Job Title: Corporate Director of Human Resources
Department: Human Resources
Supervisor: Senior Vice President of Operations
Director of Human Resources will have both a tactical and strategic role in the company’s day-to-day human resources function. Responsible for managing the delivery of human resources services to all employees and the key contact to ALH’s Professional Employment Organization (PEO).
Work collaboratively with employees at every level of the organization regarding strategic and operational HR issues and will play a major role in the company as it continues to expand and he/she will help lead the development of the overall culture of the company.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
Develop and implement goals and objectives for the Human Resources departments/administrators/General Managers at each property that are aligned with the company’s business objectives and initiate specific programs as needed.
Manage all initiatives relating to talent acquisition, culture development, benefits and compensation, organizational effectiveness, and core generalist functions.
Recommend, develop, implement and maintain policies, procedures, and standards related to human resources.
Assist hotel managers in the development of performance objectives and career development plans.
Advise senior management on any changes or modification to state or federal employment or related laws.
Manage and maintain all employee personnel files in a manner that is in keeping with local state and federal guidelines and any/all best practices as outlined by ALH and current PEO
Train and monitor all property level Admin/HR Managers in proper hiring and on-boarding procedures for new hires; evaluate and share feedback with GM’s and corporate staff when necessary.
Train and monitor property level Admins/HR Managers in the administration of all HR processes including (but not limited to) personnel file maintenance, payroll reporting and maintenance, time-off tracking, disciplinary action, benefits information and enrollments
Maintain, continually assess and make recommendations for additions and amendments to the ALH Employee Handbook
Exercise professional judgment and discretion when advising managers on performance or disciplinary issues and ensure proper documentation is completed.
Maintain objectivity as mentor/coach/adviser when assisting in the management of conflict.
Initiate/oversee/direct employee relations efforts. Ensure that processes for managing employee performance are effectively implemented and that documentation is adequate.
Develop and/or revise job descriptions as necessary.
Plan and facilitate Annual and Quarterly training and education for management level employees as directed by ALH
Oversee payroll processes to ensure compliance with company guidelines and federal and state laws. Fulfill any necessary processing functions for payroll as needed for both properties and corporate office.
Work with brokers to assist ALH in securing benefits programs.
Implement and administer all benefit programs in accordance with company policy and state and federal regulations.
Conduct yearly onsite open enrollment meetings for each property.
Process monthly invoices for benefits.
Manage and maintain the benefit platform to ensure eligible employees are able to access benefit information in a timely manner.
Review all Form 1095-Cs to ensure correct information is provided to employees for their annual tax filings.
Report, follow-up and maintain knowledge of Unemployment Insurance claims on behalf of the Company that are handled by the PEO
Work with PEO and each hotel property to maintain and enhance safety and workers compensation programs.
Ensure compliance with all OSHA regulations.
Respond to Workers’ Comp claims inquiries by forwarding to PEO and handling the gathering of any and all information need for such claims; monitor outcomes.
Develop and implement successful and cost-effective recruitment strategies.
Manage/Direct/Facilitate recruitment efforts to staff positions throughout the company.
Manage employee verification processes and evaluate findings of background checks.
Facilitate company-wide New Hire Orientation and ensure completion at each location for every employee
Train and monitor property level Admins and HR Managers of proper New Hire and On-Boarding procedures
Assume a lead role in the developing of staff at all levels of the organization including mentoring and identifying growth potential.
Identify and implement organizational needs and develop strategies, processes, and tools that support business objectives.
Anticipate and plan for organizational change impacting human resources.
Conduct and analyze departmental, hotel, and company-wide training needs assessments.
Develop, recommend/select, implement, and/or oversee internal and external training programs to support organizational development initiatives.
Other duties and responsibilities as assigned.
Supervise the following positions: HR Specialist. Future HR positions to be added; i.e. Benefits Specialist.
To perform the job successfully, an individual should demonstrate the following competencies:
Planning/Organizing – Prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; organizes or schedules other people and their tasks; develops realistic action plans.
Analytical – Synthesizes complex or diverse information; collects and researches data; uses intuition and experience to complement data; designs work flows and procedures.
Job Knowledge – Competent in required job skills and knowledge; exhibits ability to learn and apply new skills; keeps abreast of current developments; requires minimal supervision; displays understanding of how job relates to others; uses resources effectively.
Problem Solving – Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.
Project Management – Develops project plans; coordinates projects; communicates changes and progress; completes projects on time and budget; manages project team activities.
Customer Service – Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.
Communications – Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods.
Cooperation – Establishes and maintains effective relations; exhibits tact and consideration; offers assistance and support to co-workers; works cooperatively in group situations; works actively to resolve conflicts.
Oral Communication – Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings.
Teamwork – Balances team and individual responsibilities; exhibits objectivity and openness to others’ views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone’s efforts to succeed.
Written Communication – Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; able to read and interpret written information.
Performance Coaching – Defines responsibilities and expectations; sets goals and objectives; gives performance feedback; motivates for increased results; recognizes contributions; encourages training and development.
Delegation – Delegates work assignments; matches the responsibility to the person; gives authority to work independently; sets expectations and monitors delegated activities; provides recognition for results.
Leadership – Exhibits confidence in self and others; inspires and motivates others to perform well; effectively influences actions and opinions of others; accepts feedback from others; gives appropriate recognition to others.
Managing People – Includes staff in planning, decision-making, facilitating and process improvement; takes responsibility for subordinates’ activities; makes self-available to staff; provides regular performance feedback; develops subordinates’ skills and encourages growth; solicits and applies customer feedback (internal and external); fosters quality focus in others; improves processes, products and services.; continually works to improve supervisory skills.
Quality Management – Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness.
Visionary Leadership – Displays passion and optimism; inspires respect and trust; mobilizes others to fulfill the vision; provides vision and inspiration to peers and subordinates.
Conflict Resolution – Encourages open communications; confronts difficult situations; maintains objectivity; keeps emotions under control; uses negotiation skills to resolve conflicts.
Ethics – Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and principles; upholds organizational values.
Organizational Support – Follows policies and procedures; completes administrative tasks correctly and on time; supports organization’s goals and values; benefits organization through outside activities; supports affirmative action and respects diversity.
Strategic Thinking – Develops strategies to achieve organizational goals; understands organization’s strengths & weaknesses; analyzes market and competition; identifies external threats and opportunities; adapts strategy to changing conditions.
Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
Bachelor’s Degree or equivalent experience and/or certs required
PHR or other HR certification preferred
Minimum 5 years of experience HR leadership role; Prefer 2 years of experience in payroll and benefits
The ability to influence, lead change and role model positive behaviors; Excellent verbal and written communication skills
In depth knowledge of local, state (TX, LA) and federal regulations and compliance that apply to HR
Ability to maintain highly confidential and sensitive information; Ability to interact effectively with employees at all levels
Varied HR Systems knowledge preferred
Outstanding coaching and interpersonal skills with the ability to motivate and inspire
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
To perform this job successfully, an individual should have knowledge of Database software. Computer literacy, Microsoft Office.
Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is occasionally required to stand; walk and sit. The employee must occasionally lift and/or move up to 25 pounds.
Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.