Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness.

    Visionary Leadership – Displays passion and optimism; inspires respect and trust; mobilizes others to fulfill the vision; provides vision and inspiration to peers and subordinates.

    Business Acumen – Understands business implications of decisions; displays orientation to profitability; demonstrates knowledge of market and competition; aligns work with strategic goals.

    Conflict Resolution – Encourages open communications; confronts difficult situations; maintains objectivity; keeps emotions under control; uses negotiation skills to resolve conflicts.

    Recruitment & Staffing – Utilizes recruitment sources; exhibits sound interviewing skills; presents positive, realistic view of the organization; analyzes and forecasts staffing needs; makes quality hiring decisions.

    Cost Consciousness – Works within approved budget; develops and implements cost saving measures; contributes to profits and revenue; conserves organizational resources.

    Diversity – Demonstrates knowledge of EEO policy; shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes a harassment-free environment; builds a diverse workforce.

    Ethics – Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and principles; upholds organizational values.

    Organizational Support – Follows policies and procedures; completes administrative tasks correctly and on time; supports organization’s goals and values; benefits organization through outside activities; supports affirmative action and respects diversity.

    Adaptability – Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.

    Personal Appearance – Dresses appropriately for position; keeps self well groomed.

    Attendance/Punctuality – Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.

    Dependability – Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals.; completes tasks on time or notifies appropriate person with an alternate plan.

    Initiative – Volunteers readily; undertakes self-development activities; seeks increased responsibilities; takes independent actions and calculated risks; looks for and takes advantage of opportunities; asks for and offers help when needed.

    Judgement – Displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in decision-making process; makes timely decisions.

    Planning/Organizing – Prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; organizes or schedules other people and their tasks; develops realistic action plans.

    Quality – Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.

    Quantity – Meets productivity standards; completes work in timely manner; strives to increase productivity; works quickly.

    Safety and Security – Observes safety and security procedures; determines appropriate action beyond guidelines; reports potentially unsafe conditions; uses equipment and materials properly.

    Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Education and/or Experience

    Bachelor’s degree from four-year college or university preferred; hospitality degree preferred.

     

    Two years related experience managing a front office staff; or equivalent combination of education and experience.

     

    Language Skills

    Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

     

    Bi-lingual or multi-lingual preferred.

    Reasoning Ability

    Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.  Ability to deal with problems involving several concrete variables in standardized situations.

    Computer Skills

    To perform this job successfully, an individual should have knowledge of Database software. Computer literacy, Microsoft Office.

    Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    While performing the duties of this Job, the employee is regularly be required to stand and walk and occasionally sit. The employee must occasionally lift pull/push and/or move up to 25 pounds.

    Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    The noise level in the work environment is usually moderate.

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