Summary

Clean guest rooms as assigned ensuring the hotel’s established standards of cleanliness. Responsible for reporting any maintenance deficiencies and handling guest’s requests or complaints. Ensure the confidentiality and security of all guest rooms.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

Use correct cleaning chemicals for designated surfaces, according to OSHA regulations and hotel requirements.

Clean guest rooms as assigned.

Transport cart with cleaning supplies, amenities and linens to assigned guest room and position securely.

Empty trash containers and recycling bins.

Remove all dirty terry and replace with clean per the assigned standard.

Remove soil, dirt, soap build-up and hair from bathroom mirrors, vanity, sink, toilet, shower walls, bathtub, shower curtain and floor.

Replace dirty bed linen and make up bed with clean linen.

Replace laundry bags and slips.

Clean closets and door tracks on check-out rooms, removing dust and debris. Ensure correct amount and placement of hangers, extra blanket/pillow and other amenities.

Dust and polish all furniture, pictures, frames, mirrors, light bulbs and switches, TV and remote, etc.

Realign furniture as needed.

Open all drawers/doors in check-out rooms and remove items left by guest. Dust inside.

Check under bed(s), chairs and sofa for debris and remove if present.

Inspect all conditions in room and bath and report any needed repairs to maintenance.   Report all damage to supervisor.

Remove dust, spots and smears from all doors, drapes, windows, ledges, frames, baseboards, AC unit, corners and telephones if present.

Ensure presence of fire safety, rate cards and DND sign. Inspect condition and replace as needed.

Vacuum throughout entire room and occasionally in other areas.

Update status of rooms as necessary.

Stock supply carts and storage areas as directed.

Ensure security of any assigned guest room keys and turn over any lost and found items from guest rooms to supervisor.

Clean and replenish all room amenities.

Handle guest complaints, ensuring guest satisfaction.

Report any damages or maintenance problems to your supervisor.

Knowledgeable of hotel fire and emergency procedures.

Adhere to Lost and Found policy including key control.

Other essential room cleaning duties as directed by supervisors.

Make up cribs and rollaway beds.

Other duties as assigned by supervisors

Supervisory Responsibilities

This job has no supervisory responsibilities.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

Customer Service – Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.

Communications – Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods.

Cooperation – Establishes and maintains effective relations; exhibits tact and consideration; offers assistance and support to co-workers; works cooperatively in group situations; works actively to resolve conflicts.

Teamwork – Balances team and individual responsibilities; exhibits objectivity and openness to others’ views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone’s efforts to succeed.

Ethics – Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and principles; upholds organizational values.

Personal Appearance – Dresses appropriately for position; keeps self well groomed.

Attendance/Punctuality – Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.

Dependability – Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals.; completes tasks on time or notifies appropriate person with an alternate plan.

Quality – Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.

Quantity – Meets productivity standards; completes work in timely manner; strives to increase productivity; works quickly.

Safety and Security – Observes safety and security procedures; determines appropriate action beyond guidelines; reports potentially unsafe conditions; uses equipment and materials properly.

Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

At least 6 months experience in a similar capacity, preferably brand specific experience.

Knowledge of proper chemical handling.

Language Skills

Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Reasoning Ability

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.  Ability to deal with problems involving several concrete variables in standardized situations.

Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to stand; walk and reach with hands and arms.  The employee is frequently required to stoop, kneel, crouch, or crawl.  The employee is occasionally required to use hands to finger, handle, or feel and climb or balance. The employee must frequently lift and/or move up to 50 pounds.

Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.