Careers

Attention All Job Applicants:

Please disregard any email communications not directly from a @AMLiberty.com email address regarding any open positions posted on Indeed.com and other job posting websites. Please do not send any personal or sensitive information as this is a phishing scam and this person is in no way affiliated with American Liberty Hospitality.

To see all REAL current positions available see the updated jobs listed below.

 

We always have opportunities to join the growing ALH family and our success depends on the team members throughout our company. Thank you for your interest and please email your resume to careers@amliberty.com.

  • ALH Employment Application-

    Employment Application – ALH

    Email Completed Forms to careers@amliberty.com

    Please contact Human Resources at 713-239-0725 for assistance.

    Apply Now

  • Front Desk Supervisor-

    Summary

    Responsible for supervising the activities at the hotel front desk, while providing quality guest service, including but not limited to checking in/out of hotel guests; guest requests, mail/message service, hotel reservations, concierge services, and promotion of in-house activities.

    Essential Duties and Responsibilities include the following. Other duties may be assigned.

    Supervise Front Desk operations during assigned shift to a consistently high standard

    Ensure your shift team has current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events

    Advise your shift team of any special events or VIP Guests in the hotel that day

    Monitor the appearance, standards, and performance of team members with an emphasis on training and team work

    Maximize sales revenues through up-selling and marketing program

    Manage guest requests, inquiries, and complaints promptly and completely

    Maintain the professional appearance of the Front Desk with a focus on hospitality and guest service

    Check-in and check-out hotel guests in a confident, professional, and friendly manner.

    Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.

    Review arrivals noting special requests and blocking rooms as necessary for VIP and group arrivals.

    Ensure proper credit card procedures are followed at all times and adhere to all cashiering procedures including opening and balance out shift banks.

    Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity deliver).

    Provide Concierge service – fluent knowledge of local restaurants, special events, city attractions, and guest amenities.

    Knowledgeable of hotel fire and emergency procedures.

    Maintain complete knowledge of all hotel features/services, hours of operation.

    Knowledge of all room types, numbers, layout, décor, appointments and location; and all room rates, special packages and promotions.

    Knowledge of daily house count and expected arrivals/departures and room availability status for any given day.

    Supervisory Responsibilities

    This job supervises all Front Office Associates and their duties including training new staff, resolving customer challenges, and aiding in all departments.

    Competencies

    To perform the job successfully, an individual should demonstrate the following competencies:

    Job Knowledge – Competent in required job skills and knowledge; exhibits ability to learn and apply new skills; keeps abreast of current developments; requires minimal supervision; displays understanding of how job relates to others; uses resources effectively.

    Use of Technology – Demonstrates required skills; adapts to new technologies; troubleshoots technological problems; uses technology to increase productivity; keeps technical skills up to date.

    Customer Service – Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.

    Communications – Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods.

    Cooperation – Establishes and maintains effective relations; exhibits tact and consideration; offers assistance and support to co-workers; works cooperatively in group situations; works actively to resolve conflicts.

    Oral Communication – Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings.

    Teamwork – Balances team and individual responsibilities; exhibits objectivity and openness to others’ views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone’s efforts to succeed.

    Written Communication – Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; able to read and interpret written information.

    Quality Management – Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness.

    Conflict Resolution – Encourages open communications; confronts difficult situations; maintains objectivity; keeps emotions under control; uses negotiation skills to resolve conflicts.

    Diversity – Demonstrates knowledge of EEO policy; shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes a harassment-free environment; builds a diverse workforce.

    Ethics – Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and principles; upholds organizational values.

    Adaptability – Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.

    Personal Appearance – Dresses appropriately for position; keeps self well groomed.

    Attendance/Punctuality – Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.

    Dependability – Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals.; completes tasks on time or notifies appropriate person with an alternate plan.

    Quality – Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.

    Quantity – Meets productivity standards; completes work in timely manner; strives to increase productivity; works quickly.

    Safety and Security – Observes safety and security procedures; determines appropriate action beyond guidelines; reports potentially unsafe conditions; uses equipment and materials properly.

    Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Education and/or Experience

    Previous supervisory experience

    Previous experience in Front Desk environment in the hotel industry

    Language Skills

    Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

     

     

    Reasoning Ability

    Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.  Ability to deal with problems involving several concrete variables in standardized situations.

    Computer Skills

    To perform this job successfully, an individual should have knowledge of Database software. Computer literacy, Microsoft Office.

    Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    While performing the duties of this Job, the employee is regularly be required to stand and walk and occasionally sit. The employee must occasionally lift pull/push and/or move up to 25 pounds.

    Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    The noise level in the work environment is usually moderate.

    Apply Now

  • Maintenance Helper-Embassy Suites Houston Downtown

    Summary

    Assists in the performance of duties, primarily for general maintenance, preventative maintenance and repairs in hotel guest rooms, meeting space, restaurant and common areas.

    Assists in some repairs on mechanical, electrical, plumbing, kitchen, and laundry areas and equipment.

    Essential Duties and Responsibilities include the following. Other duties may be assigned.

    Responds to hotel guest related concerns with a positive guest centered and hospitable manner.

    Maintain the guest rooms, public space, and back of the hotel areas in good repair by performing various tasks related to a variety of trades including carpentry, plumbing, electrical, air conditioning, painting, wall covering and tiling to ensure an attractive and well-maintained hotel.

    Must possess knowledgeable of basic hand/power tool operation.

    Clean and maintain pool and spa area.

    Perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work with a minimum of supervision.

    Guest room preventative maintenance such as painting, battery replacement, smoke detector checks, and HVAC cleaning

    Repair items brought to attention by hotel guests

    Perform minor building and equipment preventative maintenance tasks

    Maintain the grounds, landscaping, outbuilding and parking areas in a clean, neat, safe, and attractive manner

    Supervisory Responsibilities

    This job has no supervisory responsibilities.

    Competencies

    To perform the job successfully, an individual should demonstrate the following competencies:

    Customer Service – Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.

    Communications – Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods.

    Cooperation – Establishes and maintains effective relations; exhibits tact and consideration; offers assistance and support to co-workers; works cooperatively in group situations; works actively to resolve conflicts.

    Oral Communication – Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings.

    Teamwork – Balances team and individual responsibilities; exhibits objectivity and openness to others’ views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone’s efforts to succeed.

    Quality Management – Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness.

    Ethics – Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and principles; upholds organizational values.

    Adaptability – Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.

    Personal Appearance – Dresses appropriately for position; keeps self well groomed.

    Attendance/Punctuality – Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.

    Dependability – Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals.; completes tasks on time or notifies appropriate person with an alternate plan.

    Quality – Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.

    Quantity – Meets productivity standards; completes work in timely manner; strives to increase productivity; works quickly.

    Safety and Security – Observes safety and security procedures; determines appropriate action beyond guidelines; reports potentially unsafe conditions; uses equipment and materials properly.

    Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

     

    Education and/or Experience

    Experience handling common housekeeping, maintenance and pool chemicals in a safe manner.

    Should have basic understanding of HVAC, electrical, plumbing and carpentry concepts.

    Language Skills

    Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

    Reasoning Ability

    Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.  Ability to deal with problems involving several concrete variables in standardized situations.

    Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    While performing the duties of this job, the employee is occasionally required to stand, walk, sit, use hand to finger, handle or feel objects, tools and/or controls, reach with hands and arms, climb stairs, balance, stoop, kneel, crouch, crawl, talk and hear.  Employee will be occasionally exposed to housekeeping, maintenance and pool chemicals.  The employee must occasionally lift push pull and/or move up to 75 pounds.

    Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    The noise level in the work environment is usually moderate.

    Apply Now

  • Bellman-Embassy Suites Houston Downtown

    Summary

    The function of a Bellman is to work closely with the Front Desk Staff, Valet Staff, Management and other hotel departments in providing guest assistance with luggage, transportation and shuttle needs and miscellaneous needs. Often the first and last person a guest sees while staying at the hotel is the Bellman. The care and attention that goes with this position is crucial to the success of a hotel as they convey a critical message to the guests about the property’s commitment to service.

    Essential Duties and Responsibilities include the following. Other duties may be assigned.

    Maintain a commitment to customer service and guest satisfaction.  Greet guests in a friendly manner and offer assistance with luggage.

    Baggage handling, delivery and storage.

    Communicate with other departments in a friendly and professional manner. Communicate with other shifts regarding issues arising from day to day operations.

    Assist guests in arranging for transportation, either by calling taxis or contacting other transportation services on behalf of the hotel guest.

    Providing local information to the guests including local attractions and restaurants and make recommendations to guests when asked.

    Other duties as required.

    Supervisory Responsibilities

    This job has no supervisory responsibilities.

    Competencies

    To perform the job successfully, an individual should demonstrate the following competencies:

    Customer Service – Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.

    Communications – Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods.

    Cooperation – Establishes and maintains effective relations; exhibits tact and consideration; offers assistance and support to co-workers; works cooperatively in group situations; works actively to resolve conflicts.

    Oral Communication – Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings.

    Teamwork – Balances team and individual responsibilities; exhibits objectivity and openness to others’ views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone’s efforts to succeed.

    Quality Management – Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness.

    Ethics – Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and principles; upholds organizational values.

    Adaptability – Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.

    Personal Appearance – Dresses appropriately for position; keeps self well groomed.

    Attendance/Punctuality – Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.

    Dependability – Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals.; completes tasks on time or notifies appropriate person with an alternate plan.

    Quality – Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.

    Quantity – Meets productivity standards; completes work in timely manner; strives to increase productivity; works quickly.

    Safety and Security – Observes safety and security procedures; determines appropriate action beyond guidelines; reports potentially unsafe conditions; uses equipment and materials properly.

    Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Education and/or Experience

    Experience in a hotel or resort in a same or similar position preferred.

    Language Skills

    Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

    Mathematical Skills

    Ability to add and subtract two-digit numbers and to multiply and divide with 10’s and 100’s.  Ability to perform these operations using units of American money and weight measurement, volume, and distance.

    Reasoning Ability

    Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.  Ability to deal with problems involving several concrete variables in standardized situations.

    Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl; and talk or hear. The employee must frequently lift and/or move up to 50 pounds and occasionally lift and/or move more than 100 pounds.

    Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    The noise level in the work environment is usually moderate.

    Apply Now

  • Housekeeping Supervisor-DoubleTree Galveston Beach

    Summary

    To ensure standards of cleanliness, hygiene and tidiness are maintained throughout the hotel and to manage the housekeeping and laundry department efficiently to maintain standards and control costs.

    Essential Duties and Responsibilities include the following. Other duties may be assigned.

    Ensure standards of cleanliness, hygiene and tidiness in all rooms /corridors /function rooms/public areas are maintained.

    Supervising and inspecting the daily cleaning of assigned rooms, bathrooms, corridor areas and public areas to the highest standards. This includes changing bed linen, replacing towels, cleaning bathrooms thoroughly, vacuuming, mopping and dusting daily.

    Subject to levels of business the housekeeper supervisor will be expected to also service rooms.

    Ensure the upkeep of vacant rooms.

    Replenish brochures and paper goods throughout the bedrooms/hotel.

    Maintain an orderly storeroom and trollies.

    Ensure customer satisfaction is maintained at ALH and brand standards by hotel.

    Ensure guest laundry is collected, charged and returned to the guest in a speedy and accurate fashion.

    Ensure guest property left behind is logged and stored in a secure location for lost property.

    Resolve any guest problems or complaints when possible and ensuring management are kept informed.

    Action any maintenance requests in order to comply with the hotel’s established quality standards and ensure guest satisfaction.

    Set and maintain standards of service commensurate with the brand specifications of the hotel.

    Manage a stock control and ordering system to ensure availability of stock and cost control to maintain costs to a minimum.

    Attend any appropriate off and on the job training courses.

    Wear a clean and suitable uniform and name badge at all times.

    Implement the hotel’s good customer relations policy, including politely addressing guests and colleagues at all times

    Ensure the department is operated within the policies and procedures of American Liberty Hospitality.

    Immediately reporting and documenting to management any observed or known safety hazards, conditions or unsafe practices and procedures.

    Carry out any other duties as may be reasonably required by management.

    Other duties as assigned.

    Supervisory Responsibilities

    This job supervises all housekeeper personnel including housekeepers, laundry attendants and houseman.

    Competencies

    To perform the job successfully, an individual should demonstrate the following competencies:

    Customer Service – Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.

    Communications – Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods.

    Managing Customer Focus – Promotes customer focus; establishes customer service standards; provides training in customer service delivery; monitors customer satisfaction; develops new approaches to meeting customer needs.

    Planning/Organizing – Prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; organizes or schedules other people and their tasks; develops realistic action plans.

    Job Knowledge – Competent in required job skills and knowledge; exhibits ability to learn and apply new skills; keeps abreast of current developments; requires minimal supervision; displays understanding of how job relates to others; uses resources effectively.

    Cooperation – Establishes and maintains effective relations; exhibits tact and consideration; offers assistance and support to co-workers; works cooperatively in group situations; works actively to resolve conflicts.

    Oral Communication – Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings.

    Teamwork – Balances team and individual responsibilities; exhibits objectivity and openness to others’ views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone’s efforts to succeed.

    Team Leadership – Fosters team cooperation; defines team roles and responsibilities; supports group problem solving; ensures progress toward goals; acknowledges team accomplishments.

    Delegation – Delegates work assignments; matches the responsibility to the person; gives authority to work independently; sets expectations and monitors delegated activities; provides recognition for results.

    Managing People – Includes staff in planning, decision-making, facilitating and process improvement; takes responsibility for subordinates’ activities; makes self-available to staff; provides regular performance feedback; develops subordinates’ skills and encourages growth; solicits and applies customer feedback (internal and external); fosters quality focus in others; improves processes, products and services.; continually works to improve supervisory skills.

    Quality Management – Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness.

    Conflict Resolution – Encourages open communications; confronts difficult situations; maintains objectivity; keeps emotions under control; uses negotiation skills to resolve conflicts.

    Cost Consciousness – Works within approved budget; develops and implements cost saving measures; contributes to profits and revenue; conserves organizational resources.

    Diversity – Demonstrates knowledge of EEO policy; shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes a harassment-free environment; builds a diverse workforce.

    Ethics – Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and principles; upholds organizational values.

    Personal Appearance – Dresses appropriately for position; keeps self well groomed.

    Attendance/Punctuality – Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.

    Dependability – Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals.; completes tasks on time or notifies appropriate person with an alternate plan.

    Judgement – Displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in decision-making process; makes timely decisions.

    Quality – Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.

    Quantity – Meets productivity standards; completes work in timely manner; strives to increase productivity; works quickly.

    Safety and Security – Observes safety and security procedures; determines appropriate action beyond guidelines; reports potentially unsafe conditions; uses equipment and materials properly.

    Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Education and/or Experience

    Minimum of 6 months similar or related experience and/or training in a hotel / resort environment; or equivalent combination of education and experience.

    Language Skills

    Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

     

    Bi-lingual or multi-lingual preferred.

    Reasoning Ability

    Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.  Ability to deal with problems involving several concrete variables in standardized situations.

    Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    While performing the duties of this job, the employee is occasionally required to stand for long periods of time, walk, sit, use hand to finger, handle or feel objects, tools and/or controls, reach with hands and arms, climb stairs, balance, stoop, kneel, crouch, crawl, talk and hear.  Employee will have to clean rooms and public spaces as directed.  The employee must occasionally lift and/or move up to 50 pounds.

    Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    The noise level in the work environment is usually moderate.

    Apply Now

  • Bartender-DoubleTree Galveston Beach

    Summary

    Mixes and serves alcoholic and nonalcoholic drinks to patrons of bar by performing the following duties.

    Essential Duties and Responsibilities include the following. Other duties may be assigned.

    Takes orders from customers or Bar Waiter/Waitress.

    Mixes ingredients such as liquor, soda, water, sugar, and bitters to prepare cocktails and other drinks.

    Serves wine and draught or bottled beer.

    Collects money for drinks served.

    Orders or requisitions liquors and supplies.

    Arranges bottles and glasses to make attractive display.

    Slices and pits fruit for garnishing drinks.

    Prepares appetizers such as pickles, cheese, and cold meats.

    Replenishes bar snacks such as chips, pretzels, and nuts.

    Supervisory Responsibilities

    This job has no supervisory responsibilities.

    Competencies

    To perform the job successfully, an individual should demonstrate the following competencies:

    Job Knowledge – Competent in required job skills and knowledge; exhibits ability to learn and apply new skills; keeps abreast of current developments; requires minimal supervision; displays understanding of how job relates to others; uses resources effectively.

    Customer Service – Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.

    Managing Customer Focus – Promotes customer focus; establishes customer service standards; provides training in customer service delivery; monitors customer satisfaction; develops new approaches to meeting customer needs.

    Oral Communication – Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings.

    Teamwork – Balances team and individual responsibilities; exhibits objectivity and openness to others’ views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone’s efforts to succeed.

    Ethics – Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and principles; upholds organizational values.

    Adaptability – Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.

    Personal Appearance – Dresses appropriately for position; keeps self well groomed.

    Attendance/Punctuality – Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.

    Dependability – Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals.; completes tasks on time or notifies appropriate person with an alternate plan.

    Quality – Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.

    Quantity – Meets productivity standards; completes work in timely manner; strives to increase productivity; works quickly.

    Safety and Security – Observes safety and security procedures; determines appropriate action beyond guidelines; reports potentially unsafe conditions; uses equipment and materials properly.

    Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Education and/or Experience

    Less than a high school education; or one to three months related experience and/or training; or equivalent combination of education and experience.

    Language Skills

    Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.  Ability to write routine reports and correspondence.  Ability to speak effectively before groups of customers or employees of organization.

    Mathematical Skills

    Ability to add and subtract two-digit numbers and to multiply and divide with 10’s and 100’s.  Ability to perform these operations using units of American money and weight measurement, volume, and distance.

    Reasoning Ability

    Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.  Ability to deal with problems involving a few concrete variables in standardized situations.

    Computer Skills

    To perform this job successfully, an individual should have knowledge of Inventory software.

    Certificates, Licenses, Registrations

    Current TABC (TX) or RVSP (LA) is required. Current Food Handler’s certificate or ServSafe certification is required.

    Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    While performing the duties of this Job, the employee is regularly required to stand; use hands to finger, handle, or feel and reach with hands and arms.  The employee is frequently required to walk.  The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl and taste or smell. The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds.

    Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    The noise level in the work environment is usually moderate.

    Apply Now

  • Kitchen Manager-DoubleTree Galveston Beach

    Summary

    Works to continually improve guest and employee satisfaction while maximizing the financial performance in all areas of responsibility. Assists in supervising all kitchen areas to ensure a consistent, high quality product is produced.

    Responsible for guiding and developing their kitchen staff including direct reports. Must ensure sanitation and food standards are achieved. Areas of responsibility comprise overseeing all food preparation areas (e.g., banquets, room service, restaurants, bar/lounge and employee cafeteria) and all support areas.

    Essential Duties and Responsibilities include the following. Other duties may be assigned.

    Responsible for the successful operation of the kitchen and must ensure that the kitchen is continually balanced, while focusing on providing exceptional food presentation and quality that is prepared properly with the freshest ingredients.

    Supervision of line cooks, prep cooks and other service staff.  The manager will create the scheduling for the week and train all new employees.

    Maintains discipline among the staff.  Ensure that everyone follows proper safety protocols and food handling techniques, including keeping an eye on food waste.

    The Kitchen Manager reports directly to the General Manager and Assistant General Manager regarding staff concerns.

    The manager often expedites the meals, calls out orders to the cooks on the line, and puts the final touches on the plate and sends it out to the wait staff.

    Position requires attention to detail and quality control in the manner of consistent portion sizes, perfectly cooked food and presentation.

    Demonstrate a commitment to guest service by responding to guest needs and concerns; be committed to making every guest satisfied.

    Empower kitchen team to deliver guest service by encouraging and rewarding responsive guest assistance.  Assure that kitchen team knows all components and features of the company’s guest service guarantee. Ensure kitchen standards and services contribute to the delivery of consist guest service.

    Maintain a positive, cooperative work environment between kitchen team and management.  Act as Manager-on-Duty as needed; administer employee evaluations and raises annually.

    Maintain inventory of supplies and ensure the team follows proper inventory and cost control procedures. Responsible for ordering and proper labeling of all kitchen supplies

    Understand and help monitor basic safety and security procedures of the kitchen. Recognize and correct potential safety hazards.  Recognize and correct potential security concerns

    Any other tasks assigned by General Manager

    Supervisory Responsibilities

    This job supervises all kitchen personnel.

    Competencies

    To perform the job successfully, an individual should demonstrate the following competencies:

    Analytical – Synthesizes complex or diverse information; collects and researches data; uses intuition and experience to complement data; designs work flows and procedures.

    Continuous Learning – Assesses own strengths and weaknesses; seeks feedback to improve performance; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others.

    Job Knowledge – Competent in required job skills and knowledge; exhibits ability to learn and apply new skills; keeps abreast of current developments; requires minimal supervision; displays understanding of how job relates to others; uses resources effectively.

    Use of Technology – Demonstrates required skills; adapts to new technologies; troubleshoots technological problems; uses technology to increase productivity; keeps technical skills up to date.

    Problem Solving – Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.

    Customer Service – Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.

    Communications – Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods.

    Cooperation – Establishes and maintains effective relations; exhibits tact and consideration; offers assistance and support to co-workers; works cooperatively in group situations; works actively to resolve conflicts.

    Managing Customer Focus – Promotes customer focus; establishes customer service standards; provides training in customer service delivery; monitors customer satisfaction; develops new approaches to meeting customer needs.

    Oral Communication – Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings.

    Teamwork – Balances team and individual responsibilities; exhibits objectivity and openness to others’ views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone’s efforts to succeed.

    Written Communication – Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; able to read and interpret written information.

    Change Management – Develops workable implementation plans; communicates changes effectively; builds commitment and overcomes resistance; prepares and supports those affected by change; monitors transition and evaluates results.

    Performance Coaching – Defines responsibilities and expectations; sets goals and objectives; gives performance feedback; motivates for increased results; recognizes contributions; encourages training and development.

    Team Leadership – Fosters team cooperation; defines team roles and responsibilities; supports group problem solving; ensures progress toward goals; acknowledges team accomplishments.

    Delegation – Delegates work assignments; matches the responsibility to the person; gives authority to work independently; sets expectations and monitors delegated activities; provides recognition for results.

    Leadership – Exhibits confidence in self and others; inspires and motivates others to perform well; effectively influences actions and opinions of others; accepts feedback from others; gives appropriate recognition to others.

    Managing People – Includes staff in planning, decision-making, facilitating and process improvement; takes responsibility for subordinates’ activities; makes self-available to staff; provides regular performance feedback; develops subordinates’ skills and encourages growth; solicits and applies customer feedback (internal and external); fosters quality focus in others; improves processes, products and services.; continually works to improve supervisory skills.

    Quality Management – Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness.

    Conflict Resolution – Encourages open communications; confronts difficult situations; maintains objectivity; keeps emotions under control; uses negotiation skills to resolve conflicts.

    Cost Consciousness – Works within approved budget; develops and implements cost saving measures; contributes to profits and revenue; conserves organizational resources.

    Diversity – Demonstrates knowledge of EEO policy; shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes a harassment-free environment; builds a diverse workforce.

    Ethics – Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and principles; upholds organizational values.

    Organizational Support – Follows policies and procedures; completes administrative tasks correctly and on time; supports organization’s goals and values; benefits organization through outside activities; supports affirmative action and respects diversity.

    Adaptability – Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.

    Personal Appearance – Dresses appropriately for position; keeps self well groomed.

    Attendance/Punctuality – Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.

    Dependability – Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals.; completes tasks on time or notifies appropriate person with an alternate plan.

    Planning/Organizing – Prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; organizes or schedules other people and their tasks; develops realistic action plans.

    Quality – Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.

    Quantity – Meets productivity standards; completes work in timely manner; strives to increase productivity; works quickly.

    Safety and Security – Observes safety and security procedures; determines appropriate action beyond guidelines; reports potentially unsafe conditions; uses equipment and materials properly.

    Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Education and/or Experience

    Five years related experience managing both kitchen staff and front of the house staff

    Strong organizational and analytical skills, attention to details, and strong communication skills

     

    Experience with hotel systems such as MICROS is preferred

     

    Language Skills

    Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

     

    Reasoning Ability

    Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.  Ability to deal with problems involving several concrete variables in standardized situations.

    Computer Skills

    To perform this job successfully, an individual should have working knowledge of various computer software programs (MS Office, restaurant management software, POS)

    Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

     

    While performing the duties of this Job, the employee is regularly be required to stand and walk and occasionally sit. The employee must occasionally lift pull/push and/or move up to 30 pounds.

    Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    The noise level in the work environment is usually moderate.

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  • Cocktail Server-DoubleTree Galveston Beach

    Summary

    Provide friendly, responsive service to create an exceptional beverage/dining experience for all of our guests. Each server’s primary objective is to show our guests such a marvelous time; they will want to return again and again.

    Essential Duties and Responsibilities include the following. Other duties may be assigned.

    Welcome and greet guests. Make all our guests feel comfortable and let them know you’re there to personally take care of them.

    Make recommendations you genuinely feel your guests will enjoy.

    Serve alcoholic/non-alcoholic beverages in accordance with federal, state, local and company regulations

    Take beverage (and/or food) orders from guests, enter orders in our point-of-sale system which relays orders to the bar and kitchen.

    Knowledge of which garnishes go in each drink.

    Deliver beverages, (food), from the bar to guests in a timely matter.

    Perform side work as required by assignment; maintain clean service areas.

    Respond promptly and courteously to any requests.

    Prepare final bill, present check to guest, accept payment, process credit card charges or make change (if applicable).

    Ensure serving station is well-stocked at all times

    Other duties as assigned by management

    Supervisory Responsibilities

    This job has no supervisory responsibilities.

    Competencies

    To perform the job successfully, an individual should demonstrate the following competencies:

    Customer Service – Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.

    Communications – Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods.

    Job Knowledge – Competent in required job skills and knowledge; exhibits ability to learn and apply new skills; keeps abreast of current developments; requires minimal supervision; displays understanding of how job relates to others; uses resources effectively.

    Cooperation – Establishes and maintains effective relations; exhibits tact and consideration; offers assistance and support to co-workers; works cooperatively in group situations; works actively to resolve conflicts.

    Oral Communication – Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings.

    Teamwork – Balances team and individual responsibilities; exhibits objectivity and openness to others’ views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone’s efforts to succeed.

    Quality Management – Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness.

    Ethics – Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and principles; upholds organizational values.

    Personal Appearance – Dresses appropriately for position; keeps self well groomed.

    Attendance/Punctuality – Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.

    Dependability – Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals.; completes tasks on time or notifies appropriate person with an alternate plan.

    Quality – Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.

    Quantity – Meets productivity standards; completes work in timely manner; strives to increase productivity; works quickly.

    Safety and Security – Observes safety and security procedures; determines appropriate action beyond guidelines; reports potentially unsafe conditions; uses equipment and materials properly.

    Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Education and/or Experience

    High School diploma or equivalent and/or experience in a hotel or a related field required.

    Must be legal age to serve alcoholic beverages, according to local laws.

    Language Skills

    Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

    Reasoning Ability

    Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.  Ability to deal with problems involving several concrete variables in standardized situations.

    Certificates, Licenses, Registrations

    Current TABC (TX) or RVSP (LA) is required. Current Food Handler’s certificate or ServSafe certification is required

    Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    While performing the duties of this job, the employee is occasionally required to stand, walk, sit, use hand to finger, handle or feel objects, tools and/or controls, reach with hands and arms, climb stairs, balance, stoop, kneel, crouch, crawl, talk and hear.  Employee will have to move, set up and tear down restaurant equipment including but not limited to chairs, tables, linens, service ware etc.  The employee must occasionally lift and/or move up to 50 pounds.

    Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    The noise level in the work environment is usually moderate.

    Apply Now

  • Public Area Attendant-DoubleTree Galveston Beach

    Summary

    Responsible for ensuring the cleanliness and appearance of all public areas, and to deliver an excellent guest experience while managing customer issues.

    Essential Duties and Responsibilities include the following. Other duties may be assigned.

    Clean all public areas to the standards required

    Duties including, but not limited to, dusting and polishing furniture and fixtures, vacuuming, mopping, sweeping, shampooing carpets, washing windows, cleaning/waxing floors, and the removal and disposal of trash.

    Manage customer service issues quickly and effectively, and answer any guest inquiries, politely and efficiently.

    Undertake regular deep cleaning tasks; e.g. monthly deep cleaning and carpet shampooing

    Report maintenance issues to Maintenance/Engineering Department

    Check public areas and toilets taking remedial action where necessary

    Comply with hotel security, fire regulations and all health and safety legislation

    Carry out any other reasonable task set by the hotel’s management

    Report any damaged or missing items to the Public Area Supervisor

    Maintain equipment and work areas, including key security

    Other duties as assigned by supervisors

    Supervisory Responsibilities

    This job has no supervisory responsibilities.

    Competencies

    To perform the job successfully, an individual should demonstrate the following competencies:

    Customer Service – Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.

    Communications – Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods.

    Cooperation – Establishes and maintains effective relations; exhibits tact and consideration; offers assistance and support to co-workers; works cooperatively in group situations; works actively to resolve conflicts.

    Teamwork – Balances team and individual responsibilities; exhibits objectivity and openness to others’ views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone’s efforts to succeed.

    Ethics – Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and principles; upholds organizational values.

    Personal Appearance – Dresses appropriately for position; keeps self well groomed.

    Attendance/Punctuality – Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.

    Dependability – Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals.; completes tasks on time or notifies appropriate person with an alternate plan.

    Quality – Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.

    Quantity – Meets productivity standards; completes work in timely manner; strives to increase productivity; works quickly.

    Safety and Security – Observes safety and security procedures; determines appropriate action beyond guidelines; reports potentially unsafe conditions; uses equipment and materials properly.

    Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Education and/or Experience

    At least 6 months experience in a similar capacity, preferably hotel experience.

    Knowledge of proper chemical handling.

    Language Skills

    Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

     

    Reasoning Ability

    Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.  Ability to deal with problems involving several concrete variables in standardized situations.

    Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    While performing the duties of this Job, the employee is regularly required to stand; walk and reach with hands and arms.  The employee is frequently required to stoop, kneel, crouch, or crawl.  The employee is occasionally required to use hands to finger, handle, or feel and climb or balance. The employee must frequently lift and/or move up to 50 pounds.

    Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    The noise level in the work environment is usually moderate.

    Apply Now

  • Laundry Attendant-DoubleTree Galveston Beach

    Summary

    Responsible for all aspects of the hotel’s laundry including collection, cleaning, folding and restocking.  May also be required to handle other housekeeping duties.

    Essential Duties and Responsibilities include the following. Other duties may be assigned.

    Alert management and Maintenance personnel of problems and issues concerning the upkeep of the hotel

    Assist House Attendants and Room Attendants when necessary

    Clean and maintain all laundry room equipment and linens

    Ensure efficient and proper operation of laundry equipment

    Greet each guest politely

    Handle and store all cleaning agents according to set regulations

    Identify and report any linens found not belonging to hotel

    Keep laundry area organized and clean

    Supply an adequate amount of linens for Room Attendants to properly complete all duties

    Train and assist new employees with techniques and procedures

    Work with fellow employees and management to achieve the standards set by the hotel brand

    All other duties as assigned

    Supervisory Responsibilities

    This job has no supervisory responsibilities.

    Competencies

    To perform the job successfully, an individual should demonstrate the following competencies:

    Job Knowledge – Competent in required job skills and knowledge; exhibits ability to learn and apply new skills; keeps abreast of current developments; requires minimal supervision; displays understanding of how job relates to others; uses resources effectively.

    Ethics – Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and principles; upholds organizational values.

    Attendance/Punctuality – Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.

    Dependability – Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals.; completes tasks on time or notifies appropriate person with an alternate plan.

    Quality – Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.

    Quantity – Meets productivity standards; completes work in timely manner; strives to increase productivity; works quickly.

    Safety and Security – Observes safety and security procedures; determines appropriate action beyond guidelines; reports potentially unsafe conditions; uses equipment and materials properly.

    Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Education and/or Experience

    At least 6 months experience in a similar capacity, preferably brand specific experience.

    Knowledge of proper chemical handling.

    Language Skills

    Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.  Ability to write routine reports and correspondence.  Ability to speak effectively before groups of customers or employees of organization.

    Reasoning Ability

    Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.  Ability to deal with problems involving a few concrete variables in standardized situations.

    Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    While performing the duties of this Job, the employee is frequently required to stand; walk; use hands to finger, reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; The employee must frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 75 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

    Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    While performing the duties of this Job, the employee is regularly exposed to wet or humid environments. The employee is frequently exposed to moving mechanical parts; toxic or caustic chemicals. The employee is occasionally exposed to fumes or airborne particles.

     

    The noise level in the work environment is usually moderate.

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  • Bellman-DoubleTree Galveston Beach

    Summary

    The function of a Bellman is to work closely with the Front Desk Staff, Valet Staff, Management and other hotel departments in providing guest assistance with luggage, transportation and shuttle needs and miscellaneous needs. Often the first and last person a guest sees while staying at the hotel is the Bellman. The care and attention that goes with this position is crucial to the success of a hotel as they convey a critical message to the guests about the property’s commitment to service.

    Essential Duties and Responsibilities include the following. Other duties may be assigned.

    Maintain a commitment to customer service and guest satisfaction.  Greet guests in a friendly manner and offer assistance with luggage.

    Baggage handling, delivery and storage.

    Communicate with other departments in a friendly and professional manner. Communicate with other shifts regarding issues arising from day to day operations.

    Assist guests in arranging for transportation, either by calling taxis or contacting other transportation services on behalf of the hotel guest.

    Providing local information to the guests including local attractions and restaurants and make recommendations to guests when asked.

    Other duties as required.

    Supervisory Responsibilities

    This job has no supervisory responsibilities.

    Competencies

    To perform the job successfully, an individual should demonstrate the following competencies:

    Customer Service – Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.

    Communications – Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods.

    Cooperation – Establishes and maintains effective relations; exhibits tact and consideration; offers assistance and support to co-workers; works cooperatively in group situations; works actively to resolve conflicts.

    Oral Communication – Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings.

    Teamwork – Balances team and individual responsibilities; exhibits objectivity and openness to others’ views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone’s efforts to succeed.

    Quality Management – Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness.

    Ethics – Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and principles; upholds organizational values.

    Adaptability – Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.

    Personal Appearance – Dresses appropriately for position; keeps self well groomed.

    Attendance/Punctuality – Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.

    Dependability – Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals.; completes tasks on time or notifies appropriate person with an alternate plan.

    Quality – Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.

    Quantity – Meets productivity standards; completes work in timely manner; strives to increase productivity; works quickly.

    Safety and Security – Observes safety and security procedures; determines appropriate action beyond guidelines; reports potentially unsafe conditions; uses equipment and materials properly.

    Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Education and/or Experience

    Experience in a hotel or resort in a same or similar position preferred.

    Language Skills

    Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

    Mathematical Skills

    Ability to add and subtract two-digit numbers and to multiply and divide with 10’s and 100’s.  Ability to perform these operations using units of American money and weight measurement, volume, and distance.

    Reasoning Ability

    Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.  Ability to deal with problems involving several concrete variables in standardized situations.

    Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl; and talk or hear. The employee must frequently lift and/or move up to 50 pounds and occasionally lift and/or move more than 100 pounds.

    Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    The noise level in the work environment is usually moderate.

    Apply Now

  • Chief Financial Officer-American Liberty Hospitality Corporate Office

    Job Title: Chief Financial Officer

    Department: Accounting/Finance

    Supervisor: CEO/Executive Board of Owners

    Summary

    The Chief Financial Officer oversees accounting, finance, investor relations and assist the management team with driving recent and future business growth. Limited, select and full-service hotels and developments and commercial real estate.

    As a key member of the Executive Management team, the CFO will report to the CEO and other Executive Board Owners and assume a strategic role in the overall management of the company along with a small group of executives. The CFO will have primary day-to-day responsibility for planning, implementing, managing and controlling all financial-related activities of the company and coordinating best practices and financial management with finance and accounting teams at the corporate level and various portfolio projects. This will include direct and indirect responsibility for accounting, finance, budget and cash flow forecasting, capital markets and debt financing optimization, strategic planning, procurement and management of all insurance coverages, tax structuring and analysis, development and project management job costing, coordination with legal team, risk management, property management, deal analysis and negotiations, investor relationships, partnership compliance, private equity and institutional financing.

    Essential Duties and Responsibilities include the following. Other duties may be assigned.

    Provides leadership in the planning and monitoring of short and long-term strategic financial objectives.

    Active engagement with Executive Team on optimizing tax and financial structuring of new transactions as well as existing asset or portfolio companies.

    Provide timely and accurate preparation and analysis of budgets, financial trends and forecasts.

    Develop, implement, and maintain a comprehensive job cost and cash flow management systems for all projects.

    Direct and oversee all aspects of the Finance & Accounting functions of the organization.

    Evaluates and advises on the impact of long range planning, introduction of new programs/ strategies and regulatory action.

    Establish and maintain strong relationships with senior executives so as to identify their needs and seek full range of business solutions including use of real time business intelligence and key performance indicator tools.

    Provide executive management with advice on the financial and family related implications of business activities, including the eventual transition of the business to second generation family members, as needed

    Monitor capital markets, financing, accounting and other industry trends to help assist firm-wide decision making and strategic initiatives for assets (recapitalizations, refinancing, asset sales, etc.).

    Manage processes for financial forecasting, budgets and consolidation and reporting to the Company and third parties as needed

    Manage all aspects of commercial debt portfolio, including compliance, reporting and debt term optimization.

    Manage loans, lender relationships, refinancing and debt maintenance.

    Ensure that effective internal controls are in place and ensure compliance with GAAP and applicable federal, state and local regulatory laws and rules for financial and tax reporting.

    Understand all company liabilities, contingencies, leases, contracts and insurance needs

    Strategize, analyze options and procure all insurance coverages for all entities

    Work with other Corporate Executives to manage broker relationships for all insurance coverages

    Ensure and coordinate the timely reporting of tax information for the company and investors

    Oversee acquisitions and dispositions of properties

    Supervisory Responsibilities

    This position supervises all accounting and finance employees in the corporate office.

    Competencies

    To perform the job successfully, an individual should demonstrate the following competencies:

    Analytical – Synthesizes complex or diverse information; collects and researches data; uses intuition and experience to complement data; designs work flows and procedures.

    Continuous Learning – Assesses own strengths and weaknesses; seeks feedback to improve performance; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others.

    Job Knowledge – Competent in required job skills and knowledge; exhibits ability to learn and apply new skills; keeps abreast of current developments; requires minimal supervision; displays understanding of how job relates to others; uses resources effectively.

    Use of Technology – Demonstrates required skills; adapts to new technologies; troubleshoots technological problems; uses technology to increase productivity; keeps technical skills up to date.

    Problem Solving – Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.

    Project Management – Develops project plans; coordinates projects; communicates changes and progress; completes projects on time and budget; manages project team activities.

    Communications – Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods.

    Cooperation – Establishes and maintains effective relations; exhibits tact and consideration; offers assistance and support to co-workers; works cooperatively in group situations; works actively to resolve conflicts.

    Oral Communication – Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings.

    Teamwork – Balances team and individual responsibilities; exhibits objectivity and openness to others’ views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone’s efforts to succeed.

    Written Communication – Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; able to read and interpret written information.

    Change Management – Develops workable implementation plans; communicates changes effectively; builds commitment and overcomes resistance; prepares and supports those affected by change; monitors transition and evaluates results.

    Performance Coaching – Defines responsibilities and expectations; sets goals and objectives; gives performance feedback; motivates for increased results; recognizes contributions; encourages training and development.

    Team Leadership – Fosters team cooperation; defines team roles and responsibilities; supports group problem solving; ensures progress toward goals; acknowledges team accomplishments.

    Delegation – Delegates work assignments; matches the responsibility to the person; gives authority to work independently; sets expectations and monitors delegated activities; provides recognition for results.

    Leadership – Exhibits confidence in self and others; inspires and motivates others to perform well; effectively influences actions and opinions of others; accepts feedback from others; gives appropriate recognition to others.

    Managing People – Includes staff in planning, decision-making, facilitating and process improvement; takes responsibility for subordinates’ activities; makes self available to staff; provides regular performance feedback; develops subordinates’ skills and encourages growth; solicits and applies customer feedback (internal and external); fosters quality focus in others; improves processes, products and services.; continually works to improve supervisory skills.

    Quality Management – Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness.

    Visionary Leadership – Displays passion and optimism; inspires respect and trust; mobilizes others to fulfill the vision; provides vision and inspiration to peers and subordinates.

    Business Acumen – Understands business implications of decisions; displays orientation to profitability; demonstrates knowledge of market and competition; aligns work with strategic goals.

    Conflict Resolution – Encourages open communications; confronts difficult situations; maintains objectivity; keeps emotions under control; uses negotiation skills to resolve conflicts.

    Impact & Influence – Pursues and wins support for ideas; displays ability to influence key decision-makers; achieves win-win outcomes; uses authority appropriately to accomplish goals; addresses divergent opinions.

    Recruitment & Staffing – Utilizes recruitment sources; exhibits sound interviewing skills; presents positive, realistic view of the organization; analyzes and forecasts staffing needs; makes quality hiring decisions.

    Cost Consciousness – Works within approved budget; develops and implements cost saving measures; contributes to profits and revenue ; conserves organizational resources.

    Diversity – Demonstrates knowledge of EEO policy; shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes a harassment-free environment; builds a diverse workforce.

    Ethics – Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and principles; upholds organizational values.

    Organizational Support – Follows policies and procedures; completes administrative tasks correctly and on time; supports organization’s goals and values; benefits organization through outside activities; supports affirmative action and respects diversity.

    Strategic Thinking – Develops strategies to achieve organizational goals; understands organization’s strengths & weaknesses; analyzes market and competition; identifies external threats and opportunities; adapts strategy to changing conditions.

    Adaptability – Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.

    Achievement Focus – Sets and achieves challenging goals; demonstrates persistence and overcomes obstacles; measures self against standard of excellence; recognizes and acts on opportunities; takes calculated risks to accomplish goals.

    Personal Appearance – Dresses appropriately for position; keeps self well groomed.

    Attendance/Punctuality – Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.

    Dependability – Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals.; completes tasks on time or notifies appropriate person with an alternate plan.

    Initiative – Volunteers readily; undertakes self-development activities; seeks increased responsibilities; takes independent actions and calculated risks; looks for and takes advantage of opportunities; asks for and offers help when needed.

    Innovation – Displays original thinking and creativity; meets challenges with resourcefulness; generates suggestions for improving work; develops innovative approaches and ideas; presents ideas and information in a manner that gets others’ attention.

    Judgement – Displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in decision-making process; makes timely decisions.

    Planning/Organizing – Prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; organizes or schedules other people and their tasks; develops realistic action plans.

    Quality – Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.

    Quantity – Meets productivity standards; completes work in timely manner; strives to increase productivity; works quickly.

    Safety and Security – Observes safety and security procedures; determines appropriate action beyond guidelines; reports potentially unsafe conditions; uses equipment and materials properly.

    Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Education and/or Experience

    Bachelor’s degree from four-year college or university preferred; CPA preferred but not required.

     

    10+ years in progressively responsible financial leadership roles in hospitality real estate development, property management, and finance and accounting.

    Language Skills

    Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

    Reasoning Ability

    Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.  Ability to deal with problems involving several concrete variables in standardized situations.

    Computer Skills

    To perform this job successfully, an individual should have knowledge of Database software. Computer literacy, Microsoft Office.

    Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    While performing the duties of this Job, the employee is occasionally required to stand; walk and sit. The employee must occasionally lift and/or move up to 25 pounds.

    Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    The noise level in the work environment is usually moderate.

    Apply Now

  • Multi Property Accounts Payable Clerk-American Liberty Hospitality Corporate Office

    Summary

    Will work with multiple hotels on various Hotel Accounting matters including A/P, General Ledger, month end procedures, A/R, Payroll, Taxes, Reconciliations, and any other matters as dictated by direct and indirect supervisors.

    Essential Duties and Responsibilities include the following. Other duties may be assigned.

    Review daily revenues from hotels and upload into G/L

    Supervise the proper coding of invoices from properties as completed by Hotels.

    Review A/P batches prepared by hotels and upload into G/L

    Produce A/P checks for assigned entities

    Perform other duties as assigned by supervisor

    Supervisory Responsibilities

    This position does not have supervisory duties.

    Competencies

    To perform the job successfully, an individual should demonstrate the following competencies:

    Planning/Organizing – Prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; organizes or schedules other people and their tasks; develops realistic action plans.

    Communications – Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods.

    Cooperation – Establishes and maintains effective relations; exhibits tact and consideration; offers assistance and support to co-workers; works cooperatively in group situations; works actively to resolve conflicts.

    Oral Communication – Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings.

    Teamwork – Balances team and individual responsibilities; exhibits objectivity and openness to others’ views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone’s efforts to succeed.

    Written Communication – Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; able to read and interpret written information.

    Ethics – Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and principles; upholds organizational values.

    Organizational Support – Follows policies and procedures; completes administrative tasks correctly and on time.

    Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Must deal with multiple hotel accounting matters daily

    Must be able to manage multiple tasks

    Must be task oriented

    Must be able to work independently

    Must be able to work with hotel General Managers on various accounting matters

    Must be able to work with and communicate to Senior Officers at the corporate level and property level management in a professional manner

    Experience with Aptech hotel accounting system preferred

    Proficiency working with Microsoft Office suite products

     

    Education and/or Experience

    Bachelor’s degree from four-year college or university; two years accounting related experience and/or training in a hotel / resort environment preferred.

    Language Skills

    Ability to effectively communicate in all scenarios with subordinates, other managers, clients, customers, and the general public.

    Reasoning Ability

    Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.  Ability to deal with problems involving several concrete variables in standardized situations.

    Computer Skills

    To perform this job successfully, an individual should have knowledge of Database software. Computer literacy, Microsoft Office.

     

    Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is occasionally required to stand; walk and sit. The employee must occasionally push pull lift and/or move up to 30 pounds.

    Apply Now

  • Sales Manager-Embassy Suites Houston Downtown

    Job Title: Sales Manager

    Department: Sales

    Supervisor: Director of Sales

    Summary

    Plans and administers sales policies and programs to foster and promote hotel patronage by performing the following duties personally or through subordinate supervisors.

    Essential Duties and Responsibilities include the following. Other duties may be assigned.

    Cultivate client partnerships and ensure that all details are communicated and executed for a successful and enjoyable experience for all involved.

    Review sales contracts as well as other key details such as room blocks, cut-off date, special concessions and attrition clauses and validate with clients.

    Recommend enhancements and or upgrades to maximize revenue.

    Engage in site visits and/or other client meetings.

    Participate in weekly sales meetings and any other required meetings relevant to role.

    Prepare proposals and/or contracts to advise prospective guests primarily of the hotel meeting space and rate availability. Calculate and quote prices within guidelines for the same.

    Continually monitor actions of competitive hotels (product quality improvements, supply changes, pricing strategies, service offerings, etc.).

    Develop and maintain rapport with hotel community and key community contacts to ensure a visible presence in the industry.

    Possess strong ability to influence and / or persuade buying decisions and to close sales.

    Ability to conduct proper research on group rates, food and beverage minimums as well as room rental.

    Supervisory Responsibilities

    This job has no supervisory responsibilities.

     

    Competencies

    To perform the job successfully, an individual should demonstrate the following competencies:

    Continuous Learning – Assesses own strengths and weaknesses; seeks feedback to improve performance; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others.

    Job Knowledge – Competent in required job skills and knowledge; exhibits ability to learn and apply new skills; keeps abreast of current developments; requires minimal supervision; displays understanding of how job relates to others; uses resources effectively.

    Use of Technology – Demonstrates required skills; adapts to new technologies; troubleshoots technological problems; uses technology to increase productivity; keeps technical skills up to date.

    Problem Solving – Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.

    Customer Service – Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.

    Communications – Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods.

    Managing Customer Focus – Promotes customer focus; establishes customer service standards; provides training in customer service delivery; monitors customer satisfaction; develops new approaches to meeting customer needs.

    Oral Communication – Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings.

    Teamwork – Balances team and individual responsibilities; exhibits objectivity and openness to others’ views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone’s efforts to succeed.

    Written Communication – Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; able to read and interpret written information.

    Quality Management – Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness.

    Business Acumen – Understands business implications of decisions; displays orientation to profitability; demonstrates knowledge of market and competition; aligns work with strategic goals.

    Cost Consciousness – Works within approved budget; develops and implements cost saving measures; contributes to profits and revenue; conserves organizational resources.

    Diversity – Demonstrates knowledge of EEO policy; shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes a harassment-free environment; builds a diverse workforce.

    Ethics – Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and principles; upholds organizational values.

    Organizational Support – Follows policies and procedures; completes administrative tasks correctly and on time; supports organization’s goals and values; benefits organization through outside activities; supports affirmative action and respects diversity.

    Strategic Thinking – Develops strategies to achieve organizational goals; understands organization’s strengths & weaknesses; analyzes market and competition; identifies external threats and opportunities; adapts strategy to changing conditions.

    Sales Skills – Achieves sales goals; overcomes objections with persuasion and persistence; initiates new contacts; maintains customer satisfaction; maintains records and promptly submits information.

    Personal Appearance – Dresses appropriately for position; keeps self well groomed.

    Consultative Selling – Qualifies potential customers; builds rapport and establishes trust; asks questions to discover client business needs; applies product and market knowledge effectively; presents solutions that meet customer objectives; manages and documents sales process.

    Adaptability – Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.

    Attendance/Punctuality – Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.

    Dependability – Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals.; completes tasks on time or notifies appropriate person with an alternate plan.

    Initiative – Volunteers readily; undertakes self-development activities; seeks increased responsibilities; takes independent actions and calculated risks; looks for and takes advantage of opportunities; asks for and offers help when needed.

    Judgement – Displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in decision-making process; makes timely decisions.

    Planning/Organizing – Prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; organizes or schedules other people and their tasks; develops realistic action plans.

    Quality – Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.

    Safety and Security – Observes safety and security procedures; determines appropriate action beyond guidelines; reports potentially unsafe conditions; uses equipment and materials properly.

    Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Education and/or Experience

    Associate’s degree or equivalent from two-year college or technical school; or six months to one-year related experience and/or training; or equivalent combination of education and experience.

    Language Skills

    Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

    Mathematical Skills

    Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

    Reasoning Ability

    Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

    Computer Skills

    To perform this job successfully, an individual should have knowledge of Database software. Computer literacy, Microsoft Office.

     

    Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    While performing the duties of this Job, the employee is occasionally required to stand; walk and sit. The employee must occasionally lift and/or move up to 25 pounds.

     

    Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    While performing the duties of this Job, the employee is occasionally exposed to outside weather conditions. The noise level in the work environment is usually moderate.

    Apply Now

  • Chief Engineer-Holiday Inn Express Galveston Beach

    Summary

    This position supervises the maintenance operations and physical condition of the hotel to ensure the highest standards of guest satisfaction within the allotted budget.

    Essential Duties and Responsibilities include the following. Other duties may be assigned.

    Supervises, develops and maintains an ongoing maintenance operation for hotel, including refrigeration, heating, plumbing, water treatment, preventive maintenance, hotel rooms, air/heating units, ice machines, swimming pools, lighting, kitchen equipment, emergency generators, water softeners, switch rooms, roof exhausts, electrical substations, etc.

    On an ongoing and regular basis, inspects and evaluates physical condition of entire hotel asset, including all guestrooms, public areas, pool area; completes and retains inspection reports on a regular and timely basis, using then-current Company inspection forms.

    Works closely with other departments including Front Office and Housekeeping Departments on maintenance and repairs issues and Corporate Project Manager to ensure high level of customer satisfaction.

    Orders material and completes work assignments on time as assigned.

    Performs work within departmental expense plans.  Assists General Manager in capital projects when required.  Assists in creation of budget for the maintenance department and the hotel as a whole as, directed by the GM and regional/corporate staff.

    Maintains hotel by performing painting, plumbing, electrical wiring, and other related maintenance and preventative maintenance activities.

    Replaces/cleans air conditioner filters.

    Notifies management concerning need for major repairs or life safety issues and additions and repairs to all equipment property wide.

    May tend furnace, air conditioner and boiler to provide heat, cool air and hot water for guests.

    Communicates and interprets specifications, job orders and company policies to maintenance employees.

    Oversees compliance with OSHA standards regarding proper usage, dilution of products, equipment safety and usage as well as blood-borne pathogen precautions and procedures.

    Establishes or adjusts work procedures to meet production schedules, recommends measures to improve production.

    Analyzes and resolves work problems or assists employees in resolving work problems.

    Supervises and motivates maintenance staff including hiring, firing, coaching, counseling, evaluating and training activities.

    Communicates verbally and in writing with all levels of employees.

    Attends periodic meetings with General Manager and/or department heads, conducts and/or participates in safety meetings at designated intervals with hotel staff.

    Submits to management recommendations for painting, repairs, furnishings, relocation of equipment, and reallocation of space.

    Understands government regulations affecting hotel’s operations, ensuring hotel is operated in compliance with all applicable laws, ordinances, regulations, and requirements of any federal, state or municipal authority.

    Participates in the Manager on Duty program, following MOD guidelines and Risk Management/Workman’s Compensation procedures when responding to incidents.

    Watches for suspicious activity; may patrol public rooms, investigate disturbances, and warn troublemakers; reports any problems to local law enforcement, Hotel Security, or General Manager, as applicable.

    As required of all hotel associates, assists any customer or potential customer in a prompt, courteous, friendly, and helpful manner at all times.

    Other duties and responsibilities as assigned.

    Supervisory Responsibilities

    This job supervises all maintenance personnel.

    Competencies

    To perform the job successfully, an individual should demonstrate the following competencies:

    Analytical – Synthesizes complex or diverse information; collects and researches data; uses intuition and experience to complement data; designs work flows and procedures.

    Job Knowledge – Competent in required job skills and knowledge; exhibits ability to learn and apply new skills; keeps abreast of current developments; requires minimal supervision; displays understanding of how job relates to others; uses resources effectively.

    Use of Technology – Demonstrates required skills; adapts to new technologies; troubleshoots technological problems; uses technology to increase productivity; keeps technical skills up to date.

    Design – Generates creative solutions; translates concepts and information into images; uses feedback to modify designs; applies design principles; demonstrates attention to detail.

    Problem Solving – Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.

    Project Management – Develops project plans; coordinates projects; communicates changes and progress; completes projects on time and budget; manages project team activities.

    Customer Service – Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service ; responds to requests for service and assistance; meets commitments.

    Communications – Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods.

    Cooperation – Establishes and maintains effective relations; exhibits tact and consideration; offers assistance and support to co-workers; works cooperatively in group situations; works actively to resolve conflicts.

    Managing Customer Focus – Promotes customer focus; establishes customer service standards; provides training in customer service delivery; monitors customer satisfaction; develops new approaches to meeting customer needs.

    Oral Communication – Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings.

    Teamwork – Balances team and individual responsibilities; exhibits objectivity and openness to others’ views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone’s efforts to succeed.

    Written Communication – Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; able to read and interpret written information.

    Change Management – Develops workable implementation plans; communicates changes effectively; builds commitment and overcomes resistance; prepares and supports those affected by change; monitors transition and evaluates results.

    Performance Coaching – Defines responsibilities and expectations; sets goals and objectives; gives performance feedback; motivates for increased results; recognizes contributions; encourages training and development.

    Team Leadership – Fosters team cooperation; defines team roles and responsibilities; supports group problem solving; ensures progress toward goals; acknowledges team accomplishments.

    Delegation – Delegates work assignments; matches the responsibility to the person; gives authority to work independently; sets expectations and monitors delegated activities; provides recognition for results.

    Leadership – Exhibits confidence in self and others; inspires and motivates others to perform well; effectively influences actions and opinions of others; accepts feedback from others; gives appropriate recognition to others.

    Managing People – Includes staff in planning, decision-making, facilitating and process improvement; takes responsibility for subordinates’ activities; makes self available to staff; provides regular performance feedback; develops subordinates’ skills and encourages growth; solicits and applies customer feedback (internal and external); fosters quality focus in others; improves processes, products and services.; continually works to improve supervisory skills.

    Quality Management – Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness.

    Business Acumen – Understands business implications of decisions; displays orientation to profitability; demonstrates knowledge of market and competition; aligns work with strategic goals.

    Conflict Resolution – Encourages open communications; confronts difficult situations; maintains objectivity; keeps emotions under control; uses negotiation skills to resolve conflicts.

    Recruitment & Staffing – Utilizes recruitment sources; exhibits sound interviewing skills; presents positive, realistic view of the organization; analyzes and forecasts staffing needs; makes quality hiring decisions.

    Cost Consciousness – Works within approved budget; develops and implements cost saving measures; contributes to profits and revenue; conserves organizational resources.

    Diversity – Demonstrates knowledge of EEO policy; shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes a harassment-free environment; builds a diverse workforce.

    Ethics – Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and principles; upholds organizational values.

    Adaptability – Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.

    Personal Appearance – Dresses appropriately for position; keeps self well groomed.

    Attendance/Punctuality – Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.

    Dependability – Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals.; completes tasks on time or notifies appropriate person with an alternate plan.

    Initiative – Volunteers readily; undertakes self-development activities; seeks increased responsibilities; takes independent actions and calculated risks; looks for and takes advantage of opportunities; asks for and offers help when needed.

    Judgement – Displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in decision-making process; makes timely decisions.

    Planning/Organizing – Prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; organizes or schedules other people and their tasks; develops realistic action plans.

    Quality – Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.

    Quantity – Meets productivity standards; completes work in timely manner; strives to increase productivity; works quickly.

    Safety and Security – Observes safety and security procedures; determines appropriate action beyond guidelines; reports potentially unsafe conditions; uses equipment and materials properly.

    Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Education and/or Experience

    5 or more years of hotel or similar building maintenance experience.

    2 or more years leading or managing a team of maintenance engineers.

    Should have thorough understanding of HVAC, electrical, plumbing and carpentry concepts.

     

     

    Certificates, Licenses, Registrations

    HVAC, plumbing, electrical or other certifications preferred.

    Language Skills

    Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

    Reasoning Ability

    Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.  Ability to deal with problems involving several concrete variables in standardized situations.

    Computer Skills

    To perform this job successfully, an individual should have knowledge of Database software. Computer literacy, Microsoft Office.

    Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl; and talk or hear. The employee must frequently lift and/or move up to 50 pounds and occasionally lift and/or move more than 100 pounds.

    Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    The noise level in the work environment is usually moderate.

    Apply Now

  • Director of Housekeeping-Holiday Inn Express Galveston Beach

    Summary

    Housekeeping Director oversee and ensure overall cleanliness of the hotel in accordance with Department of Health, and Hotel standards. Ensures all safety procedures are adhered to, and appropriate policies and procedures are followed. Ensure prompt and courteous service to guests, and to ensure that all guest experiences are distinctively supreme.

    Essential Duties and Responsibilities include the following. Other duties may be assigned.

    Select, train, supervise, schedule, develop, and discipline, housekeeping supervisors.

     

    Conduct performance appraisals, and counsel staff according on policies and procedure.

     

    Coordinate with GM and Chief Engineer in the repair and maintenance program as it relates to guest rooms and public areas.

     

    Maintain inventory of guest rooms and housekeeping supplies including all month end inventories; maintain lost and found log.

     

    Work together with management to purchase all basic cleaning supplies, linen, and equipment.

     

    Monitor payroll hours and reports and complete reports (i.e., forecasts, annual budgets, plans and action, etc.)

     

    Demonstrate positive leadership characteristics that inspire staff to meet and exceed standards, and promote team member empowerment.

     

    Attends, as well as schedules and conducts departmental meetings.

     

    Perform in the capacity of any position supervised to include cross training.

     

    Reports all unsafe conditions immediately and keep work area neat and organized.

     

    Any other tasks assigned by General Manager

     

    Must maintain a good working relationship with other departments, team members and guests.

     

     

    Supervisory Responsibilities

    Supervise housekeeping staff with direct supervision of housekeeping managers and assistant housekeeping managers.

    Competencies

    To perform the job successfully, an individual should demonstrate the following competencies:

    Planning/Organizing – Prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; organizes or schedules other people and their tasks; develops realistic action plans.

    Analytical – Synthesizes complex or diverse information; collects and researches data; uses intuition and experience to complement data; designs work flows and procedures.

    Job Knowledge – Competent in required job skills and knowledge; exhibits ability to learn and apply new skills; keeps abreast of current developments; requires minimal supervision; displays understanding of how job relates to others; uses resources effectively.

    Problem Solving – Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.

    Customer Service – Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.

    Communications – Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods.

    Cooperation – Establishes and maintains effective relations; exhibits tact and consideration; offers assistance and support to co-workers; works cooperatively in group situations; works actively to resolve conflicts.

    Oral Communication – Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings.

    Teamwork – Balances team and individual responsibilities; exhibits objectivity and openness to others’ views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone’s efforts to succeed.

    Written Communication – Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; able to read and interpret written information.

    Team Leadership – Fosters team cooperation; defines team roles and responsibilities; supports group problem solving; ensures progress toward goals; acknowledges team accomplishments.

    Delegation – Delegates work assignments; matches the responsibility to the person; gives authority to work independently; sets expectations and monitors delegated activities; provides recognition for results.

    Leadership – Exhibits confidence in self and others; inspires and motivates others to perform well; effectively influences actions and opinions of others; accepts feedback from others; gives appropriate recognition to others.

    Managing People – Includes staff in planning, decision-making, facilitating and process improvement; takes responsibility for subordinates’ activities; makes self-available to staff; provides regular performance feedback; develops subordinates’ skills and encourages growth; solicits and applies customer feedback (internal and external); fosters quality focus in others; improves processes, products and services.; continually works to improve supervisory skills.

    Quality Management – Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness.

    Conflict Resolution – Encourages open communications; confronts difficult situations; maintains objectivity; keeps emotions under control; uses negotiation skills to resolve conflicts.

    Cost Consciousness – Works within approved budget; develops and implements cost saving measures; contributes to profits and revenue; conserves organizational resources.

    Ethics – Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and principles; upholds organizational values.

    Organizational Support – Follows policies and procedures; completes administrative tasks correctly and on time; supports organization’s goals and values; benefits organization through outside activities; supports affirmative action and respects diversity.

    Strategic Thinking – Develops strategies to achieve organizational goals; understands organization’s strengths & weaknesses; analyzes market and competition; identifies external threats and opportunities; adapts strategy to changing conditions.

    Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Education and/or Experience

    Previous experience in a Housekeeping management role, with a successful track record of managing a team.

    Strong organizational and analytical skills, and an attention to details

    Language Skills

    Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

    Reasoning Ability

    Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.  Ability to deal with problems involving several concrete variables in standardized situations.

    Computer Skills

    To perform this job successfully, an individual should have knowledge of Database software. Computer literacy, Microsoft Office.

    Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    While performing the duties of this Job, the employee is occasionally required to stand; walk and sit. The employee must occasionally lift and/or move up to 25 pounds.

    Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    The noise level in the work environment is usually moderate.

    Apply Now

  • Sales Administrator-Holiday Inn Express Galveston Beach

    Summary

    This position provides administrative support to Sales Managers and the Director of Sales for any correspondence or work that pertains to the hotel. Finalize and detail meeting rooms and sleeping room groups and ensuring proper communication to the operations staff.

    Essential Duties and Responsibilities include the following. Other duties may be assigned.

    Provide the highest quality of service to the customer at all times, set example for immediate and hotel wide staff.

    Take inquiries and walk-ins that come into the hotel for group and/or meeting room business in the absence of the Sales Manager.

    Handle all social inquires and social business walk-ins.

    Must be able to analyze business to make profitable decision for the hotel whether or not it fits, quote rates and quote room rentals with direction from the Director of Sales.

    Responsible for preparation and distribution of all outgoing correspondence pertaining to your property from the Sales Managers and Director of Sales i.e. faxes, proposals, contracts, thank you letters, regret letters, sales kits, comp night certificates.

    Prefer brand sales system experience.

    Responsible for catering events booked by hotel sales personnel as follows prepare banquet event orders, send out banquet event orders to clients, place banquet orders with catering company, call clients for guarantees and let caterer know final count, greet all meeting room & social event contacts prior to events, advanced payments, direct bill authorizations, credit card authorizations, check in with contact during break times and lunch and after the event.

    Group maintenance for property Sales Manager and DOS that call for rooming lists, enter rooming list, route charges, release blocks after cut-off, watch blocks to see if we need to increase or decrease block when reservation method is individual call-in, enter final pick up in Delphi.

    Preparation and distribution of BEOs & group resumes. Responsible for passing out all change logs daily.

    Input and manages group inventory in property management system.

    Post Meeting Room charges as directed.

    Make all direct bill reservations and apply to direct bill account as directed.

    Handle group special requests

    Responsible for sales file maintenance

    Compile menus and sales kits as directed

    Make sure collateral is in stock. Bring to attention of Sales Manager when running low on any collateral.

    Knowledge of front desk check-in, check-out, answering phones, transferring calls, making reservations, etc.

    Creation, distribution and marketing of all catering packages holiday, social formal, NYE, bridal shower, rehearsal dinner and brunches

    Monitor meeting room rental and revenues on a continuous basis

    Assist Sales Manager in planning of property specific sales blitzes and client events.

    Active member of a local networking group as assigned.

    Involvement in community activities and hotel programs as directed.

    Supervisory Responsibilities

    This job has no supervisory responsibilities.

    Competencies

    To perform the job successfully, an individual should demonstrate the following competencies:

    Customer Service – Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service ; responds to requests for service and assistance; meets commitments.

    Communications – Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods.

    Cooperation – Establishes and maintains effective relations; exhibits tact and consideration; offers assistance and support to co-workers; works cooperatively in group situations; works actively to resolve conflicts.

    Oral Communication – Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings.

    Teamwork – Balances team and individual responsibilities; exhibits objectivity and openness to others’ views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone’s efforts to succeed.

    Written Communication – Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; able to read and interpret written information.

    Quality Management – Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness.

    Ethics – Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and principles; upholds organizational values.

    Adaptability – Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.

    Personal Appearance – Dresses appropriately for position; keeps self well groomed.

    Sales Skills – Achieves sales goals; overcomes objections with persuasion and persistence; initiates new contacts; maintains customer satisfaction; maintains records and promptly submits information.

    Attendance/Punctuality – Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.

    Dependability – Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals.; completes tasks on time or notifies appropriate person with an alternate plan.

    Planning/Organizing – Prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; organizes or schedules other people and their tasks; develops realistic action plans.

    Quality – Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.

    Quantity – Meets productivity standards; completes work in timely manner; strives to increase productivity; works quickly.

    Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Education and/or Experience

    Bachelor’s degree from four-year college or university preferred; or two years related experience and/or training in a hotel / resort sales environment; or equivalent combination of education and experience.

    Language Skills

    Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

    Reasoning Ability

    Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.  Ability to deal with problems involving several concrete variables in standardized situations.

    Computer Skills

    To perform this job successfully, an individual should have knowledge of Database software. Computer literacy, Microsoft Office.

    Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    While performing the duties of this Job, the employee is occasionally required to stand; walk and sit. The employee must occasionally lift and/or move up to 25 pounds.

    Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    The noise level in the work environment is usually moderate.

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  • Front Desk Supervisor-Holiday Inn Express Galveston Beach

    Summary

    Responsible for supervising the activities at the hotel front desk, while providing quality guest service, including but not limited to checking in/out of hotel guests; guest requests, mail/message service, hotel reservations, concierge services, and promotion of in-house activities.

    Essential Duties and Responsibilities include the following. Other duties may be assigned.

    Supervise Front Desk operations during assigned shift to a consistently high standard

    Ensure your shift team has current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events

    Advise your shift team of any special events or VIP Guests in the hotel that day

    Monitor the appearance, standards, and performance of team members with an emphasis on training and team work

    Maximize sales revenues through up-selling and marketing program

    Manage guest requests, inquiries, and complaints promptly and completely

    Maintain the professional appearance of the Front Desk with a focus on hospitality and guest service

    Check-in and check-out hotel guests in a confident, professional, and friendly manner.

    Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.

    Review arrivals noting special requests and blocking rooms as necessary for VIP and group arrivals.

    Ensure proper credit card procedures are followed at all times and adhere to all cashiering procedures including opening and balance out shift banks.

    Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity deliver).

    Provide Concierge service – fluent knowledge of local restaurants, special events, city attractions, and guest amenities.

    Knowledgeable of hotel fire and emergency procedures.

    Maintain complete knowledge of all hotel features/services, hours of operation.

    Knowledge of all room types, numbers, layout, décor, appointments and location; and all room rates, special packages and promotions.

    Knowledge of daily house count and expected arrivals/departures and room availability status for any given day.

    Supervisory Responsibilities

    This job supervises all Front Office Associates and their duties including training new staff, resolving customer challenges, and aiding in all departments.

    Competencies

    To perform the job successfully, an individual should demonstrate the following competencies:

    Job Knowledge – Competent in required job skills and knowledge; exhibits ability to learn and apply new skills; keeps abreast of current developments; requires minimal supervision; displays understanding of how job relates to others; uses resources effectively.

    Use of Technology – Demonstrates required skills; adapts to new technologies; troubleshoots technological problems; uses technology to increase productivity; keeps technical skills up to date.

    Customer Service – Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.

    Communications – Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods.

    Cooperation – Establishes and maintains effective relations; exhibits tact and consideration; offers assistance and support to co-workers; works cooperatively in group situations; works actively to resolve conflicts.

    Oral Communication – Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings.

    Teamwork – Balances team and individual responsibilities; exhibits objectivity and openness to others’ views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone’s efforts to succeed.

    Written Communication – Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; able to read and interpret written information.

    Quality Management – Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness.

    Conflict Resolution – Encourages open communications; confronts difficult situations; maintains objectivity; keeps emotions under control; uses negotiation skills to resolve conflicts.

    Diversity – Demonstrates knowledge of EEO policy; shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes a harassment-free environment; builds a diverse workforce.

    Ethics – Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and principles; upholds organizational values.

    Adaptability – Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.

    Personal Appearance – Dresses appropriately for position; keeps self well groomed.

    Attendance/Punctuality – Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.

    Dependability – Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals.; completes tasks on time or notifies appropriate person with an alternate plan.

    Quality – Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.

    Quantity – Meets productivity standards; completes work in timely manner; strives to increase productivity; works quickly.

    Safety and Security – Observes safety and security procedures; determines appropriate action beyond guidelines; reports potentially unsafe conditions; uses equipment and materials properly.

    Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Education and/or Experience

    Previous supervisory experience

    Previous experience in Front Desk environment in the hotel industry

    Language Skills

    Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

     

     

    Reasoning Ability

    Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.  Ability to deal with problems involving several concrete variables in standardized situations.

    Computer Skills

    To perform this job successfully, an individual should have knowledge of Database software. Computer literacy, Microsoft Office.

    Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    While performing the duties of this Job, the employee is regularly be required to stand and walk and occasionally sit. The employee must occasionally lift pull/push and/or move up to 25 pounds.

    Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    The noise level in the work environment is usually moderate.

    Apply Now

  • Director of Sales-DoubleTree Galveston Beach

    Summary

    Develops and implements the total sales and marketing efforts of the hotel, including securing new accounts, maintaining existing accounts, interviewing, hiring, supervising and monitoring performance for all sales personnel and executing sales and marketing strategies to maximize the revenues of the hotel.  All requirements of the position are expected to function within budgets and goals for the hotel.

    Essential Duties and Responsibilities include the following. Other duties may be assigned.

    Directs the activities of the hotel sales team, providing leadership and motivation necessary to implement effective sales and marketing strategies and to maximize the generation of all hotel sales/revenues, including transient and group room sales, food and beverage revenues.

    Responds quickly to all inquiries or delegates team members within the sale department to coordinate responses to all inquiries for business for the hotel.

    Develops and maintains relationships with key clients in order to produce group and/or convention business, to include room sales, food & beverage sales, catering/banquet services.

    Develops and manages the departmental budget and monitors sales activities/performance to ensure actual sales meet or exceed established revenue plan; accurately reports variances/projections.

    Directs the scheduling of conventions and group activities at the hotel and coordinates with other hotel-level departments to facilitate services agreed upon by the sales office and prospective clients.

    Develops hotel-level tactical sales and marketing plans to support overall system-wide sales plans/strategies and programs. Creates an annual sales and marketing plan including strategies and action steps for each revenue category.

    Develops and maintains good relationships with officials and representatives of local community groups and companies and attends out-of-town conventions to generate convention and group business.

    Assists General Manager and Corporate Sales and Marketing Director in the development and update of the hotel-level business plan to include input on hotel budget and sales goals and plans that support the overall business and sales strategies of the company.

    Maintains an effective business plan. Coordinates, with corporate influence, a proactive public relations plan with action steps to drive awareness to the property.

    Develops the revenue portion of the budget in conjunction with others as assigned as well as the marketing expense plan specifically related to the action calendar.

    Recruits, hires, trains, and provides career development for all sales and catering personnel; conducts performance evaluations and provides feedback to employees using company hiring standards and guidelines.

    Follows company policies and procedures and is able to effectively communicate them to subordinates.

    Responds quickly to guest requests in a friendly manner. Follows up to ensure guest satisfaction.

    Fulfills Manager on Duty shifts.

    Maintains a professional image at all times through appearance and dress.

    Ensures hotel is in compliance with all federal, state and local laws, including OSHA, EEOC, Wage Hour and Health laws.

    Note: Other duties as assigned by supervisor or management.

    Supervisory Responsibilities

    This position supervises all Sales department employees.

    Competencies

    To perform the job successfully, an individual should demonstrate the following competencies:

    Managing Customer Focus – Promotes customer focus; establishes customer service standards; provides training in customer service delivery; monitors customer satisfaction; develops new approaches to meeting customer needs.

    Business Acumen – Understands business implications of decisions; displays orientation to profitability; demonstrates knowledge of market and competition; aligns work with strategic goals.

    Sales Skills – Achieves sales goals; overcomes objections with persuasion and persistence; initiates new contacts; maintains customer satisfaction; maintains records and promptly submits information.

    Planning/Organizing – Prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; organizes or schedules other people and their tasks; develops realistic action plans.

    Analytical – Synthesizes complex or diverse information; collects and researches data; uses intuition and experience to complement data; designs work flows and procedures.

    Job Knowledge – Competent in required job skills and knowledge; exhibits ability to learn and apply new skills; keeps abreast of current developments; requires minimal supervision; displays understanding of how job relates to others; uses resources effectively.

    Use of Technology – Demonstrates required skills; adapts to new technologies; troubleshoots technological problems; uses technology to increase productivity; keeps technical skills up to date.

    Problem Solving – Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.

    Project Management – Develops project plans; coordinates projects; communicates changes and progress; completes projects on time and budget; manages project team activities.

    Customer Service – Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service ; responds to requests for service and assistance; meets commitments.

    Communications – Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods.

    Cooperation – Establishes and maintains effective relations; exhibits tact and consideration; offers assistance and support to co-workers; works cooperatively in group situations; works actively to resolve conflicts.

    Oral Communication – Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings.

    Teamwork – Balances team and individual responsibilities; exhibits objectivity and openness to others’ views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone’s efforts to succeed.

    Written Communication – Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; able to read and interpret written information.

    Performance Coaching – Defines responsibilities and expectations; sets goals and objectives; gives performance feedback; motivates for increased results; recognizes contributions; encourages training and development.

    Team Leadership – Fosters team cooperation; defines team roles and responsibilities; supports group problem solving; ensures progress toward goals; acknowledges team accomplishments.

    Delegation – Delegates work assignments; matches the responsibility to the person; gives authority to work independently; sets expectations and monitors delegated activities; provides recognition for results.

    Leadership – Exhibits confidence in self and others; inspires and motivates others to perform well; effectively influences actions and opinions of others; accepts feedback from others; gives appropriate recognition to others.

    Managing People – Includes staff in planning, decision-making, facilitating and process improvement; takes responsibility for subordinates’ activities; makes self available to staff; provides regular performance feedback; develops subordinates’ skills and encourages growth; solicits and applies customer feedback (internal and external); fosters quality focus in others; improves processes, products and services.; continually works to improve supervisory skills.

    Quality Management – Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness.

    Visionary Leadership – Displays passion and optimism; inspires respect and trust; mobilizes others to fulfill the vision; provides vision and inspiration to peers and subordinates.

    Business Acumen – Understands business implications of decisions; displays orientation to profitability; demonstrates knowledge of market and competition; aligns work with strategic goals.

    Conflict Resolution – Encourages open communications; confronts difficult situations; maintains objectivity; keeps emotions under control; uses negotiation skills to resolve conflicts.

    Impact & Influence – Pursues and wins support for ideas; displays ability to influence key decision-makers; achieves win-win outcomes; uses authority appropriately to accomplish goals; addresses divergent opinions.

    Recruitment & Staffing – Utilizes recruitment sources; exhibits sound interviewing skills; presents positive, realistic view of the organization; analyzes and forecasts staffing needs; makes quality hiring decisions.

    Cost Consciousness – Works within approved budget; develops and implements cost saving measures; contributes to profits and revenue; conserves organizational resources.

    Ethics – Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and principles; upholds organizational values.

    Organizational Support – Follows policies and procedures; completes administrative tasks correctly and on time; supports organization’s goals and values; benefits organization through outside activities; supports affirmative action and respects diversity.

    Strategic Thinking – Develops strategies to achieve organizational goals; understands organization’s strengths & weaknesses; analyzes market and competition; identifies external threats and opportunities; adapts strategy to changing conditions.

    Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Minimum of two years’ experience managing or leading a hotel sales team

    Extensive knowledge of forecasting sales and interpreting/analyzing results to plan and conducting budgetary analysis

    Extensive knowledge of sales skills, revenue management, recruiting, supervising, training and motivating managers

    Demonstrated ability to understand customer requirements and translating these into sales solutions

    Track record of leading and inspiring teams to meet or exceed sales goals

    Ability to be assertive and persuasive without being aggressive

    Excellent communicator with strong written and verbal communication skills

    Track record of developing long term relationships and contacts

    Ability to quickly evaluate alternatives and decide on a plan of action

    Ability to work in a fast-paced environment and to maintain good working relationship with all departments and staff

    Working knowledge of MS Word, Excel and DELPHI, or similar sales management system

    Systems experience a PLUS

    Education and/or Experience

    Bachelor’s degree from four-year college or university preferred; or five years related experience and/or training in a hotel sales environment; or equivalent combination of education and experience.

    Language Skills

    Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

    Reasoning Ability

    Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.  Ability to deal with problems involving several concrete variables in standardized situations.

    Computer Skills

    To perform this job successfully, an individual should have knowledge of Database software. Computer literacy, Microsoft Office.

    Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    While performing the duties of this Job, the employee is occasionally required to stand; walk and sit. The employee must occasionally lift and/or move up to 25 pounds.

    Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    The noise level in the work environment is usually moderate.

    Apply Now

  • Catering and Sales Manager-Hilton Garden Inn & Home2 Suites by Hilton Houston Medical Center

    Summary
    Administrative support to Sales Managers and Director of Sales for any correspondence that pertains to the hotel. Finalize and detail all meeting room and sleeping room groups and ensuring proper communication to the operations staff.
    Essential Duties and Responsibilities include the following. Other duties may be assigned.
    Provide the highest quality of service to the customer at all times, set example for immediate and hotel wide staff.
    Take inquiries and walk-ins that come into the hotel for group and/or meeting room business in the absence of the Sales Manager.
    Handle all social inquires and social business walk-ins.
    Must be able to analyze business to make profitable decision for the hotel whether or not it fits, quote rates and quote room rentals.
    Responsible for preparation and distribution of all outgoing correspondence pertaining to your property from the Sales Managers and Director of Sales i.e. faxes, proposals, contracts, thank you letters, regret letters, sales kits, comp night certificates
    Responsible for catering events as follows: prepare banquet event orders, send out banquet event orders to clients, place banquet orders with catering company, call clients for guarantees and let caterer know final count, greet all meeting room & social event contacts prior to events, advanced payments, direct bill authorizations, credit card authorizations, check in with contact during break times and lunch and after the event
    Post Meeting Room charges
    Responsible for sales file maintenance
    Make sure collateral is in stock. Bring to attention of Sales Manager when running low on any collateral.
    Monitor meeting room rental and revenues on a continuous basis
    Maintain close relations with the top accounts.
    Monthly visits to clients you deal with regularly to thank for business. Often times will be joint calls with Sales Manager or Director of Sales
    Clear understanding of all selling strategies set by Revenue Manager to ensure revenue maximization
    Supervisory Responsibilities
    This job has no supervisory responsibilities.
    Competencies
    To perform the job successfully, an individual should demonstrate the following competencies:
    Managing Customer Focus – Promotes customer focus; establishes customer service standards; provides training in customer service delivery; monitors customer satisfaction; develops new approaches to meeting customer needs.
    Customer Service – Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.
    Oral Communication – Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings.
    Communications – Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods.
    Cooperation – Establishes and maintains effective relations; exhibits tact and consideration; offers assistance and support to co-workers; works cooperatively in group situations; works actively to resolve conflicts.
    Teamwork – Balances team and individual responsibilities; exhibits objectivity and openness to others’ views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone’s efforts to succeed.
    Adaptability – Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.
    Attendance/Punctuality – Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.
    Quality – Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.
    Quantity – Meets productivity standards; completes work in timely manner; strives to increase productivity; works quickly.
    Safety and Security – Observes safety and security procedures; determines appropriate action beyond guidelines; reports potentially unsafe conditions; uses equipment and materials properly.
    Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
    Education and/or Experience
    Minimum of 2 years in a focus service or full-service hotel sales environment or equivalent
    Functionally qualified to perform tasks using Microsoft Office Tools, Excel, Word, and PowerPoint.
    Language Skills
    Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
    Reasoning Ability
    Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
    Computer Skills To perform this job successfully, an individual should have knowledge of Database software. Computer literacy, Microsoft Office.
    Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
    While performing the duties of this Job, the employee is occasionally required to stand; walk and sit. The employee must occasionally lift and/or move up to 25 pounds.
    Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Apply Now

  • Sales Manager-Holiday Inn Express Staybridge Suites Galleria Area

    Summary

    Plans and administers sales policies and programs to foster and promote hotel patronage by performing the following duties personally or through subordinate supervisors.

    Essential Duties and Responsibilities include the following. Other duties may be assigned.

    Cultivate client partnerships and ensure that all details are communicated and executed for a successful and enjoyable experience for all involved.

    Review sales contracts as well as other key details such as room blocks, cut-off date, special concessions and attrition clauses and validate with clients.

    Recommend enhancements and or upgrades to maximize revenue.

    Engage in site visits and/or other client meetings.

    Participate in weekly sales meetings and any other required meetings relevant to role.

    Prepare proposals and/or contracts to advise prospective guests primarily of the hotel meeting space and rate availability. Calculate and quote prices within guidelines for the same.

    Continually monitor actions of competitive hotels (product quality improvements, supply changes, pricing strategies, service offerings, etc.).

    Develop and maintain rapport with hotel community and key community contacts to ensure a visible presence in the industry.

    Possess strong ability to influence and / or persuade buying decisions and to close sales.

    Ability to conduct proper research on group rates, food and beverage minimums as well as room rental.

    Supervisory Responsibilities

    This job has no supervisory responsibilities.

     

    Competencies

    To perform the job successfully, an individual should demonstrate the following competencies:

    Continuous Learning – Assesses own strengths and weaknesses; seeks feedback to improve performance; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others.

    Job Knowledge – Competent in required job skills and knowledge; exhibits ability to learn and apply new skills; keeps abreast of current developments; requires minimal supervision; displays understanding of how job relates to others; uses resources effectively.

    Use of Technology – Demonstrates required skills; adapts to new technologies; troubleshoots technological problems; uses technology to increase productivity; keeps technical skills up to date.

    Problem Solving – Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.

    Customer Service – Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.

    Communications – Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods.

    Managing Customer Focus – Promotes customer focus; establishes customer service standards; provides training in customer service delivery; monitors customer satisfaction; develops new approaches to meeting customer needs.

    Oral Communication – Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings.

    Teamwork – Balances team and individual responsibilities; exhibits objectivity and openness to others’ views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone’s efforts to succeed.

    Written Communication – Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; able to read and interpret written information.

    Quality Management – Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness.

    Business Acumen – Understands business implications of decisions; displays orientation to profitability; demonstrates knowledge of market and competition; aligns work with strategic goals.

    Cost Consciousness – Works within approved budget; develops and implements cost saving measures; contributes to profits and revenue; conserves organizational resources.

    Diversity – Demonstrates knowledge of EEO policy; shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes a harassment-free environment; builds a diverse workforce.

    Ethics – Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and principles; upholds organizational values.

    Organizational Support – Follows policies and procedures; completes administrative tasks correctly and on time; supports organization’s goals and values; benefits organization through outside activities; supports affirmative action and respects diversity.

    Strategic Thinking – Develops strategies to achieve organizational goals; understands organization’s strengths & weaknesses; analyzes market and competition; identifies external threats and opportunities; adapts strategy to changing conditions.

    Sales Skills – Achieves sales goals; overcomes objections with persuasion and persistence; initiates new contacts; maintains customer satisfaction; maintains records and promptly submits information.

    Personal Appearance – Dresses appropriately for position; keeps self well groomed.

    Consultative Selling – Qualifies potential customers; builds rapport and establishes trust; asks questions to discover client business needs; applies product and market knowledge effectively; presents solutions that meet customer objectives; manages and documents sales process.

    Adaptability – Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.

    Attendance/Punctuality – Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.

    Dependability – Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals.; completes tasks on time or notifies appropriate person with an alternate plan.

    Initiative – Volunteers readily; undertakes self-development activities; seeks increased responsibilities; takes independent actions and calculated risks; looks for and takes advantage of opportunities; asks for and offers help when needed.

    Judgement – Displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in decision-making process; makes timely decisions.

    Planning/Organizing – Prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; organizes or schedules other people and their tasks; develops realistic action plans.

    Quality – Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.

    Safety and Security – Observes safety and security procedures; determines appropriate action beyond guidelines; reports potentially unsafe conditions; uses equipment and materials properly.

    Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Education and/or Experience

    Associate’s degree or equivalent from two-year college or technical school; or six months to one-year related experience and/or training; or equivalent combination of education and experience.

    Language Skills

    Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

    Mathematical Skills

    Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

    Reasoning Ability

    Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

    Computer Skills

    To perform this job successfully, an individual should have knowledge of Database software. Computer literacy, Microsoft Office.

     

    Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    While performing the duties of this Job, the employee is occasionally required to stand; walk and sit. The employee must occasionally lift and/or move up to 25 pounds.

     

    Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    While performing the duties of this Job, the employee is occasionally exposed to outside weather conditions. The noise level in the work environment is usually moderate.

    Apply Now

  • General Manager-Hampton Inn-Homewood Suites Houston Downtown

    Job Title: General Manager

    Department: Rooms

    Supervisor: Regional Vice President and/or Corporate Operations VP as assigned

    Summary

    Oversees all aspects of Property Management in accordance with Company mission statement, including maximization of financial performance, guest satisfaction, and staff development within established quality standards. Responsible for the hiring, training and discipline of all hotel staff.

    Essential Duties and Responsibilities include the following. Other duties may be assigned.

    Performs the role of leader within the property to include all of ALH’s policies, procedures and requirements and make sure those are communicated, understood, achieved and maintained by hotel staff.

    Creates an operating environment that assures consistent guest satisfaction.

    Monitors the performance of the hotel through verification and analysis of guest satisfaction systems and financial reports. Initiates corrective action.

    Maintains product and service quality standards by conducting ongoing evaluations and investigating complaints. Initiates corrective action.

    Develops accurate and aggressive long and short-range financial objectives consistent with the Company’s mission statement.

    Prepares financial reports for management that clearly explain operational effectiveness, trends and variances.

    Establishes and maintains a pro-active human resource function to ensure employee motivation, training and development, wage and benefits administration, and compliance with established labor regulations.

    Maintains an appropriate level of community public affairs involvement.

    Executes marketing, sales, and operational activities, producing results that meet or exceed the hotel’s business plan.

    Ensures good safety practices of employees and guests, assisting in the maintenance of proper emergency and security procedures.

    Establishes and maintains applicable preventive maintenance programs to protect the physical assets of the hotel.

    Implements and maintains effective open-door communication system that crosses departmental lines in order to reach all employees.

    Understands the government regulations affecting hotel’s operations, ensuring hotel is operated in compliance with all applicable laws, ordinances, regulations, and requirements of any federal, state or municipal authority.

    Deals with the general public, customers, employees, union and government officials with tact and courtesy.

    Plans and organizes the work of others.

    Accepts full responsibility for managing an activity.

    Other duties as assigned.

    Supervisory Responsibilities

    Directly and indirectly supervises all hotel personnel. Carries out supervisory responsibilities in accordance with the Company’s policies, training programs, and applicable laws. Responsibilities include recruiting, interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

    Competencies

    To perform the job successfully, an individual should demonstrate the following competencies:

    Analytical – Synthesizes complex or diverse information; collects and researches data; uses intuition and experience to complement data; designs work flows and procedures.

    Continuous Learning – Assesses own strengths and weaknesses; seeks feedback to improve performance; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others.

    Job Knowledge – Competent in required job skills and knowledge; exhibits ability to learn and apply new skills; keeps abreast of current developments; requires minimal supervision; displays understanding of how job relates to others; uses resources effectively.

    Use of Technology – Demonstrates required skills; adapts to new technologies; troubleshoots technological problems; uses technology to increase productivity; keeps technical skills up to date.

    Problem Solving – Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.

    Project Management – Develops project plans; coordinates projects; communicates changes and progress; completes projects on time and budget; manages project team activities.

    Customer Service – Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.

    Communications – Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods.

    Cooperation – Establishes and maintains effective relations; exhibits tact and consideration; offers assistance and support to co-workers; works cooperatively in group situations; works actively to resolve conflicts.

    Managing Customer Focus – Promotes customer focus; establishes customer service standards; provides training in customer service delivery; monitors customer satisfaction; develops new approaches to meeting customer needs.

    Oral Communication – Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings.

    Teamwork – Balances team and individual responsibilities; exhibits objectivity and openness to others’ views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone’s efforts to succeed.

    Written Communication – Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; able to read and interpret written information.

    Change Management – Develops workable implementation plans; communicates changes effectively; builds commitment and overcomes resistance; prepares and supports those affected by change; monitors transition and evaluates results.

    Performance Coaching – Defines responsibilities and expectations; sets goals and objectives; gives performance feedback; motivates for increased results; recognizes contributions; encourages training and development.

    Team Leadership – Fosters team cooperation; defines team roles and responsibilities; supports group problem solving; ensures progress toward goals; acknowledges team accomplishments.

    Delegation – Delegates work assignments; matches the responsibility to the person; gives authority to work independently; sets expectations and monitors delegated activities; provides recognition for results.

    Leadership – Exhibits confidence in self and others; inspires and motivates others to perform well; effectively influences actions and opinions of others; accepts feedback from others; gives appropriate recognition to others.

    Managing People – Includes staff in planning, decision-making, facilitating and process improvement; takes responsibility for subordinates’ activities; makes self-available to staff; provides regular performance feedback; develops subordinates’ skills and encourages growth; solicits and applies customer feedback (internal and external); fosters quality focus in others; improves processes, products and services.; continually works to improve supervisory skills.

    Quality Management – Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness.

    Business Acumen – Understands business implications of decisions; displays orientation to profitability; demonstrates knowledge of market and competition; aligns work with strategic goals.

    Conflict Resolution – Encourages open communications; confronts difficult situations; maintains objectivity; keeps emotions under control; uses negotiation skills to resolve conflicts.

    Impact & Influence – Pursues and wins support for ideas; displays ability to influence key decision-makers; achieves win-win outcomes; uses authority appropriately to accomplish goals; addresses divergent opinions.

    Recruitment & Staffing – Utilizes recruitment sources; exhibits sound interviewing skills; presents positive, realistic view of the organization; analyzes and forecasts staffing needs; makes quality hiring decisions.

    Cost Consciousness – Works within approved budget; develops and implements cost saving measures; contributes to profits and revenue; conserves organizational resources.

    Diversity – Demonstrates knowledge of EEO policy; shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes a harassment-free environment; builds a diverse workforce.

    Ethics – Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and principles; upholds organizational values.

    Organizational Support – Follows policies and procedures; completes administrative tasks correctly and on time; supports organization’s goals and values; benefits organization through outside activities; supports affirmative action and respects diversity.

    Strategic Thinking – Develops strategies to achieve organizational goals; understands organization’s strengths & weaknesses; analyzes market and competition; identifies external threats and opportunities; adapts strategy to changing conditions.

    Adaptability – Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.

    Achievement Focus – Sets and achieves challenging goals; demonstrates persistence and overcomes obstacles; measures self against standard of excellence; recognizes and acts on opportunities; takes calculated risks to accomplish goals.

    Personal Appearance – Dresses appropriately for position; keeps self well groomed.

    Sales Skills – Achieves sales goals; overcomes objections with persuasion and persistence; initiates new contacts; maintains customer satisfaction; maintains records and promptly submits information.

    Attendance/Punctuality – Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.

    Dependability – Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals.; completes tasks on time or notifies appropriate person with an alternate plan.

    Initiative – Volunteers readily; undertakes self-development activities; seeks increased responsibilities; takes independent actions and calculated risks; looks for and takes advantage of opportunities; asks for and offers help when needed.

    Judgement – Displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in decision-making process; makes timely decisions.

    Planning/Organizing – Prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; organizes or schedules other people and their tasks; develops realistic action plans.

    Quality – Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.

    Quantity – Meets productivity standards; completes work in timely manner; strives to increase productivity; works quickly.

    Safety and Security – Observes safety and security procedures; determines appropriate action beyond guidelines; reports potentially unsafe conditions; uses equipment and materials properly.

    Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Education and/or Experience

    Bachelor’s degree from four-year college or university preferred; or five years related experience and/or training in a hotel / resort environment; or equivalent combination of education and experience.

    Mathematical Ability

    Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals.  Ability to compute rates, ratios and percentages.

    Language Skills

    Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

    Reasoning Ability

    Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.  Ability to deal with problems involving several concrete variables in standardized situations.

    Computer Skills

    To perform this job successfully, an individual should have knowledge of Database software. Computer literacy, Microsoft Office.

     

    Brand reservations, point of sale and sales administration systems knowledge preferred.

    Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    While performing the duties of this Job, the employee is occasionally required to stand; walk and sit. The employee must occasionally lift and/or move up to 25 pounds.

    Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    The noise level in the work environment is usually moderate.

    Apply Now

  • Night Auditor-The Sam Houston Hotel a Curio Collection hotel by Hilton

    Job Title: Night Auditor

    Department: Rooms

    Supervisor: Front Office Manager/Guest Service Manager and AGM/GM

    Summary

    The Night Auditor responsible for the overall operations and appearance of the front desk of a hotel, typically during the overnight shift. The Night Auditor is also responsible for attending to all front office needs, the needs of guests, especially during check-in and check-out and is responsible for balancing the revenue and expense transactions, which occurred during the day at the hotel. This essential position is also responsible for reporting of revenues and activity of the hotel to regional and corporate level systems as directed.

    Essential Duties and Responsibilities include the following. Other duties may be assigned.

    Check-in and check-out hotel guests in a confident, professional, and friendly manner.

    Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.

    Provide gracious and efficient telephone service.

    Review arrivals noting special requests and blocking rooms as necessary for VIP and group arrivals.

    Complete all items as listed on shift checklists.

    Ensure proper credit card procedures are followed at all times to include credit card authorization/charging and guest signature on registration slip.

    Adhere to all cashiering procedures: open, secure and balance out shift banks to include the verification of all cash

    Issue guest safety deposit boxes as requested.

    Communicate service and amenities of the hotel to guests.

    Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity deliver).

    Meet with departing Front Office staff to review business status and follow up items.

    Provide Concierge service – fluent knowledge of local restaurants, special events, city attractions, and guest amenities.

    Knowledgeable of hotel fire and emergency procedures.

    Keep the front desk areas clean and well organized.

    Assist with reservations calls in a professional manner.

    Document maintenance needs and submit to appropriate manager.

    Maintain complete knowledge of all hotel features/services, hours of operation.

    Knowledge of all room types, numbers, layout, décor, appointments and location; and all room rates, special packages and promotions.

    Knowledge of daily house count and expected arrivals/departures and room availability status for any given day.

    Prepare any/all reports as directed.

    Prepare appropriate housekeeping reports as directed.

    Completing and producing various audit reports dictated by brand, system and ALH requirements.

    Performing all the duties as outlined in the brand and reservation system training manuals.

    Closing, balancing and making necessary corrections to guest and hotel accounts.

    Counting and balancing cash, credit cards and direct bill accounts.

    Investigation or analyzing out-of-balance situations and making adjustments or corrections as needed.

    Communication to all necessary managers on property, GM and corporate office staff with reference to reporting and audit of daily revenues.

    All other duties as assigned by management.

    Supervisory Responsibilities

    This job has no supervisory responsibilities.

    Competencies

    To perform the job successfully, an individual should demonstrate the following competencies:

    Analytical – Synthesizes complex or diverse information; collects and researches data; uses intuition and experience to complement data; designs work flows and procedures.

    Continuous Learning – Assesses own strengths and weaknesses; seeks feedback to improve performance; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others.

    Job Knowledge – Competent in required job skills and knowledge; exhibits ability to learn and apply new skills; keeps abreast of current developments; requires minimal supervision; displays understanding of how job relates to others; uses resources effectively.

    Use of Technology – Demonstrates required skills; adapts to new technologies; troubleshoots technological problems; uses technology to increase productivity; keeps technical skills up to date.

    Problem Solving – Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.

    Customer Service – Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.

    Communications – Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods.

    Cooperation – Establishes and maintains effective relations; exhibits tact and consideration; offers assistance and support to co-workers; works cooperatively in group situations; works actively to resolve conflicts.

    Oral Communication – Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings.

    Teamwork – Balances team and individual responsibilities; exhibits objectivity and openness to others’ views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone’s efforts to succeed.

    Written Communication – Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; able to read and interpret written information.

    Quality Management – Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness.

    Business Acumen – Understands business implications of decisions; displays orientation to profitability; demonstrates knowledge of market and competition; aligns work with strategic goals.

    Cost Consciousness – Works within approved budget; develops and implements cost saving measures; contributes to profits and revenue; conserves organizational resources.

    Ethics – Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and principles; upholds organizational values.

    Adaptability – Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.

    Personal Appearance – Dresses appropriately for position; keeps self well groomed.

    Attendance/Punctuality – Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.

    Dependability – Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals.; completes tasks on time or notifies appropriate person with an alternate plan.

    Judgement – Displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in decision-making process; makes timely decisions.

    Quality – Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.

    Quantity – Meets productivity standards; completes work in timely manner; strives to increase productivity; works quickly.

    Safety and Security – Observes safety and security procedures; determines appropriate action beyond guidelines; reports potentially unsafe conditions; uses equipment and materials properly.

    Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Education and/or Experience

    Six months or more at a hotel front desk, preferably as an auditor.

    Language Skills

    Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

     

    Bi-lingual or multi-lingual preferred.

    Reasoning Ability

    Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.  Ability to deal with problems involving several concrete variables in standardized situations.

    Mathematical Skills

    Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals.  Ability to compute rate, ratio and percent.  Ability to calculate figures and amounts such as discounts, interests, proportions and percentages.

    Computer Skills

    To perform this job successfully, an individual should have knowledge of Database software. Computer literacy, Microsoft Office.

    Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    While performing the duties of this Job, the employee is regularly be required to stand and walk and occasionally sit. The employee must occasionally lift pull/push and/or move up to 25 pounds.

     

    Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    The noise level in the work environment is usually moderate.

    Apply Now

  • Housekeeper-The Sam Houston Hotel a Curio Collection hotel by Hilton

    Job Title: Housekeeper/Room Attendant – HIRING FULL & PART TIME POSITIONS

    Department: Housekeeping

    Supervisor: Executive Housekeeper/Director of Housekeeping and Housekeeping Supervisors

    Summary

    Clean guest rooms as assigned ensuring the hotel’s established standards of cleanliness. Responsible for reporting any maintenance deficiencies and handling guest’s requests or complaints. Ensure the confidentiality and security of all guest rooms.

    Essential Duties and Responsibilities include the following. Other duties may be assigned.

    Use correct cleaning chemicals for designated surfaces, according to OSHA regulations and hotel requirements.

    Clean guest rooms as assigned.

    Transport cart with cleaning supplies, amenities and linens to assigned guest room and position securely.

    Empty trash containers and recycling bins.

    Remove all dirty terry and replace with clean per the assigned standard.

    Remove soil, dirt, soap build-up and hair from bathroom mirrors, vanity, sink, toilet, shower walls, bathtub, shower curtain and floor.

    Replace dirty bed linen and make up bed with clean linen.

    Replace laundry bags and slips.

    Clean closets and door tracks on check-out rooms, removing dust and debris. Ensure correct amount and placement of hangers, extra blanket/pillow and other amenities.

    Dust and polish all furniture, pictures, frames, mirrors, light bulbs and switches, TV and remote, etc.

    Realign furniture as needed.

    Open all drawers/doors in check-out rooms and remove items left by guest. Dust inside.

    Check under bed(s), chairs and sofa for debris and remove if present.

    Inspect all conditions in room and bath and report any needed repairs to maintenance.   Report all damage to supervisor.

    Remove dust, spots and smears from all doors, drapes, windows, ledges, frames, baseboards, AC unit, corners and telephones if present.

    Ensure presence of fire safety, rate cards and DND sign. Inspect condition and replace as needed.

    Vacuum throughout entire room and occasionally in other areas.

    Update status of rooms as necessary.

    Stock supply carts and storage areas as directed.

    Ensure security of any assigned guest room keys and turn over any lost and found items from guest rooms to supervisor.

    Clean and replenish all room amenities.

    Handle guest complaints, ensuring guest satisfaction.

    Report any damages or maintenance problems to your supervisor.

    Knowledgeable of hotel fire and emergency procedures.

    Adhere to Lost and Found policy including key control.

    Other essential room cleaning duties as directed by supervisors.

    Make up cribs and rollaway beds.

    Other duties as assigned by supervisors

    Supervisory Responsibilities

    This job has no supervisory responsibilities.

    Competencies

    To perform the job successfully, an individual should demonstrate the following competencies:

    Customer Service – Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.

    Communications – Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods.

    Cooperation – Establishes and maintains effective relations; exhibits tact and consideration; offers assistance and support to co-workers; works cooperatively in group situations; works actively to resolve conflicts.

    Teamwork – Balances team and individual responsibilities; exhibits objectivity and openness to others’ views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone’s efforts to succeed.

    Ethics – Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and principles; upholds organizational values.

    Personal Appearance – Dresses appropriately for position; keeps self well groomed.

    Attendance/Punctuality – Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.

    Dependability – Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals.; completes tasks on time or notifies appropriate person with an alternate plan.

    Quality – Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.

    Quantity – Meets productivity standards; completes work in timely manner; strives to increase productivity; works quickly.

    Safety and Security – Observes safety and security procedures; determines appropriate action beyond guidelines; reports potentially unsafe conditions; uses equipment and materials properly.

    Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Education and/or Experience

    At least 6 months experience in a similar capacity, preferably brand specific experience.

    Knowledge of proper chemical handling.

    Language Skills

    Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

    Reasoning Ability

    Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.  Ability to deal with problems involving several concrete variables in standardized situations.

    Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    While performing the duties of this Job, the employee is regularly required to stand; walk and reach with hands and arms.  The employee is frequently required to stoop, kneel, crouch, or crawl.  The employee is occasionally required to use hands to finger, handle, or feel and climb or balance. The employee must frequently lift and/or move up to 50 pounds.

    Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    The noise level in the work environment is usually moderate.

    Apply Now

  • Front Desk Agent-The Sam Houston Hotel a Curio Collection hotel by Hilton

    Job Title: Front Desk Clerk/Guest Service Agent – HIRING FULL & PART TIME POSITIONS

    Department: Rooms

    Supervisor: Front Office Manager/Guest Service Manager and GM

    Summary

    Responsible for providing quality guest service as it pertains to all front office operations including but not limited to checking in/out of hotel guests; phone/PBX operations, mail/message service, hotel reservations, concierge services etc. in a professional and hospitable manner.

    Essential Duties and Responsibilities include the following. Other duties may be assigned.

    Check-in and check-out hotel guests in a confident, professional, and friendly manner.

    Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.

    Provide gracious and efficient telephone service.

    Review arrivals noting special requests and blocking rooms as necessary for VIP and group arrivals.

    Complete all items as listed on shift checklists.

    Ensure proper credit card procedures are followed at all times to include credit card authorization/charging and guest signature on registration slip.

    Adhere to all cashiering procedures: open, secure and balance out shift banks to include the verification of all cash,

    Issue guest safety deposit boxes as requested.

    Communicate service and amenities of the hotel to guests.

    Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity deliver).

    Meet with departing Front Office staff to review business status and follow up items.

    Provide Concierge service – fluent knowledge of local restaurants, special events, city attractions, and guest amenities.

    Knowledgeable of hotel fire and emergency procedures.

    Keep the front desk areas clean and well organized.

    Assist with reservations calls in a professional manner.

    Document maintenance needs and submit to appropriate manager.

    Maintain complete knowledge of all hotel features/services, hours of operation.

    Knowledge of all room types, numbers, layout, décor, appointments and location; and all room rates, special packages and promotions.

    Knowledge of daily house count and expected arrivals/departures and room availability status for any given day.

    Prepare any/all reports as directed.

    Prepare appropriate housekeeping reports as directed.

    Supervisory Responsibilities

    This job has no supervisory responsibilities.

    Competencies

    To perform the job successfully, an individual should demonstrate the following competencies:

    Job Knowledge – Competent in required job skills and knowledge; exhibits ability to learn and apply new skills; keeps abreast of current developments; requires minimal supervision; displays understanding of how job relates to others; uses resources effectively.

    Use of Technology – Demonstrates required skills; adapts to new technologies; troubleshoots technological problems; uses technology to increase productivity; keeps technical skills up to date.

    Customer Service – Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.

    Communications – Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods.

    Cooperation – Establishes and maintains effective relations; exhibits tact and consideration; offers assistance and support to co-workers; works cooperatively in group situations; works actively to resolve conflicts.

    Oral Communication – Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings.

    Teamwork – Balances team and individual responsibilities; exhibits objectivity and openness to others’ views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone’s efforts to succeed.

    Written Communication – Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; able to read and interpret written information.

    Quality Management – Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness.

    Conflict Resolution – Encourages open communications; confronts difficult situations; maintains objectivity; keeps emotions under control; uses negotiation skills to resolve conflicts.

    Diversity – Demonstrates knowledge of EEO policy; shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes a harassment-free environment; builds a diverse workforce.

    Ethics – Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and principles; upholds organizational values.

    Adaptability – Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.

    Personal Appearance – Dresses appropriately for position; keeps self well groomed.

    Attendance/Punctuality – Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.

    Dependability – Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals.; completes tasks on time or notifies appropriate person with an alternate plan.

    Quality – Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.

    Quantity – Meets productivity standards; completes work in timely manner; strives to increase productivity; works quickly.

    Safety and Security – Observes safety and security procedures; determines appropriate action beyond guidelines; reports potentially unsafe conditions; uses equipment and materials properly.

    Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Education and/or Experience

    6 months or more of front desk experience; preferably with brand experience

    Language Skills

    Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

     

    Bi-lingual or multi-lingual preferred.

    Reasoning Ability

    Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.  Ability to deal with problems involving several concrete variables in standardized situations.

    Computer Skills

    To perform this job successfully, an individual should have knowledge of Database software. Computer literacy, Microsoft Office.

    Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    While performing the duties of this Job, the employee is regularly be required to stand and walk and occasionally sit. The employee must occasionally lift pull/push and/or move up to 25 pounds.

    Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    The noise level in the work environment is usually moderate.

    Apply Now

  • Server-The Sam Houston Hotel a Curio Collection hotel by Hilton

    Job Title: Server – Waiter – HIRING FULL & PART TIME POSITIONS

    Department: Food and Beverage

    Supervisor: Food and Beverage Manager/Director/Restaurant Manager

    Summary

    Provide friendly, responsive service to create an exceptional dining experience for all of our guests. Each server’s primary objective is to show our guests such a marvelous time; they will want to return again and again.

    Essential Duties and Responsibilities include the following. Other duties may be assigned.

    Welcome and greet guests. Make all our guests feel comfortable and let them know you’re there to personally take care of them.

    Inform guests of specials and menu changes.

    Make recommendations you genuinely feel your guests will enjoy.

    Up-sell food & beverage items using suggestive selling techniques.

    Answer questions regarding regions where food products come from, how food is prepared.

    Describe in detail tastes and textures.

    Answer questions regarding wine list, where wine comes from the vintage and the aromas & flavors of the wines.

    Answer questions about our food, beverages and other restaurant functions and services.

    Take food and beverage orders from guests, enter orders in our point-of-sale system which relays orders to the kitchen and bar.

    Deliver food and beverages from kitchen and bar to guests in a timely matter.

    Perform side work as required by assignment.

    Maintain clean service areas.

    Monitor and observe guests dining experience. Ensure guests are satisfied with the food and service. Respond promptly and courteously to any requests.

    Prepare final bill, present check to guest, accept payment, process credit card charges or make change (if applicable).

    Be ready and willing to assist fellow servers as situations arise.

    Be ready and willing to assist bus person with clearing and resetting tables.

    Thank guests for their visit and invite them to return.

    Be available to fill in as needed to ensure the smooth and efficient operation of the restaurant as directed by the restaurant manager or immediate supervisor.

    Accurately record reservations.

    Wash dishes as assigned by manager, in the absence of a dishwasher and/or during slow periods.

    Keep restrooms clean and stocked with necessary supplies as directed.

    Change kegs or soda station BIBs as directed, when needed.

    Clean and organize salad, soup and bread stations if applicable.

    Other duties as assigned by management

    Supervisory Responsibilities

    This job has no supervisory responsibilities.

    Competencies

    To perform the job successfully, an individual should demonstrate the following competencies:

    Customer Service – Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.

    Communications – Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods.

    Job Knowledge – Competent in required job skills and knowledge; exhibits ability to learn and apply new skills; keeps abreast of current developments; requires minimal supervision; displays understanding of how job relates to others; uses resources effectively.

    Cooperation – Establishes and maintains effective relations; exhibits tact and consideration; offers assistance and support to co-workers; works cooperatively in group situations; works actively to resolve conflicts.

    Oral Communication – Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings.

    Teamwork – Balances team and individual responsibilities; exhibits objectivity and openness to others’ views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone’s efforts to succeed.

    Quality Management – Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness.

    Ethics – Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and principles; upholds organizational values.

    Personal Appearance – Dresses appropriately for position; keeps self well groomed.

    Attendance/Punctuality – Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.

    Dependability – Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals.; completes tasks on time or notifies appropriate person with an alternate plan.

    Quality – Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.

    Quantity – Meets productivity standards; completes work in timely manner; strives to increase productivity; works quickly.

    Safety and Security – Observes safety and security procedures; determines appropriate action beyond guidelines; reports potentially unsafe conditions; uses equipment and materials properly.

    Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Education and/or Experience

    Bachelor’s degree from four-year college or university preferred; or two years related experience and/or training in a hotel / resort sales environment; or equivalent combination of education and experience.

    Language Skills

    Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

    Reasoning Ability

    Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.  Ability to deal with problems involving several concrete variables in standardized situations.

    Certificates, Licenses, Registrations

    Current Food Handler’s certificate or ServSafe certification is required. Current TABC (TX) ot RVSP (LA) is required.

    Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    While performing the duties of this job, the employee is occasionally required to stand, walk, sit, use hand to finger, handle or feel objects, tools and/or controls, reach with hands and arms, climb stairs, balance, stoop, kneel, crouch, crawl, talk and hear.  Employee will have to move, set up and tear down restaurant equipment including but not limited to chairs, tables, linens, service ware etc.  The employee must occasionally lift and/or move up to 50 pounds.

    Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    The noise level in the work environment is usually moderate.

    Apply Now

  • Bartender-The Sam Houston Hotel a Curio Collection hotel by Hilton

    Job Title: Bartender – HIRING FULL & PART TIME POSITIONS

    Department: Food and Beverage

    Supervisor: Director of Food and Beverage

     

    Summary

    Mixes and serves alcoholic and nonalcoholic drinks to patrons of bar by performing the following duties.

    Essential Duties and Responsibilities include the following. Other duties may be assigned.

    Takes orders from customers or Bar Waiter/Waitress.

    Mixes ingredients such as liquor, soda, water, sugar, and bitters to prepare cocktails and other drinks.

    Serves wine and draught or bottled beer.

    Collects money for drinks served.

    Orders or requisitions liquors and supplies.

    Arranges bottles and glasses to make attractive display.

    Slices and pits fruit for garnishing drinks.

    Prepares appetizers such as pickles, cheese, and cold meats.

    Replenishes bar snacks such as chips, pretzels, and nuts.

    Supervisory Responsibilities

    This job has no supervisory responsibilities.

    Competencies

    To perform the job successfully, an individual should demonstrate the following competencies:

    Job Knowledge – Competent in required job skills and knowledge; exhibits ability to learn and apply new skills; keeps abreast of current developments; requires minimal supervision; displays understanding of how job relates to others; uses resources effectively.

    Customer Service – Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.

    Managing Customer Focus – Promotes customer focus; establishes customer service standards; provides training in customer service delivery; monitors customer satisfaction; develops new approaches to meeting customer needs.

    Oral Communication – Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings.

    Teamwork – Balances team and individual responsibilities; exhibits objectivity and openness to others’ views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone’s efforts to succeed.

    Ethics – Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and principles; upholds organizational values.

    Adaptability – Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.

    Personal Appearance – Dresses appropriately for position; keeps self well groomed.

    Attendance/Punctuality – Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.

    Dependability – Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals.; completes tasks on time or notifies appropriate person with an alternate plan.

    Quality – Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.

    Quantity – Meets productivity standards; completes work in timely manner; strives to increase productivity; works quickly.

    Safety and Security – Observes safety and security procedures; determines appropriate action beyond guidelines; reports potentially unsafe conditions; uses equipment and materials properly.

    Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Education and/or Experience

    Less than a high school education; or one to three months related experience and/or training; or equivalent combination of education and experience.

    Language Skills

    Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.  Ability to write routine reports and correspondence.  Ability to speak effectively before groups of customers or employees of organization.

    Mathematical Skills

    Ability to add and subtract two-digit numbers and to multiply and divide with 10’s and 100’s.  Ability to perform these operations using units of American money and weight measurement, volume, and distance.

    Reasoning Ability

    Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.  Ability to deal with problems involving a few concrete variables in standardized situations.

    Computer Skills

    To perform this job successfully, an individual should have knowledge of Inventory software.

    Certificates, Licenses, Registrations

    Current TABC (TX) or RVSP (LA) is required. Current Food Handler’s certificate or ServSafe certification is required.

    Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    While performing the duties of this Job, the employee is regularly required to stand; use hands to finger, handle, or feel and reach with hands and arms.  The employee is frequently required to walk.  The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl and taste or smell. The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds.

    Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    The noise level in the work environment is usually moderate.

    Apply Now

  • Food & Beverage Supervisor-The Sam Houston Hotel a Curio Collection hotel by Hilton

    Summary

    Assist in the organization, management and administration of all operational aspects for the Food and Beverage department.

    Essential Duties and Responsibilities include the following. Other duties may be assigned.

    Organize all documentation for shift work on a daily basis including pre-shift reports, daily training topics, shift floor plan, requisitions for beverage, food and sundries and manage labor on a daily basis through payroll management system.

    Ensure all staff are meeting all established standards of service. Monitor and test service skills of staff, retrain and reinforce all standards on food and quality and service details daily. Provide feedback and appraisals as necessary.

    Monitor and maintain cleanliness of dining rooms and work areas; communicate issues of safety, cleanliness or malfunctions to appropriate departments; manage maintenance/safety issues to completion.

    Plan and conduct meetings for outlets on a monthly basis to ensure staff is correctly communicated with and that staff are consistently trained and well-motivated. Attend interdepartmental meetings to ensure good cross communication between departments.

    Assist in the development of marketing initiatives, menu items, and other items to stimulate growth in sales for each outlet and a variety of latest market developments.

    Be aware of and assist to control current budgeted and forecasted revenues, payroll, and product costs.

    Report any issues or grievances to the Food and Beverage Director and/or Human Resources.

    Assist in maintaining all programming for food and beverage outlets.

    Assist in scheduling reservations and parties or special events.  Ensure that all aspects are communicated to the culinary team and to all other managers in the F&B department to ensure all details are correctly maintained.

    Assist Host staff with greeting and seating guests during peak times of operation.

    Other duties as assigned by management.

    Supervisory Responsibilities

    Oversee all food and beverage employees within the hotel and act as Food and Beverage Manager in the absence of the Food and Beverage Manager.

    Competencies

    To perform the job successfully, an individual should demonstrate the following competencies:

    Customer Service – Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.

    Communications – Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods.

    Managing Customer Focus – Promotes customer focus; establishes customer service standards; provides training in customer service delivery; monitors customer satisfaction; develops new approaches to meeting customer needs.

    Business Acumen – Understands business implications of decisions; displays orientation to profitability; demonstrates knowledge of market and competition; aligns work with strategic goals.

    Sales Skills – Achieves sales goals; overcomes objections with persuasion and persistence; initiates new contacts; maintains customer satisfaction; maintains records and promptly submits information.

    Planning/Organizing – Prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; organizes or schedules other people and their tasks; develops realistic action plans.

    Job Knowledge – Competent in required job skills and knowledge; exhibits ability to learn and apply new skills; keeps abreast of current developments; requires minimal supervision; displays understanding of how job relates to others; uses resources effectively.

    Use of Technology – Demonstrates required skills; adapts to new technologies; troubleshoots technological problems; uses technology to increase productivity; keeps technical skills up to date.

    Problem Solving – Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.

    Cooperation – Establishes and maintains effective relations; exhibits tact and consideration; offers assistance and support to co-workers; works cooperatively in group situations; works actively to resolve conflicts.

    Oral Communication – Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings.

    Teamwork – Balances team and individual responsibilities; exhibits objectivity and openness to others’ views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone’s efforts to succeed.

    Written Communication – Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; able to read and interpret written information.

    Change Management – Develops workable implementation plans; communicates changes effectively; builds commitment and overcomes resistance; prepares and supports those affected by change; monitors transition and evaluates results.

    Performance Coaching – Defines responsibilities and expectations; sets goals and objectives; gives performance feedback; motivates for increased results; recognizes contributions; encourages training and development.

    Team Leadership – Fosters team cooperation; defines team roles and responsibilities; supports group problem solving; ensures progress toward goals; acknowledges team accomplishments.

    Delegation – Delegates work assignments; matches the responsibility to the person; gives authority to work independently; sets expectations and monitors delegated activities; provides recognition for results.

    Leadership – Exhibits confidence in self and others; inspires and motivates others to perform well; effectively influences actions and opinions of others; accepts feedback from others; gives appropriate recognition to others.

    Managing People – Includes staff in planning, decision-making, facilitating and process improvement; takes responsibility for subordinates’ activities; makes self-available to staff; provides regular performance feedback; develops subordinates’ skills and encourages growth; solicits and applies customer feedback (internal and external); fosters quality focus in others; improves processes, products and services.; continually works to improve supervisory skills.

    Conflict Resolution – Encourages open communications; confronts difficult situations; maintains objectivity; keeps emotions under control; uses negotiation skills to resolve conflicts.

    Recruitment & Staffing – Utilizes recruitment sources; exhibits sound interviewing skills; presents positive, realistic view of the organization; analyzes and forecasts staffing needs; makes quality hiring decisions.

    Cost Consciousness – Works within approved budget; develops and implements cost saving measures; contributes to profits and revenue; conserves organizational resources.

    Ethics – Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and principles; upholds organizational values.

    Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

     

    Education and/or Experience

    Bachelor’s degree from four-year college or university preferred; or two years related experience and/or training in a hotel / resort sales environment; or equivalent combination of education and experience.

     

    Language Skills

    Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

    Reasoning Ability

    Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.  Ability to deal with problems involving several concrete variables in standardized situations.

    Computer Skills

    To perform this job successfully, an individual should have knowledge of Database software. Computer literacy, Microsoft Office.

    Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    While performing the duties of this Job, the employee is occasionally required to stand; walk and sit. The employee must occasionally lift and/or move up to 25 pounds.

    Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    The noise level in the work environment is usually moderate.

     

    Apply Now

  • Front Office Manager-Hampton Inn & Suites Austin Airport

    Summary

    A Front Office Manager supervises the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out.

    Essential Duties and Responsibilities include the following. Other duties may be assigned.

    Oversee the entire Front Office operation to maintain high standards

    Evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement

    Respond to guest complaints generated by Guest Assistance within a timely manner.

    Ensure regular and VIP Guests are recognized and that the Front Office department operates with a sales attitude and promotes the hotel brand’s loyalty scheme

    Maximize room occupancy at best rates and use up-selling techniques to promote hotel services and facilities

    Set departmental objectives, work schedules, budgets, policies, and procedures

    Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork

    Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices

    Maintain good communication and working relationships with all hotel departments

    Monitor staffing levels to meet cover business demands

    Conduct monthly communication meetings and produce minutes

    Manage staff performance issues in compliance with company policies and procedures

    Recruit, manage, train and develop the Front Office team

    Comply with hotel security, fire regulations and all health and safety legislation

    Act in accordance with policies and procedures when working with front of house equipment and property management systems

    Assist with other departments, as necessary

    Supervisory Responsibilities

    This job supervises all Front Office personnel.

    Competencies

    To perform the job successfully, an individual should demonstrate the following competencies:

    Analytical – Synthesizes complex or diverse information; collects and researches data; uses intuition and experience to complement data; designs work flows and procedures.

    Continuous Learning – Assesses own strengths and weaknesses; seeks feedback to improve performance; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others.

    Job Knowledge – Competent in required job skills and knowledge; exhibits ability to learn and apply new skills; keeps abreast of current developments; requires minimal supervision; displays understanding of how job relates to others; uses resources effectively.

    Use of Technology – Demonstrates required skills; adapts to new technologies; troubleshoots technological problems; uses technology to increase productivity; keeps technical skills up to date.

    Problem Solving – Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.

    Customer Service – Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.

    Communications – Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods.

    Cooperation – Establishes and maintains effective relations; exhibits tact and consideration; offers assistance and support to co-workers; works cooperatively in group situations; works actively to resolve conflicts.

    Managing Customer Focus – Promotes customer focus; establishes customer service standards; provides training in customer service delivery; monitors customer satisfaction; develops new approaches to meeting customer needs.

    Oral Communication – Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings.

    Teamwork – Balances team and individual responsibilities; exhibits objectivity and openness to others’ views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone’s efforts to succeed.

    Written Communication – Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; able to read and interpret written information.

    Change Management – Develops workable implementation plans; communicates changes effectively; builds commitment and overcomes resistance; prepares and supports those affected by change; monitors transition and evaluates results.

    Performance Coaching – Defines responsibilities and expectations; sets goals and objectives; gives performance feedback; motivates for increased results; recognizes contributions; encourages training and development.

    Team Leadership – Fosters team cooperation; defines team roles and responsibilities; supports group problem solving; ensures progress toward goals; acknowledges team accomplishments.

    Delegation – Delegates work assignments; matches the responsibility to the person; gives authority to work independently; sets expectations and monitors delegated activities; provides recognition for results.

    Leadership – Exhibits confidence in self and others; inspires and motivates others to perform well; effectively influences actions and opinions of others; accepts feedback from others; gives appropriate recognition to others.

    Managing People – Includes staff in planning, decision-making, facilitating and process improvement; takes responsibility for subordinates’ activities; makes self available to staff; provides regular performance feedback; develops subordinates’ skills and encourages growth; solicits and applies customer feedback (internal and external); fosters quality focus in others; improves processes, products and services.; continually works to improve supervisory skills.

    Quality Management – Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness.

    Visionary Leadership – Displays passion and optimism; inspires respect and trust; mobilizes others to fulfill the vision; provides vision and inspiration to peers and subordinates.

    Business Acumen – Understands business implications of decisions; displays orientation to profitability; demonstrates knowledge of market and competition; aligns work with strategic goals.

    Conflict Resolution – Encourages open communications; confronts difficult situations; maintains objectivity; keeps emotions under control; uses negotiation skills to resolve conflicts.

    Recruitment & Staffing – Utilizes recruitment sources; exhibits sound interviewing skills; presents positive, realistic view of the organization; analyzes and forecasts staffing needs; makes quality hiring decisions.

    Cost Consciousness – Works within approved budget; develops and implements cost saving measures; contributes to profits and revenue; conserves organizational resources.

    Diversity – Demonstrates knowledge of EEO policy; shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes a harassment-free environment; builds a diverse workforce.

    Ethics – Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and principles; upholds organizational values.

    Organizational Support – Follows policies and procedures; completes administrative tasks correctly and on time; supports organization’s goals and values; benefits organization through outside activities; supports affirmative action and respects diversity.

    Adaptability – Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.

    Personal Appearance – Dresses appropriately for position; keeps self well groomed.

    Attendance/Punctuality – Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.

    Dependability – Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals.; completes tasks on time or notifies appropriate person with an alternate plan.

    Initiative – Volunteers readily; undertakes self-development activities; seeks increased responsibilities; takes independent actions and calculated risks; looks for and takes advantage of opportunities; asks for and offers help when needed.

    Judgement – Displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in decision-making process; makes timely decisions.

    Planning/Organizing – Prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; organizes or schedules other people and their tasks; develops realistic action plans.

    Quality – Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.

    Quantity – Meets productivity standards; completes work in timely manner; strives to increase productivity; works quickly.

    Safety and Security – Observes safety and security procedures; determines appropriate action beyond guidelines; reports potentially unsafe conditions; uses equipment and materials properly.

    Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Education and/or Experience

    Bachelor’s degree from four-year college or university preferred; hospitality degree preferred.

     

    Two years related experience managing a front office staff; or equivalent combination of education and experience.

     

    Language Skills

    Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

     

    Reasoning Ability

    Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.  Ability to deal with problems involving several concrete variables in standardized situations.

    Computer Skills

    To perform this job successfully, an individual should have knowledge of Database software. Computer literacy, Microsoft Office.

    Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    While performing the duties of this Job, the employee is regularly be required to stand and walk and occasionally sit. The employee must occasionally lift pull/push and/or move up to 25 pounds.

    Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    The noise level in the work environment is usually moderate.

    Apply Now

  • Chief Engineer-Hampton Inn & Suites Austin Airport

    Summary

    This position supervises the maintenance operations and physical condition of the hotels within the assigned area to ensure the highest standards of guest satisfaction within the allotted budget.

    Essential Duties and Responsibilities include the following. Other duties may be assigned.

    Supervises, develops and maintains an ongoing maintenance operation for hotel, including refrigeration, heating, plumbing, water treatment, preventive maintenance, hotel rooms, air/heating units, ice machines, swimming pools, lighting, kitchen equipment, emergency generators, water softeners, switch rooms, roof exhausts, electrical substations, etc.

    On an ongoing and regular basis, inspects and evaluates physical condition of entire hotel asset, including all guestrooms, public areas, pool area; completes and retains inspection reports on a regular and timely basis, using then-current Company inspection forms.

    Works closely with other departments (i.e., Front Office and Housekeeping Departments on maintenance and repairs issues) and Corporate Project Manager to ensure high level of customer satisfaction.

    Orders material and completes work assignments on time and by a specified date.

    Performs work within departmental expense plans.  Assists General Manager in capital projects when required.

    Maintains hotel by performing painting, plumbing, electrical wiring, and other related maintenance and preventative maintenance activities.

    Notifies management concerning need for major repairs or life safety issues and additions and repairs to all equipment property wide.

    May tend furnace, air conditioner and boiler to provide heat, cool air and hot water for guests.

    Communicates and interprets specifications, job orders and company policies to maintenance employees.

    Oversees compliance with OSHA standards regarding proper usage, dilution of products, equipment safety and usage as well as blood-borne pathogen precautions and procedures.

    Establishes or adjusts work procedures to meet production schedules, recommends measures to improve production.

    Analyzes and resolves work problems or assists employees in resolving work problems.

    Supervises and motivates maintenance staff including hiring, firing, coaching, counseling, evaluating and training activities.

    Communicates verbally and in writing with all levels of employees.

    Attends periodic meetings with General Manager and/or department heads, conducts and/or participates in safety meetings at designated intervals with hotel staff.

    Submits to management recommendations for painting, repairs, furnishings, relocation of equipment, and reallocation of space.

    Understands government regulations affecting hotel’s operations, ensuring hotel is operated in compliance with all applicable laws, ordinances, regulations, and requirements of any federal, state or municipal authority.

    Understands hotel’s MANAGER ON DUTY PROGRAM, following MOD guidelines and Risk Management/Workman’s Compensation procedures when responding to incidents.

    As required of all hotel associates, assists any customer or potential customer in a prompt, courteous, friendly, and helpful manner at all times.

    Other duties and responsibilities as assigned.

    Supervisory Responsibilities

    May supervise one or more of the following positions: Assistant Chief Engineer and Maintenance Worker. Supervise, monitor, and develop maintenance staff by providing supervision and professional development.

    Competencies

    To perform the job successfully, an individual should demonstrate the following competencies:

    Planning/Organizing – Prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; organizes or schedules other people and their tasks; develops realistic action plans.

    Analytical – Synthesizes complex or diverse information; collects and researches data; uses intuition and experience to complement data; designs work flows and procedures.

    Job Knowledge – Competent in required job skills and knowledge; exhibits ability to learn and apply new skills; keeps abreast of current developments; requires minimal supervision; displays understanding of how job relates to others; uses resources effectively.

    Use of Technology – Demonstrates required skills; adapts to new technologies; troubleshoots technological problems; uses technology to increase productivity; keeps technical skills up to date.

    Problem Solving – Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.

    Project Management – Develops project plans; coordinates projects; communicates changes and progress; completes projects on time and budget; manages project team activities.

    Customer Service – Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.

    Communications – Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods.

    Cooperation – Establishes and maintains effective relations; exhibits tact and consideration; offers assistance and support to co-workers; works cooperatively in group situations; works actively to resolve conflicts.

    Oral Communication – Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings.

    Teamwork – Balances team and individual responsibilities; exhibits objectivity and openness to others’ views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone’s efforts to succeed.

    Written Communication – Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; able to read and interpret written information.

    Performance Coaching – Defines responsibilities and expectations; sets goals and objectives; gives performance feedback; motivates for increased results; recognizes contributions; encourages training and development.

    Team Leadership – Fosters team cooperation; defines team roles and responsibilities; supports group problem solving; ensures progress toward goals; acknowledges team accomplishments.

    Delegation – Delegates work assignments; matches the responsibility to the person; gives authority to work independently; sets expectations and monitors delegated activities; provides recognition for results.

    Leadership – Exhibits confidence in self and others; inspires and motivates others to perform well; effectively influences actions and opinions of others; accepts feedback from others; gives appropriate recognition to others.

    Managing People – Includes staff in planning, decision-making, facilitating and process improvement; takes responsibility for subordinates’ activities; makes self-available to staff; provides regular performance feedback; develops subordinates’ skills and encourages growth; solicits and applies customer feedback (internal and external); fosters quality focus in others; improves processes, products and services.; continually works to improve supervisory skills.

    Quality Management – Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness.

    Visionary Leadership – Displays passion and optimism; inspires respect and trust; mobilizes others to fulfill the vision; provides vision and inspiration to peers and subordinates.

    Conflict Resolution – Encourages open communications; confronts difficult situations; maintains objectivity; keeps emotions under control; uses negotiation skills to resolve conflicts.

    Cost Consciousness – Works within approved budget; develops and implements cost saving measures; contributes to profits and revenue; conserves organizational resources.

    Ethics – Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and principles; upholds organizational values.

    Organizational Support – Follows policies and procedures; completes administrative tasks correctly and on time; supports organization’s goals and values; benefits organization through outside activities; supports affirmative action and respects diversity.

    Strategic Thinking – Develops strategies to achieve organizational goals; understands organization’s strengths & weaknesses; analyzes market and competition; identifies external threats and opportunities; adapts strategy to changing conditions.

    Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Education and/or Experience

    High School diploma or general education degree (GED) preferred.

    Prior hotel maintenance experience of at least 4 years or more is a plus, with previous experience in management of maintenance/engineering specific to electrical, plumbing, HVAC system, ventilation system and carpentry.

    Language Skills

    Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

    Reasoning Ability

    Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.  Ability to deal with problems involving several concrete variables in standardized situations.

    Computer Skills

    To perform this job successfully, an individual should have knowledge of Database software. Computer literacy, Microsoft Office.

    Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    While performing the duties of this Job, the employee is occasionally required to stand; walk and sit. The employee must occasionally lift and/or move up to 25 pounds.

    Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    The noise level in the work environment is usually moderate.

    Apply Now

  • Director of Sales-Hampton Inn & Suites Austin Airport

    Summary

    Develops and implements the total sales and marketing efforts of the hotel, including securing new accounts, maintaining existing accounts, interviewing, hiring, supervising and monitoring performance for all sales personnel and executing sales and marketing strategies to maximize the revenues of the hotel.  All requirements of the position are expected to function within budgets and goals for the hotel.

    Essential Duties and Responsibilities include the following. Other duties may be assigned.

    Directs the activities of the hotel sales team, providing leadership and motivation necessary to implement effective sales and marketing strategies and to maximize the generation of all hotel sales/revenues, including transient and group room sales, food and beverage revenues.

    Responds quickly to all inquiries or delegates team members within the sale department to coordinate responses to all inquiries for business for the hotel.

    Develops and maintains relationships with key clients in order to produce group and/or convention business, to include room sales, food & beverage sales, catering/banquet services.

    Develops and manages the departmental budget and monitors sales activities/performance to ensure actual sales meet or exceed established revenue plan; accurately reports variances/projections.

    Directs the scheduling of conventions and group activities at the hotel and coordinates with other hotel-level departments to facilitate services agreed upon by the sales office and prospective clients.

    Develops hotel-level tactical sales and marketing plans to support overall system-wide sales plans/strategies and programs. Creates an annual sales and marketing plan including strategies and action steps for each revenue category.

    Develops and maintains good relationships with officials and representatives of local community groups and companies and attends out-of-town conventions to generate convention and group business.

    Assists General Manager and Corporate Sales and Marketing Director in the development and update of the hotel-level business plan to include input on hotel budget and sales goals and plans that support the overall business and sales strategies of the company.

    Maintains an effective business plan. Coordinates, with corporate influence, a proactive public relations plan with action steps to drive awareness to the property.

    Develops the revenue portion of the budget in conjunction with others as assigned as well as the marketing expense plan specifically related to the action calendar.

    Recruits, hires, trains, and provides career development for all sales and catering personnel; conducts performance evaluations and provides feedback to employees using company hiring standards and guidelines.

    Follows company policies and procedures and is able to effectively communicate them to subordinates.

    Responds quickly to guest requests in a friendly manner. Follows up to ensure guest satisfaction.

    Fulfills Manager on Duty shifts.

    Maintains a professional image at all times through appearance and dress.

    Ensures hotel is in compliance with all federal, state and local laws, including OSHA, EEOC, Wage Hour and Health laws.

    Note: Other duties as assigned by supervisor or management.

    Supervisory Responsibilities

    This position supervises all Sales department employees.

    Competencies

    To perform the job successfully, an individual should demonstrate the following competencies:

    Managing Customer Focus – Promotes customer focus; establishes customer service standards; provides training in customer service delivery; monitors customer satisfaction; develops new approaches to meeting customer needs.

    Business Acumen – Understands business implications of decisions; displays orientation to profitability; demonstrates knowledge of market and competition; aligns work with strategic goals.

    Sales Skills – Achieves sales goals; overcomes objections with persuasion and persistence; initiates new contacts; maintains customer satisfaction; maintains records and promptly submits information.

    Planning/Organizing – Prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; organizes or schedules other people and their tasks; develops realistic action plans.

    Analytical – Synthesizes complex or diverse information; collects and researches data; uses intuition and experience to complement data; designs work flows and procedures.

    Job Knowledge – Competent in required job skills and knowledge; exhibits ability to learn and apply new skills; keeps abreast of current developments; requires minimal supervision; displays understanding of how job relates to others; uses resources effectively.

    Use of Technology – Demonstrates required skills; adapts to new technologies; troubleshoots technological problems; uses technology to increase productivity; keeps technical skills up to date.

    Problem Solving – Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.

    Project Management – Develops project plans; coordinates projects; communicates changes and progress; completes projects on time and budget; manages project team activities.

    Customer Service – Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service ; responds to requests for service and assistance; meets commitments.

    Communications – Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods.

    Cooperation – Establishes and maintains effective relations; exhibits tact and consideration; offers assistance and support to co-workers; works cooperatively in group situations; works actively to resolve conflicts.

    Oral Communication – Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings.

    Teamwork – Balances team and individual responsibilities; exhibits objectivity and openness to others’ views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone’s efforts to succeed.

    Written Communication – Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; able to read and interpret written information.

    Performance Coaching – Defines responsibilities and expectations; sets goals and objectives; gives performance feedback; motivates for increased results; recognizes contributions; encourages training and development.

    Team Leadership – Fosters team cooperation; defines team roles and responsibilities; supports group problem solving; ensures progress toward goals; acknowledges team accomplishments.

    Delegation – Delegates work assignments; matches the responsibility to the person; gives authority to work independently; sets expectations and monitors delegated activities; provides recognition for results.

    Leadership – Exhibits confidence in self and others; inspires and motivates others to perform well; effectively influences actions and opinions of others; accepts feedback from others; gives appropriate recognition to others.

    Managing People – Includes staff in planning, decision-making, facilitating and process improvement; takes responsibility for subordinates’ activities; makes self available to staff; provides regular performance feedback; develops subordinates’ skills and encourages growth; solicits and applies customer feedback (internal and external); fosters quality focus in others; improves processes, products and services.; continually works to improve supervisory skills.

    Quality Management – Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness.

    Visionary Leadership – Displays passion and optimism; inspires respect and trust; mobilizes others to fulfill the vision; provides vision and inspiration to peers and subordinates.

    Business Acumen – Understands business implications of decisions; displays orientation to profitability; demonstrates knowledge of market and competition; aligns work with strategic goals.

    Conflict Resolution – Encourages open communications; confronts difficult situations; maintains objectivity; keeps emotions under control; uses negotiation skills to resolve conflicts.

    Impact & Influence – Pursues and wins support for ideas; displays ability to influence key decision-makers; achieves win-win outcomes; uses authority appropriately to accomplish goals; addresses divergent opinions.

    Recruitment & Staffing – Utilizes recruitment sources; exhibits sound interviewing skills; presents positive, realistic view of the organization; analyzes and forecasts staffing needs; makes quality hiring decisions.

    Cost Consciousness – Works within approved budget; develops and implements cost saving measures; contributes to profits and revenue; conserves organizational resources.

    Ethics – Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and principles; upholds organizational values.

    Organizational Support – Follows policies and procedures; completes administrative tasks correctly and on time; supports organization’s goals and values; benefits organization through outside activities; supports affirmative action and respects diversity.

    Strategic Thinking – Develops strategies to achieve organizational goals; understands organization’s strengths & weaknesses; analyzes market and competition; identifies external threats and opportunities; adapts strategy to changing conditions.

    Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Minimum of two years’ experience managing or leading a hotel sales team

    Extensive knowledge of forecasting sales and interpreting/analyzing results to plan and conducting budgetary analysis

    Extensive knowledge of sales skills, revenue management, recruiting, supervising, training and motivating managers

    Demonstrated ability to understand customer requirements and translating these into sales solutions

    Track record of leading and inspiring teams to meet or exceed sales goals

    Ability to be assertive and persuasive without being aggressive

    Excellent communicator with strong written and verbal communication skills

    Track record of developing long term relationships and contacts

    Ability to quickly evaluate alternatives and decide on a plan of action

    Ability to work in a fast-paced environment and to maintain good working relationship with all departments and staff

    Working knowledge of MS Word, Excel and DELPHI, or similar sales management system

    Systems experience a PLUS

    Education and/or Experience

    Bachelor’s degree from four-year college or university preferred; or five years related experience and/or training in a hotel sales environment; or equivalent combination of education and experience.

    Language Skills

    Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

    Reasoning Ability

    Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.  Ability to deal with problems involving several concrete variables in standardized situations.

    Computer Skills

    To perform this job successfully, an individual should have knowledge of Database software. Computer literacy, Microsoft Office.

    Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    While performing the duties of this Job, the employee is occasionally required to stand; walk and sit. The employee must occasionally lift and/or move up to 25 pounds.

    Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    The noise level in the work environment is usually moderate.

    Apply Now

  • Night Auditor-DoubleTree Galveston Beach

    Summary

    The Night Auditor responsible for the overall operations and appearance of the front desk of a hotel, typically during the overnight shift. The Night Auditor is also responsible for attending to all front office needs, the needs of guests, especially during check-in and check-out and is responsible for balancing the revenue and expense transactions, which occurred during the day at the hotel. This essential position is also responsible for reporting of revenues and activity of the hotel to regional and corporate level systems as directed.

    Essential Duties and Responsibilities include the following. Other duties may be assigned.

    Check-in and check-out hotel guests in a confident, professional, and friendly manner.

    Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.

    Provide gracious and efficient telephone service.

    Review arrivals noting special requests and blocking rooms as necessary for VIP and group arrivals.

    Complete all items as listed on shift checklists.

    Ensure proper credit card procedures are followed at all times to include credit card authorization/charging and guest signature on registration slip.

    Adhere to all cashiering procedures: open, secure and balance out shift banks to include the verification of all cash

    Issue guest safety deposit boxes as requested.

    Communicate service and amenities of the hotel to guests.

    Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity deliver).

    Meet with departing Front Office staff to review business status and follow up items.

    Provide Concierge service – fluent knowledge of local restaurants, special events, city attractions, and guest amenities.

    Knowledgeable of hotel fire and emergency procedures.

    Keep the front desk areas clean and well organized.

    Assist with reservations calls in a professional manner.

    Document maintenance needs and submit to appropriate manager.

    Maintain complete knowledge of all hotel features/services, hours of operation.

    Knowledge of all room types, numbers, layout, décor, appointments and location; and all room rates, special packages and promotions.

    Knowledge of daily house count and expected arrivals/departures and room availability status for any given day.

    Prepare any/all reports as directed.

    Prepare appropriate housekeeping reports as directed.

    Completing and producing various audit reports dictated by brand, system and ALH requirements.

    Performing all the duties as outlined in the brand and reservation system training manuals.

    Closing, balancing and making necessary corrections to guest and hotel accounts.

    Counting and balancing cash, credit cards and direct bill accounts.

    Investigation or analyzing out-of-balance situations and making adjustments or corrections as needed.

    Communication to all necessary managers on property, GM and corporate office staff with reference to reporting and audit of daily revenues.

    All other duties as assigned by management.

    Supervisory Responsibilities

    This job has no supervisory responsibilities.

    Competencies

    To perform the job successfully, an individual should demonstrate the following competencies:

    Analytical – Synthesizes complex or diverse information; collects and researches data; uses intuition and experience to complement data; designs work flows and procedures.

    Continuous Learning – Assesses own strengths and weaknesses; seeks feedback to improve performance; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others.

    Job Knowledge – Competent in required job skills and knowledge; exhibits ability to learn and apply new skills; keeps abreast of current developments; requires minimal supervision; displays understanding of how job relates to others; uses resources effectively.

    Use of Technology – Demonstrates required skills; adapts to new technologies; troubleshoots technological problems; uses technology to increase productivity; keeps technical skills up to date.

    Problem Solving – Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.

    Customer Service – Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.

    Communications – Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods.

    Cooperation – Establishes and maintains effective relations; exhibits tact and consideration; offers assistance and support to co-workers; works cooperatively in group situations; works actively to resolve conflicts.

    Oral Communication – Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings.

    Teamwork – Balances team and individual responsibilities; exhibits objectivity and openness to others’ views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone’s efforts to succeed.

    Written Communication – Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; able to read and interpret written information.

    Quality Management – Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness.

    Business Acumen – Understands business implications of decisions; displays orientation to profitability; demonstrates knowledge of market and competition; aligns work with strategic goals.

    Cost Consciousness – Works within approved budget; develops and implements cost saving measures; contributes to profits and revenue; conserves organizational resources.

    Ethics – Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and principles; upholds organizational values.

    Adaptability – Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.

    Personal Appearance – Dresses appropriately for position; keeps self well groomed.

    Attendance/Punctuality – Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.

    Dependability – Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals.; completes tasks on time or notifies appropriate person with an alternate plan.

    Judgement – Displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in decision-making process; makes timely decisions.

    Quality – Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.

    Quantity – Meets productivity standards; completes work in timely manner; strives to increase productivity; works quickly.

    Safety and Security – Observes safety and security procedures; determines appropriate action beyond guidelines; reports potentially unsafe conditions; uses equipment and materials properly.

    Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Education and/or Experience

    Six months or more at a hotel front desk, preferably as an auditor.

    Language Skills

    Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

     

    Bi-lingual or multi-lingual preferred.

    Reasoning Ability

    Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.  Ability to deal with problems involving several concrete variables in standardized situations.

    Mathematical Skills

    Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals.  Ability to compute rate, ratio and percent.  Ability to calculate figures and amounts such as discounts, interests, proportions and percentages.

    Computer Skills

    To perform this job successfully, an individual should have knowledge of Database software. Computer literacy, Microsoft Office.

    Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    While performing the duties of this Job, the employee is regularly be required to stand and walk and occasionally sit. The employee must occasionally lift pull/push and/or move up to 25 pounds.

     

    Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    The noise level in the work environment is usually moderate.

    Apply Now

  • Maintenance Engineer-DoubleTree Galveston Beach

    Summary

    Responsible primarily for general maintenance, preventative maintenance and repairs in hotel guest rooms, meeting space, restaurant and common areas. Perform some repairs on mechanical, electrical, plumbing, kitchen, and laundry areas and equipment.

    Essential Duties and Responsibilities include the following. Other duties may be assigned.

    Responsible for engineering and maintenance operations of the hotel, hotel property, restaurant and grounds.

    Responds to engineering and maintenance concerns.

    Performs and/or monitors maintenance and preventative maintenance projects.

    Responds to all building related safety concerns.

    Maintains departmental compliance with hotel maintenance procedures.

    Supports hotel departmental maintenance programs and executes daily, weekly and monthly checklists.

    Assists in the supervision of temporary maintenance projects.

    Assist management in specifying proper supplies and equipment for operations.

    Responds to hotel guest related concerns with a positive guest centered and hospitable manner.

    Maintain the guest rooms, public space, and back of the hotel areas in good repair by performing various tasks related to a variety of trades including carpentry, plumbing, electrical, air conditioning, painting, wall covering and tiling to ensure an attractive and well-maintained hotel.

    Must possess knowledgeable of basic hand/power tool operation.

    Clean and maintain pool and spa area.

    Must be available to respond to emergencies when not physically at the job site.

    Perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work with a minimum of supervision.

    Effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger.

    Works well under pressure of maintenance issues at time of check-in/check-out of guests and handle multiple tasks at once.

    Supervisory Responsibilities

    This job has no supervisory responsibilities.

    Competencies

    To perform the job successfully, an individual should demonstrate the following competencies:

    Job Knowledge – Competent in required job skills and knowledge; exhibits ability to learn and apply new skills; keeps abreast of current developments; requires minimal supervision; displays understanding of how job relates to others; uses resources effectively.

    Customer Service – Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.

    Communications – Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods.

    Cooperation – Establishes and maintains effective relations; exhibits tact and consideration; offers assistance and support to co-workers; works cooperatively in group situations; works actively to resolve conflicts.

    Oral Communication – Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings.

    Teamwork – Balances team and individual responsibilities; exhibits objectivity and openness to others’ views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone’s efforts to succeed.

    Quality Management – Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness.

    Cost Consciousness – Works within approved budget; develops and implements cost saving measures; contributes to profits and revenue; conserves organizational resources.

    Ethics – Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and principles; upholds organizational values.

    Adaptability – Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.

    Personal Appearance – Dresses appropriately for position; keeps self well groomed.

    Attendance/Punctuality – Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.

    Dependability – Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals.; completes tasks on time or notifies appropriate person with an alternate plan.

    Initiative – Volunteers readily; undertakes self-development activities; seeks increased responsibilities; takes independent actions and calculated risks; looks for and takes advantage of opportunities; asks for and offers help when needed.

    Judgement – Displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in decision-making process; makes timely decisions.

    Quality – Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.

    Quantity – Meets productivity standards; completes work in timely manner; strives to increase productivity; works quickly.

    Safety and Security – Observes safety and security procedures; determines appropriate action beyond guidelines; reports potentially unsafe conditions; uses equipment and materials properly.

    Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Education and/or Experience

    At least 6 months hotel maintenance department experience in a similar capacity.

    Should have basic understanding of HVAC, electrical, plumbing and carpentry concepts.

    Experience handling common housekeeping, maintenance and pool chemicals in a safe manner and encouraging the safe use of those chemicals by all appropriate employees.

    Language Skills

    Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

    Reasoning Ability

    Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.  Ability to deal with problems involving several concrete variables in standardized situations.

    Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    While performing the duties of this job, the employee is occasionally required to stand, walk, sit, use hand to finger, handle or feel objects, tools and/or controls, reach with hands and arms, climb stairs, balance, stoop, kneel, crouch, crawl, talk and hear.  Employee will be occasionally exposed to housekeeping, maintenance and pool chemicals.  The employee must occasionally lift push pull and/or move up to 75 pounds.

    Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    The noise level in the work environment is usually moderate.

    Apply Now

  • Housekeeping Room Attendant-DoubleTree Galveston Beach

    Summary

    Clean guest rooms as assigned ensuring the hotel’s established standards of cleanliness. Responsible for reporting any maintenance deficiencies and handling guest’s requests or complaints. Ensure the confidentiality and security of all guest rooms.

    Essential Duties and Responsibilities include the following. Other duties may be assigned.

    Use correct cleaning chemicals for designated surfaces, according to OSHA regulations and hotel requirements.

    Clean guest rooms as assigned.

    Transport cart with cleaning supplies, amenities and linens to assigned guest room and position securely.

    Empty trash containers and recycling bins.

    Remove all dirty terry and replace with clean per the assigned standard.

    Remove soil, dirt, soap build-up and hair from bathroom mirrors, vanity, sink, toilet, shower walls, bathtub, shower curtain and floor.

    Replace dirty bed linen and make up bed with clean linen.

    Replace laundry bags and slips.

    Clean closets and door tracks on check-out rooms, removing dust and debris. Ensure correct amount and placement of hangers, extra blanket/pillow and other amenities.

    Dust and polish all furniture, pictures, frames, mirrors, light bulbs and switches, TV and remote, etc.

    Realign furniture as needed.

    Open all drawers/doors in check-out rooms and remove items left by guest. Dust inside.

    Check under bed(s), chairs and sofa for debris and remove if present.

    Inspect all conditions in room and bath and report any needed repairs to maintenance.   Report all damage to supervisor.

    Remove dust, spots and smears from all doors, drapes, windows, ledges, frames, baseboards, AC unit, corners and telephones if present.

    Ensure presence of fire safety, rate cards and DND sign. Inspect condition and replace as needed.

    Vacuum throughout entire room and occasionally in other areas.

    Update status of rooms as necessary.

    Stock supply carts and storage areas as directed.

    Ensure security of any assigned guest room keys and turn over any lost and found items from guest rooms to supervisor.

    Clean and replenish all room amenities.

    Handle guest complaints, ensuring guest satisfaction.

    Report any damages or maintenance problems to your supervisor.

    Knowledgeable of hotel fire and emergency procedures.

    Adhere to Lost and Found policy including key control.

    Other essential room cleaning duties as directed by supervisors.

    Make up cribs and rollaway beds.

    Other duties as assigned by supervisors

    Supervisory Responsibilities

    This job has no supervisory responsibilities.

    Competencies

    To perform the job successfully, an individual should demonstrate the following competencies:

    Customer Service – Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.

    Communications – Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods.

    Cooperation – Establishes and maintains effective relations; exhibits tact and consideration; offers assistance and support to co-workers; works cooperatively in group situations; works actively to resolve conflicts.

    Teamwork – Balances team and individual responsibilities; exhibits objectivity and openness to others’ views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone’s efforts to succeed.

    Ethics – Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and principles; upholds organizational values.

    Personal Appearance – Dresses appropriately for position; keeps self well groomed.

    Attendance/Punctuality – Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.

    Dependability – Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals.; completes tasks on time or notifies appropriate person with an alternate plan.

    Quality – Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.

    Quantity – Meets productivity standards; completes work in timely manner; strives to increase productivity; works quickly.

    Safety and Security – Observes safety and security procedures; determines appropriate action beyond guidelines; reports potentially unsafe conditions; uses equipment and materials properly.

    Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Education and/or Experience

    At least 6 months experience in a similar capacity, preferably brand specific experience.

    Knowledge of proper chemical handling.

    Language Skills

    Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

    Reasoning Ability

    Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.  Ability to deal with problems involving several concrete variables in standardized situations.

    Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    While performing the duties of this Job, the employee is regularly required to stand; walk and reach with hands and arms.  The employee is frequently required to stoop, kneel, crouch, or crawl.  The employee is occasionally required to use hands to finger, handle, or feel and climb or balance. The employee must frequently lift and/or move up to 50 pounds.

    Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    The noise level in the work environment is usually moderate.

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  • Food & Beverage Supervisor-DoubleTree Galveston Beach

    Summary

    Assist in the organization, management and administration of all operational aspects for the Food and Beverage department.

    Essential Duties and Responsibilities include the following. Other duties may be assigned.

    Organize all documentation for shift work on a daily basis including pre-shift reports, daily training topics, shift floor plan, requisitions for beverage, food and sundries and manage labor on a daily basis through payroll management system.

    Ensure all staff are meeting all established standards of service. Monitor and test service skills of staff, retrain and reinforce all standards on food and quality and service details daily. Provide feedback and appraisals as necessary.

    Monitor and maintain cleanliness of dining rooms and work areas; communicate issues of safety, cleanliness or malfunctions to appropriate departments; manage maintenance/safety issues to completion.

    Plan and conduct meetings for outlets on a monthly basis to ensure staff is correctly communicated with and that staff are consistently trained and well-motivated. Attend interdepartmental meetings to ensure good cross communication between departments.

    Assist in the development of marketing initiatives, menu items, and other items to stimulate growth in sales for each outlet and a variety of latest market developments.

    Be aware of and assist to control current budgeted and forecasted revenues, payroll, and product costs.

    Report any issues or grievances to the Food and Beverage Director and/or Human Resources.

    Assist in maintaining all programming for food and beverage outlets.

    Assist in scheduling reservations and parties or special events.  Ensure that all aspects are communicated to the culinary team and to all other managers in the F&B department to ensure all details are correctly maintained.

    Assist Host staff with greeting and seating guests during peak times of operation.

    Other duties as assigned by management.

    Supervisory Responsibilities

    Oversee all food and beverage employees within the hotel and act as Food and Beverage Manager in the absence of the Food and Beverage Manager.

    Competencies

    To perform the job successfully, an individual should demonstrate the following competencies:

    Customer Service – Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.

    Communications – Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods.

    Managing Customer Focus – Promotes customer focus; establishes customer service standards; provides training in customer service delivery; monitors customer satisfaction; develops new approaches to meeting customer needs.

    Business Acumen – Understands business implications of decisions; displays orientation to profitability; demonstrates knowledge of market and competition; aligns work with strategic goals.

    Sales Skills – Achieves sales goals; overcomes objections with persuasion and persistence; initiates new contacts; maintains customer satisfaction; maintains records and promptly submits information.

    Planning/Organizing – Prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; organizes or schedules other people and their tasks; develops realistic action plans.

    Job Knowledge – Competent in required job skills and knowledge; exhibits ability to learn and apply new skills; keeps abreast of current developments; requires minimal supervision; displays understanding of how job relates to others; uses resources effectively.

    Use of Technology – Demonstrates required skills; adapts to new technologies; troubleshoots technological problems; uses technology to increase productivity; keeps technical skills up to date.

    Problem Solving – Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.

    Cooperation – Establishes and maintains effective relations; exhibits tact and consideration; offers assistance and support to co-workers; works cooperatively in group situations; works actively to resolve conflicts.

    Oral Communication – Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings.

    Teamwork – Balances team and individual responsibilities; exhibits objectivity and openness to others’ views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone’s efforts to succeed.

    Written Communication – Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; able to read and interpret written information.

    Change Management – Develops workable implementation plans; communicates changes effectively; builds commitment and overcomes resistance; prepares and supports those affected by change; monitors transition and evaluates results.

    Performance Coaching – Defines responsibilities and expectations; sets goals and objectives; gives performance feedback; motivates for increased results; recognizes contributions; encourages training and development.

    Team Leadership – Fosters team cooperation; defines team roles and responsibilities; supports group problem solving; ensures progress toward goals; acknowledges team accomplishments.

    Delegation – Delegates work assignments; matches the responsibility to the person; gives authority to work independently; sets expectations and monitors delegated activities; provides recognition for results.

    Leadership – Exhibits confidence in self and others; inspires and motivates others to perform well; effectively influences actions and opinions of others; accepts feedback from others; gives appropriate recognition to others.

    Managing People – Includes staff in planning, decision-making, facilitating and process improvement; takes responsibility for subordinates’ activities; makes self-available to staff; provides regular performance feedback; develops subordinates’ skills and encourages growth; solicits and applies customer feedback (internal and external); fosters quality focus in others; improves processes, products and services.; continually works to improve supervisory skills.

    Conflict Resolution – Encourages open communications; confronts difficult situations; maintains objectivity; keeps emotions under control; uses negotiation skills to resolve conflicts.

    Recruitment & Staffing – Utilizes recruitment sources; exhibits sound interviewing skills; presents positive, realistic view of the organization; analyzes and forecasts staffing needs; makes quality hiring decisions.

    Cost Consciousness – Works within approved budget; develops and implements cost saving measures; contributes to profits and revenue; conserves organizational resources.

    Ethics – Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and principles; upholds organizational values.

    Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

     

    Education and/or Experience

    Bachelor’s degree from four-year college or university preferred; or two years related experience and/or training in a hotel / resort sales environment; or equivalent combination of education and experience.

     

    Language Skills

    Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

    Reasoning Ability

    Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.  Ability to deal with problems involving several concrete variables in standardized situations.

    Computer Skills

    To perform this job successfully, an individual should have knowledge of Database software. Computer literacy, Microsoft Office.

    Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    While performing the duties of this Job, the employee is occasionally required to stand; walk and sit. The employee must occasionally lift and/or move up to 25 pounds.

    Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    The noise level in the work environment is usually moderate.

    Apply Now

  • Guest Service Agent-DoubleTree Galveston Beach

    Summary

    Responsible for providing quality guest service as it pertains to all front office operations including but not limited to checking in/out of hotel guests; phone/PBX operations, mail/message service, hotel reservations, concierge services etc. in a professional and hospitable manner.

    Essential Duties and Responsibilities include the following. Other duties may be assigned.

    Check-in and check-out hotel guests in a confident, professional, and friendly manner.

    Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.

    Provide gracious and efficient telephone service.

    Review arrivals noting special requests and blocking rooms as necessary for VIP and group arrivals.

    Complete all items as listed on shift checklists.

    Ensure proper credit card procedures are followed at all times to include credit card authorization/charging and guest signature on registration slip.

    Adhere to all cashiering procedures: open, secure and balance out shift banks to include the verification of all cash,

    Issue guest safety deposit boxes as requested.

    Communicate service and amenities of the hotel to guests.

    Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity deliver).

    Meet with departing Front Office staff to review business status and follow up items.

    Provide Concierge service – fluent knowledge of local restaurants, special events, city attractions, and guest amenities.

    Knowledgeable of hotel fire and emergency procedures.

    Keep the front desk areas clean and well organized.

    Assist with reservations calls in a professional manner.

    Document maintenance needs and submit to appropriate manager.

    Maintain complete knowledge of all hotel features/services, hours of operation.

    Knowledge of all room types, numbers, layout, décor, appointments and location; and all room rates, special packages and promotions.

    Knowledge of daily house count and expected arrivals/departures and room availability status for any given day.

    Prepare any/all reports as directed.

    Prepare appropriate housekeeping reports as directed.

    Supervisory Responsibilities

    This job has no supervisory responsibilities.

    Competencies

    To perform the job successfully, an individual should demonstrate the following competencies:

    Job Knowledge – Competent in required job skills and knowledge; exhibits ability to learn and apply new skills; keeps abreast of current developments; requires minimal supervision; displays understanding of how job relates to others; uses resources effectively.

    Use of Technology – Demonstrates required skills; adapts to new technologies; troubleshoots technological problems; uses technology to increase productivity; keeps technical skills up to date.

    Customer Service – Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.

    Communications – Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods.

    Cooperation – Establishes and maintains effective relations; exhibits tact and consideration; offers assistance and support to co-workers; works cooperatively in group situations; works actively to resolve conflicts.

    Oral Communication – Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings.

    Teamwork – Balances team and individual responsibilities; exhibits objectivity and openness to others’ views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone’s efforts to succeed.

    Written Communication – Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; able to read and interpret written information.

    Quality Management – Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness.

    Conflict Resolution – Encourages open communications; confronts difficult situations; maintains objectivity; keeps emotions under control; uses negotiation skills to resolve conflicts.

    Diversity – Demonstrates knowledge of EEO policy; shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes a harassment-free environment; builds a diverse workforce.

    Ethics – Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and principles; upholds organizational values.

    Adaptability – Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.

    Personal Appearance – Dresses appropriately for position; keeps self well groomed.

    Attendance/Punctuality – Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.

    Dependability – Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals.; completes tasks on time or notifies appropriate person with an alternate plan.

    Quality – Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.

    Quantity – Meets productivity standards; completes work in timely manner; strives to increase productivity; works quickly.

    Safety and Security – Observes safety and security procedures; determines appropriate action beyond guidelines; reports potentially unsafe conditions; uses equipment and materials properly.

    Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Education and/or Experience

    6 months or more of front desk experience; preferably with brand experience

    Language Skills

    Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

     

    Bi-lingual or multi-lingual preferred.

    Reasoning Ability

    Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.  Ability to deal with problems involving several concrete variables in standardized situations.

    Computer Skills

    To perform this job successfully, an individual should have knowledge of Database software. Computer literacy, Microsoft Office.

    Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    While performing the duties of this Job, the employee is regularly be required to stand and walk and occasionally sit. The employee must occasionally lift pull/push and/or move up to 25 pounds.

    Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    The noise level in the work environment is usually moderate.

    Apply Now

  • Dishwasher-DoubleTree Galveston Beach

    Summary

    Maintains kitchen work areas and restaurant equipment and utensils in clean and orderly condition by performing the following duties.

    Essential Duties and Responsibilities include the following. Other duties may be assigned.

    Scrapes food from dirty dishes and washes them by hand or places them in racks or on conveyor to dishwashing machine.

    Holds inverted glasses over revolving brushes to clean inside surfaces.

    Washes pots, pans, and trays.

    Sweeps and mops kitchen floors.

    Washes worktables, walls, refrigerators, and meat blocks.

    Segregates and removes trash and garbage and places it in designated containers.

    Steam cleans or hoses out garbage cans.

    Sorts bottles, and breaks disposable ones in bottle crushing machine.

    Polishes silver using burnishing machine tumbler, chemical dip, buffing wheel, and hand cloth.

    Transfers supplies and equipment between storage and work areas.

    Sets up banquet tables.

    Washes and peels vegetables.

    Loads or unloads trucks picking up or delivering supplies and food.

    Supervisory Responsibilities

    This job has no supervisory responsibilities.

    Competencies

    To perform the job successfully, an individual should demonstrate the following competencies:

    Teamwork – Balances team and individual responsibilities; exhibits objectivity and openness to others’ views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone’s efforts to succeed.

    Ethics – Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and principles; upholds organizational values.

    Organizational Support – Follows policies and procedures; completes administrative tasks correctly and on time; supports organization’s goals and values; benefits organization through outside activities; supports affirmative action and respects diversity.

    Adaptability – Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.

    Attendance/Punctuality – Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.

    Dependability – Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals.; completes tasks on time or notifies appropriate person with an alternate plan.

    Quality – Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.

    Safety and Security – Observes safety and security procedures; determines appropriate action beyond guidelines; reports potentially unsafe conditions; uses equipment and materials properly.

    Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Education and/or Experience

    Less than high school education; or up to one-month related experience or training; or equivalent combination of education and experience.

    Language Skills

    Ability to read a limited number of two- and three-syllable words and to recognize similarities and differences between words and between series of numbers.  Ability to print and speak simple sentences.

    Reasoning Ability

    Ability to apply common sense understanding to carry out simple one- or two-step instructions.  Ability to deal with standardized situations with only occasional or no variables.

    Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    While performing the duties of this Job, the employee is regularly required to stand and reach with hands and arms.  The employee is frequently required to walk and use hands to finger, handle, or feel.  The employee is occasionally required to stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 50 pounds.

    Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    The noise level in the work environment is usually moderate.

    Apply Now

  • Line Cook-DoubleTree Galveston Beach

    Summary

    Accurately and efficiently prepare and cook menu items per standards and instruction as well as perform other duties in the areas of food and beverage and kitchen management.

    Essential Duties and Responsibilities include the following. Other duties may be assigned.

    Prepares a variety of meats, seafood, poultry, vegetables and other food items for cooking in broilers, ovens, grills, fryers and a variety of other kitchen equipment.

    Assumes responsibility for quality of products served.

    Knows learns and complies consistently with our assigned standards, cooking methods, quality standards and kitchen rules, policies and procedures.

    Stocks and maintains sufficient levels of food products at line stations to assure a smooth service period.

    Portions food products as directed prior to cooking according to assigned standards and recipe specifications.

    Maintains a clean and sanitary work station area including tables, shelves, grills, broilers, fryers, pasta cookers, sauté burners, convection oven, flat top range and refrigeration equipment.

    Follows proper plate presentation and garnish set up for all dishes.

    Handles, stores and rotates all products properly.

    Assists in food prep assignments during off-peak periods as needed.

    • Closes the kitchen properly and follows the closing checklist for kitchen stations as directed. Assists others in closing the kitchen.
    • Assist with food and beverage inventories as directed.
    • Attends all scheduled employee meetings.
    • Performs other related duties as assigned by manager.

    Supervisory Responsibilities

    This job has no supervisory responsibilities.

    Competencies

    To perform the job successfully, an individual should demonstrate the following competencies:

    Job Knowledge – Competent in required job skills and knowledge; exhibits ability to learn and apply new skills; keeps abreast of current developments; requires minimal supervision; displays understanding of how job relates to others; uses resources effectively.

    Customer Service – Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.

    Communications – Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods.

    Cooperation – Establishes and maintains effective relations; exhibits tact and consideration; offers assistance and support to co-workers; works cooperatively in group situations; works actively to resolve conflicts.

    Oral Communication – Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings.

    Teamwork – Balances team and individual responsibilities; exhibits objectivity and openness to others’ views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone’s efforts to succeed.

    Quality Management – Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness.

    Cost Consciousness – Works within approved budget; develops and implements cost saving measures; contributes to profits and revenue; conserves organizational resources.

    Diversity – Demonstrates knowledge of EEO policy; shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes a harassment-free environment; builds a diverse workforce.

    Ethics – Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and principles; upholds organizational values.

    Adaptability – Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.

    Personal Appearance – Dresses appropriately for position; keeps self well groomed.

    Attendance/Punctuality – Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.

    Dependability – Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan.

    Quality – Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.

    Quantity – Meets productivity standards; completes work in timely manner; strives to increase productivity; works quickly.

    Safety and Security – Observes safety and security procedures; determines appropriate action beyond guidelines; reports potentially unsafe conditions; uses equipment and materials properly.

    Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Education and/or Experience

    Culinary degree a plus. Similar schooling experience with or without degree/certification acceptable.

     

    At least 6 months experience in a similar capacity.

     

    Certificates, Licenses, Registrations

     

    Food handlers or ServSafe certification required.

    Language Skills

    Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

     

    Bi-lingual or multi-lingual preferred.

    Reasoning Ability

    Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.  Ability to deal with problems involving several concrete variables in standardized situations.

    Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    While performing the duties of this job, the employee is occasionally required to stand, walk, sit, use hand to finger, handle or feel objects, tools and/or controls, reach with hands and arms, climb stairs, balance, stoop, kneel, crouch, crawl, talk and hear.  Employee will have to move, set up and tear down kitchen or food and beverage equipment etc.  The employee must occasionally lift and/or move up to 50 pounds.

    Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    The noise level in the work environment is usually moderate.

    Apply Now

  • Breakfast Servers-DoubleTree Galveston Beach

    Summary

    Prepare breakfast bar for hotel guests while greeting and servicing them in a friendly manner consistent with brand and/or hotel and sustainability standards.

    Essential Duties and Responsibilities include the following. Other duties may be assigned.

    Sets up the buffet before guests begin arriving for breakfast. Displays the food and beverages in an organized and attractive manner.

    Frequently checks buffet line for low food supply. Efficiently replenishes buffet with food, beverages, and/or supplies as needed.

    Fill beverage and ice dispensers.

    Maintains cleanliness of buffet area throughout the morning by reorganizing and tidying food area as necessary.

    Properly disposes of used plates, utensils, napkins and/or cups as necessary.  Remove and dispose of leftover food at end of breakfast shift.

    Cleans buffet area according to established standards. Ensures inventory is stocked and properly stored prior to the next day’s shift.

    Perform side work as required by assignment.

    Maintain clean service areas.

    Other duties as assigned by management

    Supervisory Responsibilities

    This job has no supervisory responsibilities.

    Competencies

    To perform the job successfully, an individual should demonstrate the following competencies:

    Customer Service – Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.

    Communications – Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods.

    Job Knowledge – Competent in required job skills and knowledge; exhibits ability to learn and apply new skills; keeps abreast of current developments; requires minimal supervision; displays understanding of how job relates to others; uses resources effectively.

    Cooperation – Establishes and maintains effective relations; exhibits tact and consideration; offers assistance and support to co-workers; works cooperatively in group situations; works actively to resolve conflicts.

    Oral Communication – Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings.

    Teamwork – Balances team and individual responsibilities; exhibits objectivity and openness to others’ views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone’s efforts to succeed.

    Quality Management – Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness.

    Ethics – Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and principles; upholds organizational values.

    Personal Appearance – Dresses appropriately for position; keeps self well groomed.

    Attendance/Punctuality – Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.

    Dependability – Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals.; completes tasks on time or notifies appropriate person with an alternate plan.

    Quality – Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.

    Quantity – Meets productivity standards; completes work in timely manner; strives to increase productivity; works quickly.

    Safety and Security – Observes safety and security procedures; determines appropriate action beyond guidelines; reports potentially unsafe conditions; uses equipment and materials properly.

    Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Education and/or Experience

    High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

    Language Skills

    Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

    Reasoning Ability

    Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.  Ability to deal with problems involving several concrete variables in standardized situations.

    Certificates, Licenses, Registrations

    Current Food Handler’s certificate or ServSafe certification is required.

    Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    While performing the duties of this job, the employee is required to stand for extended periods, walking, pushing, bending and reaching; stooping, kneeling, or crouching.

    Employee may have to move, set up and tear down restaurant equipment including but not limited to chairs, tables, linens, service ware etc.  The employee must occasionally lift and/or move up to 50 pounds.

    Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    The noise level in the work environment is usually moderate.

    Apply Now

  • Sales Manager-The Sam Houston Hotel a Curio Collection hotel by Hilton

    Job Title: Sales Manager

    Department: Sales

    Supervisor: Director of Sales

     

    Summary

    Plans and administers sales policies and programs to foster and promote hotel patronage by performing the following duties personally or through subordinate supervisors.

    Essential Duties and Responsibilities include the following. Other duties may be assigned.

    Cultivate client partnerships and ensure that all details are communicated and executed for a successful and enjoyable experience for all involved.

    Review sales contracts as well as other key details such as room blocks, cut-off date, special concessions and attrition clauses and validate with clients.

    Recommend enhancements and or upgrades to maximize revenue.

    Engage in site visits and/or other client meetings.

    Participate in weekly sales meetings and any other required meetings relevant to role.

    Prepare proposals and/or contracts to advise prospective guests primarily of the hotel meeting space and rate availability. Calculate and quote prices within guidelines for the same.

    Continually monitor actions of competitive hotels (product quality improvements, supply changes, pricing strategies, service offerings, etc.).

    Develop and maintain rapport with hotel community and key community contacts to ensure a visible presence in the industry.

    Possess strong ability to influence and / or persuade buying decisions and to close sales.

    Ability to conduct proper research on group rates, food and beverage minimums as well as room rental.

    Supervisory Responsibilities

    This job has no supervisory responsibilities.

     

    Competencies

    To perform the job successfully, an individual should demonstrate the following competencies:

    Continuous Learning – Assesses own strengths and weaknesses; seeks feedback to improve performance; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others.

    Job Knowledge – Competent in required job skills and knowledge; exhibits ability to learn and apply new skills; keeps abreast of current developments; requires minimal supervision; displays understanding of how job relates to others; uses resources effectively.

    Use of Technology – Demonstrates required skills; adapts to new technologies; troubleshoots technological problems; uses technology to increase productivity; keeps technical skills up to date.

    Problem Solving – Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.

    Customer Service – Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.

    Communications – Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods.

    Managing Customer Focus – Promotes customer focus; establishes customer service standards; provides training in customer service delivery; monitors customer satisfaction; develops new approaches to meeting customer needs.

    Oral Communication – Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings.

    Teamwork – Balances team and individual responsibilities; exhibits objectivity and openness to others’ views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone’s efforts to succeed.

    Written Communication – Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; able to read and interpret written information.

    Quality Management – Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness.

    Business Acumen – Understands business implications of decisions; displays orientation to profitability; demonstrates knowledge of market and competition; aligns work with strategic goals.

    Cost Consciousness – Works within approved budget; develops and implements cost saving measures; contributes to profits and revenue; conserves organizational resources.

    Diversity – Demonstrates knowledge of EEO policy; shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes a harassment-free environment; builds a diverse workforce.

    Ethics – Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and principles; upholds organizational values.

    Organizational Support – Follows policies and procedures; completes administrative tasks correctly and on time; supports organization’s goals and values; benefits organization through outside activities; supports affirmative action and respects diversity.

    Strategic Thinking – Develops strategies to achieve organizational goals; understands organization’s strengths & weaknesses; analyzes market and competition; identifies external threats and opportunities; adapts strategy to changing conditions.

    Sales Skills – Achieves sales goals; overcomes objections with persuasion and persistence; initiates new contacts; maintains customer satisfaction; maintains records and promptly submits information.

    Personal Appearance – Dresses appropriately for position; keeps self well groomed.

    Consultative Selling – Qualifies potential customers; builds rapport and establishes trust; asks questions to discover client business needs; applies product and market knowledge effectively; presents solutions that meet customer objectives; manages and documents sales process.

    Adaptability – Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.

    Attendance/Punctuality – Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.

    Dependability – Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals.; completes tasks on time or notifies appropriate person with an alternate plan.

    Initiative – Volunteers readily; undertakes self-development activities; seeks increased responsibilities; takes independent actions and calculated risks; looks for and takes advantage of opportunities; asks for and offers help when needed.

    Judgement – Displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in decision-making process; makes timely decisions.

    Planning/Organizing – Prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; organizes or schedules other people and their tasks; develops realistic action plans.

    Quality – Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.

    Safety and Security – Observes safety and security procedures; determines appropriate action beyond guidelines; reports potentially unsafe conditions; uses equipment and materials properly.

    Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Education and/or Experience

    Associate’s degree or equivalent from two-year college or technical school; or six months to one-year related experience and/or training; or equivalent combination of education and experience.

    Language Skills

    Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

    Mathematical Skills

    Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

    Reasoning Ability

    Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

    Computer Skills

    To perform this job successfully, an individual should have knowledge of Database software. Computer literacy, Microsoft Office.

     

    Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    While performing the duties of this Job, the employee is occasionally required to stand; walk and sit. The employee must occasionally lift and/or move up to 25 pounds.

     

    Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    While performing the duties of this Job, the employee is occasionally exposed to outside weather conditions. The noise level in the work environment is usually moderate.

    Apply Now

  • Lobby Attendant-Holiday Inn Express Staybridge Suites Galleria Area

    Summary

    Responsible for ensuring the cleanliness and appearance of all public areas, and to deliver an excellent guest experience while managing customer issues.

    Essential Duties and Responsibilities include the following. Other duties may be assigned.

    Clean all public areas to the standards required

    Duties including, but not limited to, dusting and polishing furniture and fixtures, vacuuming, mopping, sweeping, shampooing carpets, washing windows, cleaning/waxing floors, and the removal and disposal of trash.

    Manage customer service issues quickly and effectively, and answer any guest inquiries, politely and efficiently.

    Undertake regular deep cleaning tasks; e.g. monthly deep cleaning and carpet shampooing

    Report maintenance issues to Maintenance/Engineering Department

    Check public areas and toilets taking remedial action where necessary

    Comply with hotel security, fire regulations and all health and safety legislation

    Carry out any other reasonable task set by the hotel’s management

    Report any damaged or missing items to the Public Area Supervisor

    Maintain equipment and work areas, including key security

    Other duties as assigned by supervisors

    Supervisory Responsibilities

    This job has no supervisory responsibilities.

    Competencies

    To perform the job successfully, an individual should demonstrate the following competencies:

    Customer Service – Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.

    Communications – Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods.

    Cooperation – Establishes and maintains effective relations; exhibits tact and consideration; offers assistance and support to co-workers; works cooperatively in group situations; works actively to resolve conflicts.

    Teamwork – Balances team and individual responsibilities; exhibits objectivity and openness to others’ views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone’s efforts to succeed.

    Ethics – Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and principles; upholds organizational values.

    Personal Appearance – Dresses appropriately for position; keeps self well groomed.

    Attendance/Punctuality – Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.

    Dependability – Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals.; completes tasks on time or notifies appropriate person with an alternate plan.

    Quality – Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.

    Quantity – Meets productivity standards; completes work in timely manner; strives to increase productivity; works quickly.

    Safety and Security – Observes safety and security procedures; determines appropriate action beyond guidelines; reports potentially unsafe conditions; uses equipment and materials properly.

    Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Education and/or Experience

    At least 6 months experience in a similar capacity, preferably hotel experience.

    Knowledge of proper chemical handling.

    Language Skills

    Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

     

    Reasoning Ability

    Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.  Ability to deal with problems involving several concrete variables in standardized situations.

    Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    While performing the duties of this Job, the employee is regularly required to stand; walk and reach with hands and arms.  The employee is frequently required to stoop, kneel, crouch, or crawl.  The employee is occasionally required to use hands to finger, handle, or feel and climb or balance. The employee must frequently lift and/or move up to 50 pounds.

    Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    The noise level in the work environment is usually moderate.

    Apply Now

  • Laundry Attendant-Holiday Inn Express Staybridge Suites Galleria Area

    Summary

    Responsible for all aspects of the hotel’s laundry including collection, cleaning, folding and restocking.  May also be required to handle other housekeeping duties.

    Essential Duties and Responsibilities include the following. Other duties may be assigned.

    Alert management and Maintenance personnel of problems and issues concerning the upkeep of the hotel

    Assist House Attendants and Room Attendants when necessary

    Clean and maintain all laundry room equipment and linens

    Ensure efficient and proper operation of laundry equipment

    Greet each guest politely

    Handle and store all cleaning agents according to set regulations

    Identify and report any linens found not belonging to hotel

    Keep laundry area organized and clean

    Supply an adequate amount of linens for Room Attendants to properly complete all duties

    Train and assist new employees with techniques and procedures

    Work with fellow employees and management to achieve the standards set by the hotel brand

    All other duties as assigned

    Supervisory Responsibilities

    This job has no supervisory responsibilities.

    Competencies

    To perform the job successfully, an individual should demonstrate the following competencies:

    Job Knowledge – Competent in required job skills and knowledge; exhibits ability to learn and apply new skills; keeps abreast of current developments; requires minimal supervision; displays understanding of how job relates to others; uses resources effectively.

    Ethics – Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and principles; upholds organizational values.

    Attendance/Punctuality – Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.

    Dependability – Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals.; completes tasks on time or notifies appropriate person with an alternate plan.

    Quality – Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.

    Quantity – Meets productivity standards; completes work in timely manner; strives to increase productivity; works quickly.

    Safety and Security – Observes safety and security procedures; determines appropriate action beyond guidelines; reports potentially unsafe conditions; uses equipment and materials properly.

    Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Education and/or Experience

    One-year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience.

    Language Skills

    Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.  Ability to write routine reports and correspondence.  Ability to speak effectively before groups of customers or employees of organization.

    Reasoning Ability

    Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.  Ability to deal with problems involving a few concrete variables in standardized situations.

    Certificates, Licenses, Registrations

    None required

    Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    While performing the duties of this Job, the employee is frequently required to stand; walk; use hands to finger, reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; The employee must frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 75 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

    Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    While performing the duties of this Job, the employee is regularly exposed to wet or humid environments. The employee is frequently exposed to moving mechanical parts; toxic or caustic chemicals. The employee is occasionally exposed to fumes or airborne particles. The noise level in the work environment is usually moderate.

    Apply Now

  • Room Attendant-Holiday Inn Express Staybridge Suites Galleria Area

    Summary

    Clean guest rooms as assigned ensuring the hotel’s established standards of cleanliness. Responsible for reporting any maintenance deficiencies and handling guest’s requests or complaints. Ensure the confidentiality and security of all guest rooms.

    Essential Duties and Responsibilities include the following. Other duties may be assigned.

    Use correct cleaning chemicals for designated surfaces, according to OSHA regulations and hotel requirements.

    Clean guest rooms as assigned.

    Transport cart with cleaning supplies, amenities and linens to assigned guest room and position securely.

    Empty trash containers and recycling bins.

    Remove all dirty terry and replace with clean per the assigned standard.

    Remove soil, dirt, soap build-up and hair from bathroom mirrors, vanity, sink, toilet, shower walls, bathtub, shower curtain and floor.

    Replace dirty bed linen and make up bed with clean linen.

    Replace laundry bags and slips.

    Clean closets and door tracks on check-out rooms, removing dust and debris. Ensure correct amount and placement of hangers, extra blanket/pillow and other amenities.

    Dust and polish all furniture, pictures, frames, mirrors, light bulbs and switches, TV and remote, etc.

    Realign furniture as needed.

    Open all drawers/doors in check-out rooms and remove items left by guest. Dust inside.

    Check under bed(s), chairs and sofa for debris and remove if present.

    Inspect all conditions in room and bath and report any needed repairs to maintenance.   Report all damage to supervisor.

    Remove dust, spots and smears from all doors, drapes, windows, ledges, frames, baseboards, AC unit, corners and telephones if present.

    Ensure presence of fire safety, rate cards and DND sign. Inspect condition and replace as needed.

    Vacuum throughout entire room and occasionally in other areas.

    Update status of rooms as necessary.

    Stock supply carts and storage areas as directed.

    Ensure security of any assigned guest room keys and turn over any lost and found items from guest rooms to supervisor.

    Clean and replenish all room amenities.

    Handle guest complaints, ensuring guest satisfaction.

    Report any damages or maintenance problems to your supervisor.

    Knowledgeable of hotel fire and emergency procedures.

    Adhere to Lost and Found policy including key control.

    Other essential room cleaning duties as directed by supervisors.

    Make up cribs and rollaway beds.

    Other duties as assigned by supervisors

    Supervisory Responsibilities

    This job has no supervisory responsibilities.

    Competencies

    To perform the job successfully, an individual should demonstrate the following competencies:

    Customer Service – Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.

    Communications – Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods.

    Cooperation – Establishes and maintains effective relations; exhibits tact and consideration; offers assistance and support to co-workers; works cooperatively in group situations; works actively to resolve conflicts.

    Teamwork – Balances team and individual responsibilities; exhibits objectivity and openness to others’ views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone’s efforts to succeed.

    Ethics – Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and principles; upholds organizational values.

    Personal Appearance – Dresses appropriately for position; keeps self well groomed.

    Attendance/Punctuality – Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.

    Dependability – Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals.; completes tasks on time or notifies appropriate person with an alternate plan.

    Quality – Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.

    Quantity – Meets productivity standards; completes work in timely manner; strives to increase productivity; works quickly.

    Safety and Security – Observes safety and security procedures; determines appropriate action beyond guidelines; reports potentially unsafe conditions; uses equipment and materials properly.

    Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Education and/or Experience

    At least 6 months experience in a similar capacity, preferably brand specific experience.

    Knowledge of proper chemical handling.

    Language Skills

    Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

    Reasoning Ability

    Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.  Ability to deal with problems involving several concrete variables in standardized situations.

    Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    While performing the duties of this Job, the employee is regularly required to stand; walk and reach with hands and arms.  The employee is frequently required to stoop, kneel, crouch, or crawl.  The employee is occasionally required to use hands to finger, handle, or feel and climb or balance. The employee must frequently lift and/or move up to 50 pounds.

    Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    The noise level in the work environment is usually moderate.

    Apply Now

  • Breakfast Server-Holiday Inn Express Staybridge Suites Galleria Area

    Summary

    Provide friendly, responsive service to create an exceptional dining experience for all of our guests during the breakfast or am shift time. Each server’s primary objective is to show our guests such a marvelous time; they will want to return again and again.

    Essential Duties and Responsibilities include the following. Other duties may be assigned.

    Welcome and greet guests. Make all our guests feel comfortable and let them know you’re there to personally take care of them.

    Inform guests of specials and menu changes.

    Make recommendations you genuinely feel your guests will enjoy.

    Up-sell food & beverage items using suggestive selling techniques.

    Answer questions regarding regions where food products come from, how food is prepared.

    Describe in detail tastes and textures.

    Answer questions regarding wine list, where wine comes from the vintage and the aromas & flavors of the wines.

    Answer questions about our food, beverages and other restaurant functions and services.

    Take food and beverage orders from guests, enter orders in our point-of-sale system which relays orders to the kitchen and bar.

    Deliver food and beverages from kitchen and bar to guests in a timely matter.

    Perform side work as required by assignment.

    Maintain clean service areas.

    Monitor and observe guests dining experience. Ensure guests are satisfied with the food and service. Respond promptly and courteously to any requests.

    Prepare final bill, present check to guest, accept payment, process credit card charges or make change (if applicable).

    Be ready and willing to assist fellow servers as situations arise.

    Be ready and willing to assist bus person with clearing and resetting tables.

    Thank guests for their visit and invite them to return.

    Be available to fill in as needed to ensure the smooth and efficient operation of the restaurant as directed by the restaurant manager or immediate supervisor.

    Accurately record reservations.

    Wash dishes as assigned by manager, in the absence of a dishwasher and/or during slow periods.

    Keep restrooms clean and stocked with necessary supplies as directed.

    Change kegs or soda station BIBs as directed, when needed.

    Clean and organize salad, soup and bread stations if applicable.

    Other duties as assigned by management

    Supervisory Responsibilities

    This job has no supervisory responsibilities.

    Competencies

    To perform the job successfully, an individual should demonstrate the following competencies:

    Customer Service – Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.

    Communications – Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods.

    Job Knowledge – Competent in required job skills and knowledge; exhibits ability to learn and apply new skills; keeps abreast of current developments; requires minimal supervision; displays understanding of how job relates to others; uses resources effectively.

    Cooperation – Establishes and maintains effective relations; exhibits tact and consideration; offers assistance and support to co-workers; works cooperatively in group situations; works actively to resolve conflicts.

    Oral Communication – Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings.

    Teamwork – Balances team and individual responsibilities; exhibits objectivity and openness to others’ views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone’s efforts to succeed.

    Quality Management – Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness.

    Ethics – Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and principles; upholds organizational values.

    Personal Appearance – Dresses appropriately for position; keeps self well groomed.

    Attendance/Punctuality – Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.

    Dependability – Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals.; completes tasks on time or notifies appropriate person with an alternate plan.

    Quality – Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.

    Quantity – Meets productivity standards; completes work in timely manner; strives to increase productivity; works quickly.

    Safety and Security – Observes safety and security procedures; determines appropriate action beyond guidelines; reports potentially unsafe conditions; uses equipment and materials properly.

    Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Education and/or Experience

    Bachelor’s degree from four-year college or university preferred; or two years related experience and/or training in a hotel / resort sales environment; or equivalent combination of education and experience.

    Language Skills

    Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

    Reasoning Ability

    Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.  Ability to deal with problems involving several concrete variables in standardized situations.

    Certificates, Licenses, Registrations

    Current Food Handler’s certificate or ServSafe certification is required. Current TABC (TX) or RVSP (LA) is required.

    Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    While performing the duties of this job, the employee is occasionally required to stand, walk, sit, use hand to finger, handle or feel objects, tools and/or controls, reach with hands and arms, climb stairs, balance, stoop, kneel, crouch, crawl, talk and hear.  Employee will have to move, set up and tear down restaurant equipment including but not limited to chairs, tables, linens, service ware etc.  The employee must occasionally lift and/or move up to 50 pounds.

    Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    The noise level in the work environment is usually moderate.

    Apply Now

  • Bartender-Holiday Inn Express Staybridge Suites Galleria Area

    Summary

    Mixes and serves alcoholic and nonalcoholic drinks to patrons of bar by performing the following duties.

    Essential Duties and Responsibilities include the following. Other duties may be assigned.

    Takes orders from customers or Bar Waiter/Waitress.

    Mixes ingredients such as liquor, soda, water, sugar, and bitters to prepare cocktails and other drinks.

    Serves wine and draught or bottled beer.

    Collects money for drinks served.

    Orders or requisitions liquors and supplies.

    Arranges bottles and glasses to make attractive display.

    Slices and pits fruit for garnishing drinks.

    Prepares appetizers such as pickles, cheese, and cold meats.

    Replenishes bar snacks such as chips, pretzels, and nuts.

    Supervisory Responsibilities

    This job has no supervisory responsibilities.

    Competencies

    To perform the job successfully, an individual should demonstrate the following competencies:

    Job Knowledge – Competent in required job skills and knowledge; exhibits ability to learn and apply new skills; keeps abreast of current developments; requires minimal supervision; displays understanding of how job relates to others; uses resources effectively.

    Customer Service – Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service ; responds to requests for service and assistance; meets commitments.

    Managing Customer Focus – Promotes customer focus; establishes customer service standards; provides training in customer service delivery; monitors customer satisfaction; develops new approaches to meeting customer needs.

    Oral Communication – Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings.

    Teamwork – Balances team and individual responsibilities; exhibits objectivity and openness to others’ views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone’s efforts to succeed.

    Ethics – Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and principles; upholds organizational values.

    Adaptability – Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.

    Personal Appearance – Dresses appropriately for position; keeps self well groomed.

    Attendance/Punctuality – Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.

    Dependability – Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals.; completes tasks on time or notifies appropriate person with an alternate plan.

    Quality – Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.

    Quantity – Meets productivity standards; completes work in timely manner; strives to increase productivity; works quickly.

    Safety and Security – Observes safety and security procedures; determines appropriate action beyond guidelines; reports potentially unsafe conditions; uses equipment and materials properly.

    Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Education and/or Experience

    Less than a high school education; or one to three months related experience and/or training; or equivalent combination of education and experience.

    Language Skills

    Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.  Ability to write routine reports and correspondence.  Ability to speak effectively before groups of customers or employees of organization.

    Mathematical Skills

    Ability to add and subtract two-digit numbers and to multiply and divide with 10’s and 100’s.  Ability to perform these operations using units of American money and weight measurement, volume, and distance.

    Reasoning Ability

    Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.  Ability to deal with problems involving a few concrete variables in standardized situations.

    Computer Skills

    To perform this job successfully, an individual should have knowledge of Inventory software.

    Certificates, Licenses, Registrations

    Current TABC (TX) or RVSP (LA) is required. Current Food Handler’s certificate or ServSafe certification is required.

    Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    While performing the duties of this Job, the employee is regularly required to stand; use hands to finger, handle, or feel and reach with hands and arms.  The employee is frequently required to walk.  The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl and taste or smell. The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds.

    Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    The noise level in the work environment is usually moderate.

    Apply Now

  • Guest Service Agent-Holiday Inn Express Staybridge Suites Galleria Area

    Summary

    Responsible for providing quality guest service as it pertains to all front office operations including but not limited to checking in/out of hotel guests; phone/PBX operations, mail/message service, hotel reservations, concierge services etc in a professional and hospitable manner.

    Essential Duties and Responsibilities include the following. Other duties may be assigned.

    Check-in and check-out hotel guests in a confident, professional, and friendly manner.

    Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.

    Provide gracious and efficient telephone service.

    Review arrivals noting special requests and blocking rooms as necessary for VIP and group arrivals.

    Complete all items as listed on shift checklists.

    Ensure proper credit card procedures are followed at all times to include credit card authorization/charging and guest signature on registration slip.

    Adhere to all cashiering procedures: open, secure and balance out shift banks to include the verification of all cash,

    Issue guest safety deposit boxes as requested.

    Communicate service and amenities of the hotel to guests.

    Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity deliver).

    Meet with departing Front Office staff to review business status and follow up items.

    Provide Concierge service – fluent knowledge of local restaurants, special events, city attractions, and guest amenities.

    Knowledgeable of hotel fire and emergency procedures.

    Keep the front desk areas clean and well organized.

    Assist with reservations calls in a professional manner.

    Document maintenance needs and submit to appropriate manager.

    Maintain complete knowledge at all times of:

      • all hotel features/services, hours of operation.
      • all room types, numbers, layout, décor, appointments and location.
      • all room rates, special packages and promotions.
      • daily house count and expected arrivals/departures.
      • room availability status for any given day.

    Prepare any/all reports as directed.

    Prepare appropriate housekeeping reports as directed.

    Supervisory Responsibilities

    This job has no supervisory responsibilities.

    Competencies

    To perform the job successfully, an individual should demonstrate the following competencies:

    Job Knowledge – Competent in required job skills and knowledge; exhibits ability to learn and apply new skills; keeps abreast of current developments; requires minimal supervision; displays understanding of how job relates to others; uses resources effectively.

    Use of Technology – Demonstrates required skills; adapts to new technologies; troubleshoots technological problems; uses technology to increase productivity; keeps technical skills up to date.

    Customer Service – Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.

    Communications – Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods.

    Cooperation – Establishes and maintains effective relations; exhibits tact and consideration; offers assistance and support to co-workers; works cooperatively in group situations; works actively to resolve conflicts.

    Oral Communication – Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings.

    Teamwork – Balances team and individual responsibilities; exhibits objectivity and openness to others’ views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone’s efforts to succeed.

    Written Communication – Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; able to read and interpret written information.

    Quality Management – Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness.

    Conflict Resolution – Encourages open communications; confronts difficult situations; maintains objectivity; keeps emotions under control; uses negotiation skills to resolve conflicts.

    Diversity – Demonstrates knowledge of EEO policy; shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes a harassment-free environment; builds a diverse workforce.

    Ethics – Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and principles; upholds organizational values.

    Adaptability – Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.

    Personal Appearance – Dresses appropriately for position; keeps self well groomed.

    Attendance/Punctuality – Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.

    Dependability – Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals.; completes tasks on time or notifies appropriate person with an alternate plan.

    Quality – Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.

    Quantity – Meets productivity standards; completes work in timely manner; strives to increase productivity; works quickly.

    Safety and Security – Observes safety and security procedures; determines appropriate action beyond guidelines; reports potentially unsafe conditions; uses equipment and materials properly.

    Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Education and/or Experience

    6 months or more of front desk experience; preferably with brand experience

    Language Skills

    Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

     

    Bi-lingual or multi-lingual preferred.

    Reasoning Ability

    Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.  Ability to deal with problems involving several concrete variables in standardized situations.

    Computer Skills

    To perform this job successfully, an individual should have knowledge of Database software. Computer literacy, Microsoft Office.

    Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    While performing the duties of this Job, the employee is regularly be required to stand and walk and occasionally sit. The employee must occasionally lift pull/push and/or move up to 25 pounds.

    Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    The noise level in the work environment is usually moderate.

    Apply Now

  • Maintenance Engineer-Holiday Inn Express Staybridge Suites Galleria Area

    Summary

    The Maintenance Engineer will be responsible primarily for general maintenance, preventative maintenance and repairs in hotel guest rooms, meeting space, restaurant and common areas. The Maintenance Engineer will also perform some repairs on mechanical, electrical, plumbing, kitchen, and laundry areas and equipment.

    Essential Duties and Responsibilities include the following. Other duties may be assigned.

    Responsible for engineering and maintenance operations of the hotel, hotel property, restaurant and grounds.

    Responds to engineering and maintenance concerns.

    Performs and/or monitors maintenance and preventative maintenance projects.

    Responds to all building related safety concerns.

    Maintains departmental compliance with hotel maintenance procedures.

    Supports hotel departmental maintenance programs and executes daily, weekly and monthly checklists.

    Assists in the supervision of temporary maintenance projects.

    Assist management in specifying proper supplies and equipment for operations.

    Responds to hotel guest related concerns with a positive guest centered and hospitable manner.

    Maintain the guest rooms, public space, and back of the hotel areas in good repair by performing various tasks related to a variety of trades including carpentry, plumbing, electrical, air conditioning, painting, wall covering and tiling to ensure an attractive and well-maintained hotel.

    Must possess knowledgeable of basic hand/power tool operation.

    Clean and maintain pool and spa area.

    Must be available to respond to emergencies when not physically at the job site.

    Perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work with a minimum of supervision.

    Effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger.

    Works well under pressure of maintenance issues at time of check-in/check-out of guests and handle multiple tasks at once.

    Supervisory Responsibilities

    This job has no supervisory responsibilities.

    Competencies

    To perform the job successfully, an individual should demonstrate the following competencies:

    Job Knowledge – Competent in required job skills and knowledge; exhibits ability to learn and apply new skills; keeps abreast of current developments; requires minimal supervision; displays understanding of how job relates to others; uses resources effectively.

    Customer Service – Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.

    Communications – Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods.

    Cooperation – Establishes and maintains effective relations; exhibits tact and consideration; offers assistance and support to co-workers; works cooperatively in group situations; works actively to resolve conflicts.

    Oral Communication – Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings.

    Teamwork – Balances team and individual responsibilities; exhibits objectivity and openness to others’ views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone’s efforts to succeed.

    Quality Management – Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness.

    Cost Consciousness – Works within approved budget; develops and implements cost saving measures; contributes to profits and revenue; conserves organizational resources.

    Ethics – Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and principles; upholds organizational values.

    Adaptability – Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.

    Personal Appearance – Dresses appropriately for position; keeps self well groomed.

    Attendance/Punctuality – Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.

    Dependability – Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals.; completes tasks on time or notifies appropriate person with an alternate plan.

    Initiative – Volunteers readily; undertakes self-development activities; seeks increased responsibilities; takes independent actions and calculated risks; looks for and takes advantage of opportunities; asks for and offers help when needed.

    Judgement – Displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in decision-making process; makes timely decisions.

    Quality – Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.

    Quantity – Meets productivity standards; completes work in timely manner; strives to increase productivity; works quickly.

    Safety and Security – Observes safety and security procedures; determines appropriate action beyond guidelines; reports potentially unsafe conditions; uses equipment and materials properly.

    Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Education and/or Experience

    At least 6 months hotel maintenance department experience in a similar capacity.

    Should have basic understanding of HVAC, electrical, plumbing and carpentry concepts.

    Experience handling common housekeeping, maintenance and pool chemicals in a safe manner and encouraging the safe use of those chemicals by all appropriate employees.

    Language Skills

    Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

    Reasoning Ability

    Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.  Ability to deal with problems involving several concrete variables in standardized situations.

    Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    While performing the duties of this job, the employee is occasionally required to stand, walk, sit, use hand to finger, handle or feel objects, tools and/or controls, reach with hands and arms, climb stairs, balance, stoop, kneel, crouch, crawl, talk and hear.  Employee will be occasionally exposed to housekeeping, maintenance and pool chemicals.  The employee must occasionally lift push pull and/or move up to 75 pounds.

    Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    The noise level in the work environment is usually moderate.

    Apply Now

  • Front Office Supervisor-DoubleTree Galveston Beach

    Job Title: Front Office Supervisor/Manager on Duty

    Department: Rooms

    Supervisor: Assistant General Manager and General Manager

    Summary

    A Front Office Supervisor supervises the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out.  Additionally, this position will act as the Manager on Duty for the hotel property during their shifts.  Scheduling may vary, but will typically be full time Thursday through Monday from 3pm-11pm/4pm-12am including holidays and weekends.

    Essential Duties and Responsibilities include the following. Other duties may be assigned.

    Oversee the entire Front Office operation to maintain high standards

    Evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement

    Respond to guest complaints generated by Guest Assistance within a timely manner.

    Ensure regular and VIP Guests are recognized and that the Front Office department operates with a sales attitude and promotes the hotel brand’s loyalty scheme

    Maximize room occupancy at best rates and use up-selling techniques to promote hotel services and facilities

    Set departmental objectives, work schedules, budgets, policies, and procedures

    Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork

    Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices

    Maintain good communication and working relationships with all hotel departments

    Monitor staffing levels to meet cover business demands

    Conduct monthly communication meetings and produce minutes

    Manage staff performance issues in compliance with company policies and procedures

    Recruit, manage, train and develop the Front Office team

    Comply with hotel security, fire regulations and all health and safety legislation

    Act in accordance with policies and procedures when working with front of house equipment and property management systems

    Act as Manager on Duty as required and assigned to assist with other departments, as necessary

    Supervisory Responsibilities

    This job supervises all Front Office personnel as may direct other departments as needed on Manger on Duty shifts.

    Competencies

    To perform the job successfully, an individual should demonstrate the following competencies:

    Analytical – Synthesizes complex or diverse information; collects and researches data; uses intuition and experience to complement data; designs work flows and procedures.

    Continuous Learning – Assesses own strengths and weaknesses; seeks feedback to improve performance; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others.

    Job Knowledge – Competent in required job skills and knowledge; exhibits ability to learn and apply new skills; keeps abreast of current developments; requires minimal supervision; displays understanding of how job relates to others; uses resources effectively.

    Use of Technology – Demonstrates required skills; adapts to new technologies; troubleshoots technological problems; uses technology to increase productivity; keeps technical skills up to date.

    Problem Solving – Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.

    Customer Service – Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.

    Communications – Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods.

    Cooperation – Establishes and maintains effective relations; exhibits tact and consideration; offers assistance and support to co-workers; works cooperatively in group situations; works actively to resolve conflicts.

    Managing Customer Focus – Promotes customer focus; establishes customer service standards; provides training in customer service delivery; monitors customer satisfaction; develops new approaches to meeting customer needs.

    Oral Communication – Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings.

    Teamwork – Balances team and individual responsibilities; exhibits objectivity and openness to others’ views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone’s efforts to succeed.

    Written Communication – Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; able to read and interpret written information.

    Change Management – Develops workable implementation plans; communicates changes effectively; builds commitment and overcomes resistance; prepares and supports those affected by change; monitors transition and evaluates results.

    Performance Coaching – Defines responsibilities and expectations; sets goals and objectives; gives performance feedback; motivates for increased results; recognizes contributions; encourages training and development.

    Team Leadership – Fosters team cooperation; defines team roles and responsibilities; supports group problem solving; ensures progress toward goals; acknowledges team accomplishments.

    Delegation – Delegates work assignments; matches the responsibility to the person; gives authority to work independently; sets expectations and monitors delegated activities; provides recognition for results.

    Leadership – Exhibits confidence in self and others; inspires and motivates others to perform well; effectively influences actions and opinions of others; accepts feedback from others; gives appropriate recognition to others.

    Managing People – Includes staff in planning, decision-making, facilitating and process improvement; takes responsibility for subordinates’ activities; makes self available to staff; provides regular performance feedback; develops subordinates’ skills and encourages growth; solicits and applies customer feedback (internal and external); fosters quality focus in others; improves processes, products and services.; continually works to improve supervisory skills.

    Quality Management – Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness.

    Visionary Leadership – Displays passion and optimism; inspires respect and trust; mobilizes others to fulfill the vision; provides vision and inspiration to peers and subordinates.

    Business Acumen – Understands business implications of decisions; displays orientation to profitability; demonstrates knowledge of market and competition; aligns work with strategic goals.

    Conflict Resolution – Encourages open communications; confronts difficult situations; maintains objectivity; keeps emotions under control; uses negotiation skills to resolve conflicts.

    Recruitment & Staffing – Utilizes recruitment sources; exhibits sound interviewing skills; presents positive, realistic view of the organization; analyzes and forecasts staffing needs; makes quality hiring decisions.

    Cost Consciousness – Works within approved budget; develops and implements cost saving measures; contributes to profits and revenue; conserves organizational resources.

    Diversity – Demonstrates knowledge of EEO policy; shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes a harassment-free environment; builds a diverse workforce.

    Ethics – Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and principles; upholds organizational values.

    Organizational Support – Follows policies and procedures; completes administrative tasks correctly and on time; supports organization’s goals and values; benefits organization through outside activities; supports affirmative action and respects diversity.

    Adaptability – Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.

    Personal Appearance – Dresses appropriately for position; keeps self well groomed.

    Attendance/Punctuality – Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.

    Dependability – Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals.; completes tasks on time or notifies appropriate person with an alternate plan.

    Initiative – Volunteers readily; undertakes self-development activities; seeks increased responsibilities; takes independent actions and calculated risks; looks for and takes advantage of opportunities; asks for and offers help when needed.

    Judgement – Displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in decision-making process; makes timely decisions.

    Planning/Organizing – Prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; organizes or schedules other people and their tasks; develops realistic action plans.

    Quality – Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.

    Quantity – Meets productivity standards; completes work in timely manner; strives to increase productivity; works quickly.

    Safety and Security – Observes safety and security procedures; determines appropriate action beyond guidelines; reports potentially unsafe conditions; uses equipment and materials properly.

    Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Education and/or Experience

    Bachelor’s degree from four-year college or university preferred; hospitality degree preferred.

     

    Two years related experience managing a front office staff; or equivalent combination of education and experience.

     

    Language Skills

    Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

     

    Reasoning Ability

    Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.  Ability to deal with problems involving several concrete variables in standardized situations.

    Computer Skills

    To perform this job successfully, an individual should have knowledge of Database software. Computer literacy, Microsoft Office.

    Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    While performing the duties of this Job, the employee is regularly be required to stand and walk and occasionally sit. The employee must occasionally lift pull/push and/or move up to 25 pounds.

    Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    The noise level in the work environment is usually moderate.

    Apply Now

  • Server-Hilton Garden Inn & Home2 Suites by Hilton Houston Medical Center

    Summary

    Provide friendly, responsive service to create an exceptional dining experience for all of our guests. Each server’s primary objective is to show our guests such a marvelous time; they will want to return again and again.

    Essential Duties and Responsibilities include the following. Other duties may be assigned.

    Welcome and greet guests. Make all our guests feel comfortable and let them know you’re there to personally take care of them.

    Inform guests of specials and menu changes.

    Make recommendations you genuinely feel your guests will enjoy.

    Up-sell food & beverage items using suggestive selling techniques.

    Answer questions regarding regions where food products come from, how food is prepared.

    Describe in detail tastes and textures.

    Answer questions regarding wine list, where wine comes from the vintage and the aromas & flavors of the wines.

    Answer questions about our food, beverages and other restaurant functions and services.

    Take food and beverage orders from guests, enter orders in our point-of-sale system which relays orders to the kitchen and bar.

    Deliver food and beverages from kitchen and bar to guests in a timely matter.

    Perform side work as required by assignment.

    Maintain clean service areas.

    Monitor and observe guests dining experience. Ensure guests are satisfied with the food and service. Respond promptly and courteously to any requests.

    Prepare final bill, present check to guest, accept payment, process credit card charges or make change (if applicable).

    Be ready and willing to assist fellow servers as situations arise.

    Be ready and willing to assist bus person with clearing and resetting tables.

    Thank guests for their visit and invite them to return.

    Be available to fill in as needed to ensure the smooth and efficient operation of the restaurant as directed by the restaurant manager or immediate supervisor.

    Accurately record reservations.

    Wash dishes as assigned by manager, in the absence of a dishwasher and/or during slow periods.

    Keep restrooms clean and stocked with necessary supplies as directed.

    Change kegs or soda station BIBs as directed, when needed.

    Clean and organize salad, soup and bread stations if applicable.

    Other duties as assigned by management

    Supervisory Responsibilities

    This job has no supervisory responsibilities.

    Competencies

    To perform the job successfully, an individual should demonstrate the following competencies:

    Customer Service – Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.

    Communications – Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods.

    Job Knowledge – Competent in required job skills and knowledge; exhibits ability to learn and apply new skills; keeps abreast of current developments; requires minimal supervision; displays understanding of how job relates to others; uses resources effectively.

    Cooperation – Establishes and maintains effective relations; exhibits tact and consideration; offers assistance and support to co-workers; works cooperatively in group situations; works actively to resolve conflicts.

    Oral Communication – Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings.

    Teamwork – Balances team and individual responsibilities; exhibits objectivity and openness to others’ views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone’s efforts to succeed.

    Quality Management – Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness.

    Ethics – Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and principles; upholds organizational values.

    Personal Appearance – Dresses appropriately for position; keeps self well groomed.

    Attendance/Punctuality – Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.

    Dependability – Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals.; completes tasks on time or notifies appropriate person with an alternate plan.

    Quality – Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.

    Quantity – Meets productivity standards; completes work in timely manner; strives to increase productivity; works quickly.

    Safety and Security – Observes safety and security procedures; determines appropriate action beyond guidelines; reports potentially unsafe conditions; uses equipment and materials properly.

    Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Education and/or Experience

    Bachelor’s degree from four-year college or university preferred; or two years related experience and/or training in a hotel / resort sales environment; or equivalent combination of education and experience.

    Language Skills

    Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

    Reasoning Ability

    Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.  Ability to deal with problems involving several concrete variables in standardized situations.

    Certificates, Licenses, Registrations

    Current Food Handler’s certificate or ServSafe certification is required. Current TABC (TX) or RVSP (LA) is required.

    Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    While performing the duties of this job, the employee is occasionally required to stand, walk, sit, use hand to finger, handle or feel objects, tools and/or controls, reach with hands and arms, climb stairs, balance, stoop, kneel, crouch, crawl, talk and hear.  Employee will have to move, set up and tear down restaurant equipment including but not limited to chairs, tables, linens, service ware etc.  The employee must occasionally lift and/or move up to 50 pounds.

    Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    The noise level in the work environment is usually moderate.

    Apply Now

  • Breakfast Server-Hilton Garden Inn & Home2 Suites by Hilton Houston Medical Center

    Summary

    Provide friendly, responsive service to create an exceptional dining experience for all of our guests during the breakfast or am shift time. Each server’s primary objective is to show our guests such a marvelous time; they will want to return again and again.

    Essential Duties and Responsibilities include the following. Other duties may be assigned.

    Welcome and greet guests. Make all our guests feel comfortable and let them know you’re there to personally take care of them.

    Inform guests of specials and menu changes.

    Make recommendations you genuinely feel your guests will enjoy.

    Up-sell food & beverage items using suggestive selling techniques.

    Answer questions regarding regions where food products come from, how food is prepared.

    Describe in detail tastes and textures.

    Answer questions regarding wine list, where wine comes from the vintage and the aromas & flavors of the wines.

    Answer questions about our food, beverages and other restaurant functions and services.

    Take food and beverage orders from guests, enter orders in our point-of-sale system which relays orders to the kitchen and bar.

    Deliver food and beverages from kitchen and bar to guests in a timely matter.

    Perform side work as required by assignment.

    Maintain clean service areas.

    Monitor and observe guests dining experience. Ensure guests are satisfied with the food and service. Respond promptly and courteously to any requests.

    Prepare final bill, present check to guest, accept payment, process credit card charges or make change (if applicable).

    Be ready and willing to assist fellow servers as situations arise.

    Be ready and willing to assist bus person with clearing and resetting tables.

    Thank guests for their visit and invite them to return.

    Be available to fill in as needed to ensure the smooth and efficient operation of the restaurant as directed by the restaurant manager or immediate supervisor.

    Accurately record reservations.

    Wash dishes as assigned by manager, in the absence of a dishwasher and/or during slow periods.

    Keep restrooms clean and stocked with necessary supplies as directed.

    Change kegs or soda station BIBs as directed, when needed.

    Clean and organize salad, soup and bread stations if applicable.

    Other duties as assigned by management

    Supervisory Responsibilities

    This job has no supervisory responsibilities.

    Competencies

    To perform the job successfully, an individual should demonstrate the following competencies:

    Customer Service – Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.

    Communications – Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods.

    Job Knowledge – Competent in required job skills and knowledge; exhibits ability to learn and apply new skills; keeps abreast of current developments; requires minimal supervision; displays understanding of how job relates to others; uses resources effectively.

    Cooperation – Establishes and maintains effective relations; exhibits tact and consideration; offers assistance and support to co-workers; works cooperatively in group situations; works actively to resolve conflicts.

    Oral Communication – Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings.

    Teamwork – Balances team and individual responsibilities; exhibits objectivity and openness to others’ views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone’s efforts to succeed.

    Quality Management – Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness.

    Ethics – Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and principles; upholds organizational values.

    Personal Appearance – Dresses appropriately for position; keeps self well groomed.

    Attendance/Punctuality – Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.

    Dependability – Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals.; completes tasks on time or notifies appropriate person with an alternate plan.

    Quality – Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.

    Quantity – Meets productivity standards; completes work in timely manner; strives to increase productivity; works quickly.

    Safety and Security – Observes safety and security procedures; determines appropriate action beyond guidelines; reports potentially unsafe conditions; uses equipment and materials properly.

    Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Education and/or Experience

    Bachelor’s degree from four-year college or university preferred; or two years related experience and/or training in a hotel / resort sales environment; or equivalent combination of education and experience.

    Language Skills

    Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

    Reasoning Ability

    Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.  Ability to deal with problems involving several concrete variables in standardized situations.

    Certificates, Licenses, Registrations

    Current Food Handler’s certificate or ServSafe certification is required. Current TABC (TX) or RVSP (LA) is required.

    Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    While performing the duties of this job, the employee is occasionally required to stand, walk, sit, use hand to finger, handle or feel objects, tools and/or controls, reach with hands and arms, climb stairs, balance, stoop, kneel, crouch, crawl, talk and hear.  Employee will have to move, set up and tear down restaurant equipment including but not limited to chairs, tables, linens, service ware etc.  The employee must occasionally lift and/or move up to 50 pounds.

    Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    The noise level in the work environment is usually moderate.

    Apply Now

  • Sales Administrative Assistant-Embassy Suites Houston Downtown

    Job Title: Sales Admin

    Department: Sales

    Supervisor: Director of Sales and General Manager

    Summary

    This position provides administrative support to Sales Managers and the Director of Sales for any correspondence or work that pertains to the hotel. Finalize and detail meeting rooms and sleeping room groups and ensuring proper communication to the operations staff.

    Essential Duties and Responsibilities include the following. Other duties may be assigned.

    Provide the highest quality of service to the customer at all times, set example for immediate and hotel wide staff.

    Take inquiries and walk-ins that come into the hotel for group and/or meeting room business in the absence of the Sales Manager.

    Handle all social inquires and social business walk-ins.

    Must be able to analyze business to make profitable decision for the hotel whether or not it fits, quote rates and quote room rentals with direction from the Director of Sales.

    Responsible for preparation and distribution of all outgoing correspondence pertaining to your property from the Sales Managers and Director of Sales i.e. faxes, proposals, contracts, thank you letters, regret letters, sales kits, comp night certificates.

    Prefer Hilton sales system experience.

    Responsible for catering events booked by hotel sales personnel as follows prepare banquet event orders, send out banquet event orders to clients, place banquet orders with catering company, call clients for guarantees and let caterer know final count, greet all meeting room & social event contacts prior to events, advanced payments, direct bill authorizations, credit card authorizations, check in with contact during break times and lunch and after the event.

    Group maintenance for property Sales Manager and DOS that call for rooming lists, enter rooming list, route charges, release blocks after cut-off, watch blocks to see if we need to increase or decrease block when reservation method is individual call-in, enter final pick up in Delphi.

    Preparation and distribution of BEOs & group resumes. Responsible for passing out all change logs daily.

    Input and manages group inventory in property management system.

    Post Meeting Room charges as directed.

    Make all direct bill reservations and apply to direct bill account as directed.

    Handle group special requests

    Responsible for sales file maintenance

    Compile menus and sales kits as directed

    Make sure collateral is in stock. Bring to attention of Sales Manager when running low on any collateral.

    Knowledge of front desk check-in, check-out, answering phones, transferring calls, making reservations, etc.

    Creation, distribution and marketing of all catering packages holiday, social formal, NYE, bridal shower, rehearsal dinner and brunches

    Monitor meeting room rental and revenues on a continuous basis

    Assist Sales Manager in planning of property specific sales blitzes and client events.

    Active member of a local networking group as assigned.

    Involvement in community activities and hotel programs as directed.

    Supervisory Responsibilities

    This job has no supervisory responsibilities.

    Competencies

    To perform the job successfully, an individual should demonstrate the following competencies:

    Customer Service – Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service ; responds to requests for service and assistance; meets commitments.

    Communications – Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods.

    Cooperation – Establishes and maintains effective relations; exhibits tact and consideration; offers assistance and support to co-workers; works cooperatively in group situations; works actively to resolve conflicts.

    Oral Communication – Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings.

    Teamwork – Balances team and individual responsibilities; exhibits objectivity and openness to others’ views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone’s efforts to succeed.

    Written Communication – Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; able to read and interpret written information.

    Quality Management – Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness.

    Ethics – Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and principles; upholds organizational values.

    Adaptability – Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.

    Personal Appearance – Dresses appropriately for position; keeps self well groomed.

    Sales Skills – Achieves sales goals; overcomes objections with persuasion and persistence; initiates new contacts; maintains customer satisfaction; maintains records and promptly submits information.

    Attendance/Punctuality – Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.

    Dependability – Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals.; completes tasks on time or notifies appropriate person with an alternate plan.

    Planning/Organizing – Prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; organizes or schedules other people and their tasks; develops realistic action plans.

    Quality – Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.

    Quantity – Meets productivity standards; completes work in timely manner; strives to increase productivity; works quickly.

    Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Education and/or Experience

    Bachelor’s degree from four-year college or university preferred; or two years related experience and/or training in a hotel / resort sales environment; or equivalent combination of education and experience.

    Language Skills

    Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

    Reasoning Ability

    Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.  Ability to deal with problems involving several concrete variables in standardized situations.

    Computer Skills

    To perform this job successfully, an individual should have knowledge of Database software. Computer literacy, Microsoft Office.

    Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    While performing the duties of this Job, the employee is occasionally required to stand; walk and sit. The employee must occasionally lift and/or move up to 25 pounds.

    Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    The noise level in the work environment is usually moderate.

    Apply Now

  • Revenue Manager-American Liberty Hospitality Corporate Office

    Job Description: This position would report directly to the Vice President of Revenue Management. The main goal for this position is to maximize revenue, market share and profits for multiple hotels through the strategic coordination of revenue management processes and procedures. To drive the continued development and growth of customer service standards, revenue and profits from multiple hotels.

    Managing and maintaining group and transient inventory controls:

    • Daily review and implementation of room accommodation and rate inventory controls in Revenue Management System and/or Property Management System; Includes weekly implementation of roll-in controls.
    • Work with Sales team to ensure effective and efficient management of Group inventory daily – provide direction when needed on cutoff date extensions, inventory wash/addition, MAR/SSG and displacement analysis.
    • Attend weekly group pick-up meetings.
    • Implement all blackout dates in Revenue Management System and review monthly to determine if adjustments are needed
    • Maintain accurate demand information in Revenue Management System
    • Work with the property team to ensure that sellout strategies are in place, and that Property Management System and Revenue Management system are balanced daily
    • Ensure OnQ FMS and the General Ledger are balanced daily as it relates to past Actuals Developing, monitoring and adjusting sales and pricing strategies:
    • Participate in weekly revenue management meetings, to include the following as standard agenda items: review of 365-day booking window pace for group and transient, pricing strategies, marketing opportunities and competitive environment.
    • Daily review daily detail, pick up report and Overrides report. Address concerns and action plans with property team.
    • Develop annual transient pricing with the VPRM. Includes loading of all pricing into OnQ R&I, Concerto. Ensure pricing in consistent in all distribution channels (Property Management System, GDS, Internet)
    • Advise Corporate Director of Revenue Management of marketing opportunities, particularly over need periods
    • Review and implement incentive programs in Front Office and Reservations, with particular focus on need periods
    • Perform all functions of the Revenue Management Analyst, as required
    • Train property team members and Revenue Analyst on key areas of Revenue / Yield Management

     

    Provide critical analysis of strategies, room statistics and demand factors:

    • Review end of month rooms statistics reports including FMS, Monthly Revenue Management Reports, STAR, Key Hotel Marketing Reports, Report of Operations, and provide critical analysis on performance vs. forecasts and results of implemented strategies
    • Conduct displacement analysis of group business, as needed, to determine impact potential business will have on RevPAR
    • Review all tentative and definite group bookings, to ensure that they support implemented strategies
    • Complete weekly booking pace reports and analysis on pace, recommending strategy changes when needed
    • Analyze group performance vs contract and forecast
    • Analyze past and present trends and make recommendations for future strategies

    Forecasting:

    • Work with VPRM and prepare all Weekly, Monthly, Rolling Forecasts and Annual Budget

    Competitive and Demand Analysis:

    • Review all competitive shops daily and identify selling strategies and market trends
    • Review Demand calendars, convention calendars and city event calendars to keep abreast of all demand generators
    • Maintain historical data on events and performance on any promotions during these demand-generating events

    Administrative and Reservations:

    • Participate in the training and development of the Revenue Analysts

    Supportive Functions:

    In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company

    • Answer other hotel team member’s questions regarding revenue management in a friendly and courteous manner
    • Provide training to other hotel team members on revenue management procedures and principles, as needed
    • Ensure that all room’s statistics reports, including Report of Operations, and any other related reports are accurate and consistent
    • Attends property Staff meetings, and other property specific meetings as requested by the General Manager
    • Ensure that all revenue management related systems are maintained, including but not limited to: OnQ RMS, OnQ FMS, OnQ PMS, DMPE/Delphi, HIDB
    • Employ the assistance of the Director of Sales, Director of Front Office, Sales and Marketing Manager as needed
    • Contribute to the development of the marketing plan & annual budget
    • Maintain an organized and clean work area and hotel environment

     

    REQUIREMENTS:

    Required Experiences:

    • 4-year college degree required or equivalent work experience
    • Previous experience in Revenue Management
    • OnQ R&I and GRO certified
    • IHG Revenue Management Certification Assessment/ Full Service
    • Working experience in Front Office operations/ Sales

    Licenses/ Certificates:

    RMU Certificate preferred

    Specific Job Knowledge, skills and ability:

    The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation

    • Excellent oral and written communication skills
    • Excellent organization skills
    • Ability to work well under pressure
    • Appropriate professional appearance and demeanor
    • Ability to deliver presentations in a concise, well-organized manner
    • Proficient at statistical and competitive analysis
    • Proficient in Microsoft Word, Excel and PowerPoint
    • Certified in the use of GRO, OnQ RMS, OnQ R&I and other related systems or an ability to quickly learn and utilize these systems
    • Strong experience or adaptable training in the use of automated systems, personal computers and software programs
    • Experienced as a Revenue Analyst; Related analytical experience essential

    Physical Demands

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    While performing the duties of this Job, the employee is regularly required to sit. The employee must frequently lift and/or move up to 10 pounds.

    Work Environment

    The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

     

    The noise level in the work environment is usually moderate.

    Apply Now

  • Housekeeping Supervisor-Embassy Suites Houston Downtown

    Job Title: Housekeeping Supervisor

    Department: Housekeeping

    Supervisor: Executive Housekeeper/Director of Housekeeping

    Summary

    To ensure standards of cleanliness, hygiene and tidiness are maintained throughout the hotel and to manage the housekeeping and laundry department efficiently to maintain standards and control costs.

    Essential Duties and Responsibilities include the following. Other duties may be assigned.

    Ensure standards of cleanliness, hygiene and tidiness in all rooms /corridors /function rooms/public areas are maintained.

    Supervising and inspecting the daily cleaning of assigned rooms, bathrooms, corridor areas and public areas to the highest standards. This includes changing bed linen, replacing towels, cleaning bathrooms thoroughly, vacuuming, mopping and dusting daily.

    Subject to levels of business the housekeeper supervisor will be expected to also service rooms.

    Ensure the upkeep of vacant rooms.

    Replenish brochures and paper goods throughout the bedrooms/hotel.

    Maintain an orderly storeroom and trollies.

    Ensure customer satisfaction is maintained at ALH and brand standards by hotel.

    Ensure guest laundry is collected, charged and returned to the guest in a speedy and accurate fashion.

    Ensure guest property left behind is logged and stored in a secure location for lost property.

    Resolve any guest problems or complaints when possible and ensuring management are kept informed.

    Actionany maintenance requests in order to comply with the hotel’s established quality standards and ensure guest satisfaction.

    Set and maintain standards of service commensurate with the brand specifications of the hotel.

    Manage a stock control and ordering system to ensure availability of stock and cost control to maintain costs to a minimum.

    Attend any appropriate off and on the job training courses.

    Wear a clean and suitable uniform and name badge at all times.

    Implement the hotel’s good customer relations policy, including politely addressing guests and colleagues at all times

    Ensure the department is operated within the policies and procedures of American Liberty Hospitality.

    Immediately reporting and documenting to management any observed or known safety hazards, conditions or unsafe practices and procedures.

    Carry out any other duties as may be reasonably required by management.

    Supervisory Responsibilities

    This job supervises all housekeeper personnel including housekeepers, laundry attendants and houseman.

    Competencies

    To perform the job successfully, an individual should demonstrate the following competencies:

    Customer Service – Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.

    Communications – Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods.

    Managing Customer Focus – Promotes customer focus; establishes customer service standards; provides training in customer service delivery; monitors customer satisfaction; develops new approaches to meeting customer needs.

    Planning/Organizing – Prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; organizes or schedules other people and their tasks; develops realistic action plans.

    Job Knowledge – Competent in required job skills and knowledge; exhibits ability to learn and apply new skills; keeps abreast of current developments; requires minimal supervision; displays understanding of how job relates to others; uses resources effectively.

    Cooperation – Establishes and maintains effective relations; exhibits tact and consideration; offers assistance and support to co-workers; works cooperatively in group situations; works actively to resolve conflicts.

    Oral Communication – Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings.

    Teamwork – Balances team and individual responsibilities; exhibits objectivity and openness to others’ views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone’s efforts to succeed.

    Team Leadership – Fosters team cooperation; defines team roles and responsibilities; supports group problem solving; ensures progress toward goals; acknowledges team accomplishments.

    Delegation – Delegates work assignments; matches the responsibility to the person; gives authority to work independently; sets expectations and monitors delegated activities; provides recognition for results.

    Managing People – Includes staff in planning, decision-making, facilitating and process improvement; takes responsibility for subordinates’ activities; makes self-available to staff; provides regular performance feedback; develops subordinates’ skills and encourages growth; solicits and applies customer feedback (internal and external); fosters quality focus in others; improves processes, products and services.; continually works to improve supervisory skills.

    Quality Management – Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness.

    Conflict Resolution – Encourages open communications; confronts difficult situations; maintains objectivity; keeps emotions under control; uses negotiation skills to resolve conflicts.

    Cost Consciousness – Works within approved budget; develops and implements cost saving measures; contributes to profits and revenue; conserves organizational resources.

    Diversity – Demonstrates knowledge of EEO policy; shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes a harassment-free environment; builds a diverse workforce.

    Ethics – Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and principles; upholds organizational values.

    Personal Appearance – Dresses appropriately for position; keeps self well groomed.

    Attendance/Punctuality – Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.

    Dependability – Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals.; completes tasks on time or notifies appropriate person with an alternate plan.

    Judgement – Displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in decision-making process; makes timely decisions.

    Quality – Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.

    Quantity – Meets productivity standards; completes work in timely manner; strives to increase productivity; works quickly.

    Safety and Security – Observes safety and security procedures; determines appropriate action beyond guidelines; reports potentially unsafe conditions; uses equipment and materials properly.

    Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Education and/or Experience

    Minimum of 6 months similar or related experience and/or training in a hotel / resort environment; or equivalent combination of education and experience.

    Language Skills

    Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

     

    Bi-lingual or multi-lingual preferred.

    Reasoning Ability

    Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.  Ability to deal with problems involving several concrete variables in standardized situations.

    Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    While performing the duties of this job, the employee is occasionally required to stand for long periods of time, walk, sit, use hand to finger, handle or feel objects, tools and/or controls, reach with hands and arms, climb stairs, balance, stoop, kneel, crouch, crawl, talk and hear.  Employee will have to clean rooms and public spaces as directed.  The employee must occasionally lift and/or move up to 50 pounds.

    Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    The noise level in the work environment is usually moderate.

    Apply Now

  • Housekeeping Attendant-Embassy Suites Houston Downtown

    Job Title: Housekeeper/Room Attendant

    Department: Housekeeping

    Supervisor: Executive Housekeeper/Director of Housekeeping and Housekeeping Supervisors

    Summary

    Clean guest rooms as assigned ensuring the hotel’s established standards of cleanliness. Responsible for reporting any maintenance deficiencies and handling guest’s requests or complaints. Ensure the confidentiality and security of all guest rooms.

    Essential Duties and Responsibilities include the following. Other duties may be assigned.

    Use correct cleaning chemicals for designated surfaces, according to OSHA regulations and hotel requirements.

    Clean guest rooms as assigned.

    Transport cart with cleaning supplies, amenities and linens to assigned guest room and position securely.

    Empty trash containers and recycling bins.

    Remove all dirty terry and replace with clean per the assigned standard.

    Remove soil, dirt, soap build-up and hair from bathroom mirrors, vanity, sink, toilet, shower walls, bathtub, shower curtain and floor.

    Replace dirty bed linen and make up bed with clean linen.

    Replace laundry bags and slips.

    Clean closets and door tracks on check-out rooms, removing dust and debris. Ensure correct amount and placement of hangers, extra blanket/pillow and other amenities.

    Dust and polish all furniture, pictures, frames, mirrors, light bulbs and switches, TV and remote, etc.

    Realign furniture as needed.

    Open all drawers/doors in check-out rooms and remove items left by guest. Dust inside.

    Check under bed(s), chairs and sofa for debris and remove if present.

    Inspect all conditions in room and bath and report any needed repairs to maintenance.   Report all damage to supervisor.

    Remove dust, spots and smears from all doors, drapes, windows, ledges, frames, baseboards, AC unit, corners and telephones if present.

    Ensure presence of fire safety, rate cards and DND sign. Inspect condition and replace as needed.

    Vacuum throughout entire room and occasionally in other areas.

    Update status of rooms as necessary.

    Stock supply carts and storage areas as directed.

    Ensure security of any assigned guest room keys and turn over any lost and found items from guest rooms to supervisor.

    Clean and replenish all room amenities.

    Handle guest complaints, ensuring guest satisfaction.

    Report any damages or maintenance problems to your supervisor.

    Knowledgeable of hotel fire and emergency procedures.

    Adhere to Lost and Found policy including key control.

    Other essential room cleaning duties as directed by supervisors.

    Make up cribs and rollaway beds.

    Other duties as assigned by supervisors

    Supervisory Responsibilities

    This job has no supervisory responsibilities.

    Competencies

    To perform the job successfully, an individual should demonstrate the following competencies:

    Customer Service – Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.

    Communications – Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods.

    Cooperation – Establishes and maintains effective relations; exhibits tact and consideration; offers assistance and support to co-workers; works cooperatively in group situations; works actively to resolve conflicts.

    Teamwork – Balances team and individual responsibilities; exhibits objectivity and openness to others’ views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone’s efforts to succeed.

    Ethics – Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and principles; upholds organizational values.

    Personal Appearance – Dresses appropriately for position; keeps self well groomed.

    Attendance/Punctuality – Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.

    Dependability – Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals.; completes tasks on time or notifies appropriate person with an alternate plan.

    Quality – Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.

    Quantity – Meets productivity standards; completes work in timely manner; strives to increase productivity; works quickly.

    Safety and Security – Observes safety and security procedures; determines appropriate action beyond guidelines; reports potentially unsafe conditions; uses equipment and materials properly.

    Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Education and/or Experience

    At least 6 months experience in a similar capacity, preferably brand specific experience.

    Knowledge of proper chemical handling.

    Language Skills

    Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

    Reasoning Ability

    Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.  Ability to deal with problems involving several concrete variables in standardized situations.

    Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    While performing the duties of this Job, the employee is regularly required to stand; walk and reach with hands and arms.  The employee is frequently required to stoop, kneel, crouch, or crawl.  The employee is occasionally required to use hands to finger, handle, or feel and climb or balance. The employee must frequently lift and/or move up to 50 pounds.

    Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    The noise level in the work environment is usually moderate.

    Apply Now

  • Front Desk Agent-Embassy Suites Houston Downtown

    Job Title: Front Desk Clerk/Guest Service Agent

    Department: Rooms

    Supervisor: Front Office Manager/Guest Service Manager and GM

    Summary

    Responsible for providing quality guest service as it pertains to all front office operations including but not limited to checking in/out of hotel guests; phone/PBX operations, mail/message service, hotel reservations, concierge services etc in a professional and hospitable manner.

    Essential Duties and Responsibilities include the following. Other duties may be assigned.

    Check-in and check-out hotel guests in a confident, professional, and friendly manner.

    Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.

    Provide gracious and efficient telephone service.

    Review arrivals noting special requests and blocking rooms as necessary for VIP and group arrivals.

    Complete all items as listed on shift checklists.

    Ensure proper credit card procedures are followed at all times to include credit card authorization/charging and guest signature on registration slip.

    Adhere to all cashiering procedures: open, secure and balance out shift banks to include the verification of all cash,

    Issue guest safety deposit boxes as requested.

    Communicate service and amenities of the hotel to guests.

    Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity deliver).

    Meet with departing Front Office staff to review business status and follow up items.

    Provide Concierge service – fluent knowledge of local restaurants, special events, city attractions, and guest amenities.

    Knowledgeable of hotel fire and emergency procedures.

    Keep the front desk areas clean and well organized.

    Assist with reservations calls in a professional manner.

    Document maintenance needs and submit to appropriate manager.

    Maintain complete knowledge at all times of:

      • all hotel features/services, hours of operation.
      • all room types, numbers, layout, décor, appointments and location.
      • all room rates, special packages and promotions.
      • daily house count and expected arrivals/departures.
      • room availability status for any given day.

    Prepare any/all reports as directed.

    Prepare appropriate housekeeping reports as directed.

    Supervisory Responsibilities

    This job has no supervisory responsibilities.

    Competencies

    To perform the job successfully, an individual should demonstrate the following competencies:

    Job Knowledge – Competent in required job skills and knowledge; exhibits ability to learn and apply new skills; keeps abreast of current developments; requires minimal supervision; displays understanding of how job relates to others; uses resources effectively.

    Use of Technology – Demonstrates required skills; adapts to new technologies; troubleshoots technological problems; uses technology to increase productivity; keeps technical skills up to date.

    Customer Service – Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.

    Communications – Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods.

    Cooperation – Establishes and maintains effective relations; exhibits tact and consideration; offers assistance and support to co-workers; works cooperatively in group situations; works actively to resolve conflicts.

    Oral Communication – Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings.

    Teamwork – Balances team and individual responsibilities; exhibits objectivity and openness to others’ views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone’s efforts to succeed.

    Written Communication – Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; able to read and interpret written information.

    Quality Management – Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness.

    Conflict Resolution – Encourages open communications; confronts difficult situations; maintains objectivity; keeps emotions under control; uses negotiation skills to resolve conflicts.

    Diversity – Demonstrates knowledge of EEO policy; shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes a harassment-free environment; builds a diverse workforce.

    Ethics – Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and principles; upholds organizational values.

    Adaptability – Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.

    Personal Appearance – Dresses appropriately for position; keeps self well groomed.

    Attendance/Punctuality – Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.

    Dependability – Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals.; completes tasks on time or notifies appropriate person with an alternate plan.

    Quality – Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.

    Quantity – Meets productivity standards; completes work in timely manner; strives to increase productivity; works quickly.

    Safety and Security – Observes safety and security procedures; determines appropriate action beyond guidelines; reports potentially unsafe conditions; uses equipment and materials properly.

    Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Education and/or Experience

    6 months or more of front desk experience; preferably with brand experience

    Language Skills

    Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

     

    Bi-lingual or multi-lingual preferred.

    Reasoning Ability

    Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.  Ability to deal with problems involving several concrete variables in standardized situations.

    Computer Skills

    To perform this job successfully, an individual should have knowledge of Database software. Computer literacy, Microsoft Office.

    Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    While performing the duties of this Job, the employee is regularly be required to stand and walk and occasionally sit. The employee must occasionally lift pull/push and/or move up to 25 pounds.

    Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    The noise level in the work environment is usually moderate.

    Apply Now

  • Front Desk Supervisor-The Sam Houston Hotel a Curio Collection hotel by Hilton

    Summary

    Responsible for supervising the activities at the hotel front desk, while providing quality guest service, including but not limited to checking in/out of hotel guests; guest requests, mail/message service, hotel reservations, concierge services, and promotion of in-house activities.

    Essential Duties and Responsibilities include the following. Other duties may be assigned.

    Supervise Front Desk operations during assigned shift to a consistently high standard

    Ensure your shift team has current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events

    Advise your shift team of any special events or VIP Guests in the hotel that day

    Monitor the appearance, standards, and performance of team members with an emphasis on training and team work

    Maximize sales revenues through up-selling and marketing program

    Manage guest requests, inquiries, and complaints promptly and completely

    Maintain the professional appearance of the Front Desk with a focus on hospitality and guest service

    Check-in and check-out hotel guests in a confident, professional, and friendly manner.

    Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.

    Review arrivals noting special requests and blocking rooms as necessary for VIP and group arrivals.

    Ensure proper credit card procedures are followed at all times and adhere to all cashiering procedures including opening and balance out shift banks.

    Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity deliver).

    Provide Concierge service – fluent knowledge of local restaurants, special events, city attractions, and guest amenities.

    Knowledgeable of hotel fire and emergency procedures.

    Maintain complete knowledge of all hotel features/services, hours of operation.

    Knowledge of all room types, numbers, layout, décor, appointments and location; and all room rates, special packages and promotions.

    Knowledge of daily house count and expected arrivals/departures and room availability status for any given day.

    Supervisory Responsibilities

    This job supervises all Front Office Associates and their duties including training new staff, resolving customer challenges, and aiding in all departments.

    Competencies

    To perform the job successfully, an individual should demonstrate the following competencies:

    Job Knowledge – Competent in required job skills and knowledge; exhibits ability to learn and apply new skills; keeps abreast of current developments; requires minimal supervision; displays understanding of how job relates to others; uses resources effectively.

    Use of Technology – Demonstrates required skills; adapts to new technologies; troubleshoots technological problems; uses technology to increase productivity; keeps technical skills up to date.

    Customer Service – Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.

    Communications – Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods.

    Cooperation – Establishes and maintains effective relations; exhibits tact and consideration; offers assistance and support to co-workers; works cooperatively in group situations; works actively to resolve conflicts.

    Oral Communication – Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings.

    Teamwork – Balances team and individual responsibilities; exhibits objectivity and openness to others’ views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone’s efforts to succeed.

    Written Communication – Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; able to read and interpret written information.

    Quality Management – Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness.

    Conflict Resolution – Encourages open communications; confronts difficult situations; maintains objectivity; keeps emotions under control; uses negotiation skills to resolve conflicts.

    Diversity – Demonstrates knowledge of EEO policy; shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes a harassment-free environment; builds a diverse workforce.

    Ethics – Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and principles; upholds organizational values.

    Adaptability – Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.

    Personal Appearance – Dresses appropriately for position; keeps self well groomed.

    Attendance/Punctuality – Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.

    Dependability – Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals.; completes tasks on time or notifies appropriate person with an alternate plan.

    Quality – Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.

    Quantity – Meets productivity standards; completes work in timely manner; strives to increase productivity; works quickly.

    Safety and Security – Observes safety and security procedures; determines appropriate action beyond guidelines; reports potentially unsafe conditions; uses equipment and materials properly.

    Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Education and/or Experience

    Previous supervisory experience

    Previous experience in Front Desk environment in the hotel industry

    Language Skills

    Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

     

     

    Reasoning Ability

    Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.  Ability to deal with problems involving several concrete variables in standardized situations.

    Computer Skills

    To perform this job successfully, an individual should have knowledge of Database software. Computer literacy, Microsoft Office.

    Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    While performing the duties of this Job, the employee is regularly be required to stand and walk and occasionally sit. The employee must occasionally lift pull/push and/or move up to 25 pounds.

    Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    The noise level in the work environment is usually moderate.

    Apply Now

  • Housekeeping Attendant-Holiday Inn Express Staybridge Suites Galleria Area

    Job Title: Housekeeper/Room Attendant

    Department: Housekeeping

    Supervisor: Executive Housekeeper/Director of Housekeeping and Housekeeping Supervisors

    Summary

    Clean guest rooms as assigned ensuring the hotel’s established standards of cleanliness. Responsible for reporting any maintenance deficiencies and handling guest’s requests or complaints. Ensure the confidentiality and security of all guest rooms.

    Essential Duties and Responsibilities include the following. Other duties may be assigned.

    Use correct cleaning chemicals for designated surfaces, according to OSHA regulations and hotel requirements.

    Clean guest rooms as assigned.

    Transport cart with cleaning supplies, amenities and linens to assigned guest room and position securely.

    Empty trash containers and recycling bins.

    Remove all dirty terry and replace with clean per the assigned standard.

    Remove soil, dirt, soap build-up and hair from bathroom mirrors, vanity, sink, toilet, shower walls, bathtub, shower curtain and floor.

    Replace dirty bed linen and make up bed with clean linen.

    Replace laundry bags and slips.

    Clean closets and door tracks on check-out rooms, removing dust and debris. Ensure correct amount and placement of hangers, extra blanket/pillow and other amenities.

    Dust and polish all furniture, pictures, frames, mirrors, light bulbs and switches, TV and remote, etc.

    Realign furniture as needed.

    Open all drawers/doors in check-out rooms and remove items left by guest. Dust inside.

    Check under bed(s), chairs and sofa for debris and remove if present.

    Inspect all conditions in room and bath and report any needed repairs to maintenance.   Report all damage to supervisor.

    Remove dust, spots and smears from all doors, drapes, windows, ledges, frames, baseboards, AC unit, corners and telephones if present.

    Ensure presence of fire safety, rate cards and DND sign. Inspect condition and replace as needed.

    Vacuum throughout entire room and occasionally in other areas.

    Update status of rooms as necessary.

    Stock supply carts and storage areas as directed.

    Ensure security of any assigned guest room keys and turn over any lost and found items from guest rooms to supervisor.

    Clean and replenish all room amenities.

    Handle guest complaints, ensuring guest satisfaction.

    Report any damages or maintenance problems to your supervisor.

    Knowledgeable of hotel fire and emergency procedures.

    Adhere to Lost and Found policy including key control.

    Other essential room cleaning duties as directed by supervisors.

    Make up cribs and rollaway beds.

    Other duties as assigned by supervisors

    Supervisory Responsibilities

    This job has no supervisory responsibilities.

    Competencies

    To perform the job successfully, an individual should demonstrate the following competencies:

    Customer Service – Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.

    Communications – Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods.

    Cooperation – Establishes and maintains effective relations; exhibits tact and consideration; offers assistance and support to co-workers; works cooperatively in group situations; works actively to resolve conflicts.

    Teamwork – Balances team and individual responsibilities; exhibits objectivity and openness to others’ views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone’s efforts to succeed.

    Ethics – Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and principles; upholds organizational values.

    Personal Appearance – Dresses appropriately for position; keeps self well groomed.

    Attendance/Punctuality – Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.

    Dependability – Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals.; completes tasks on time or notifies appropriate person with an alternate plan.

    Quality – Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.

    Quantity – Meets productivity standards; completes work in timely manner; strives to increase productivity; works quickly.

    Safety and Security – Observes safety and security procedures; determines appropriate action beyond guidelines; reports potentially unsafe conditions; uses equipment and materials properly.

    Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Education and/or Experience

    At least 6 months experience in a similar capacity, preferably brand specific experience.

    Knowledge of proper chemical handling.

    Language Skills

    Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

    Reasoning Ability

    Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.  Ability to deal with problems involving several concrete variables in standardized situations.

    Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    While performing the duties of this Job, the employee is regularly required to stand; walk and reach with hands and arms.  The employee is frequently required to stoop, kneel, crouch, or crawl.  The employee is occasionally required to use hands to finger, handle, or feel and climb or balance. The employee must frequently lift and/or move up to 50 pounds.

    Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    The noise level in the work environment is usually moderate.

    Apply Now

  • Night Auditor-Holiday Inn Express Staybridge Suites Galleria Area

    Job Title: Night Auditor

    Department: Rooms

    Supervisor: Front Office Manager/Guest Service Manager and AGM/GM

    Summary

    The Night Auditor responsible for the overall operations and appearance of the front desk of a hotel, typically during the overnight shift. The Night Auditor is also responsible for attending to all front office needs, the needs of guests, especially during check-in and check-out and is responsible for balancing the revenue and expense transactions, which occurred during the day at the hotel. This essential position is also responsible for reporting of revenues and activity of the hotel to regional and corporate level systems as directed.

    Essential Duties and Responsibilities include the following. Other duties may be assigned.

    Check-in and check-out hotel guests in a confident, professional, and friendly manner.

    Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.

    Provide gracious and efficient telephone service.

    Review arrivals noting special requests and blocking rooms as necessary for VIP and group arrivals.

    Complete all items as listed on shift checklists.

    Ensure proper credit card procedures are followed at all times to include credit card authorization/charging and guest signature on registration slip.

    Adhere to all cashiering procedures: open, secure and balance out shift banks to include the verification of all cash,

    Issue guest safety deposit boxes as requested.

    Communicate service and amenities of the hotel to guests.

    Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity deliver).

    Meet with departing Front Office staff to review business status and follow up items.

    Provide Concierge service – fluent knowledge of local restaurants, special events, city attractions, and guest amenities.

    Knowledgeable of hotel fire and emergency procedures.

    Keep the front desk areas clean and well organized.

    Assist with reservations calls in a professional manner.

    Document maintenance needs and submit to appropriate manager.

    Maintain complete knowledge at all times of:

      • all hotel features/services, hours of operation.
      • all room types, numbers, layout, décor, appointments and location.
      • all room rates, special packages and promotions.
      • daily house count and expected arrivals/departures.
      • room availability status for any given day.

    Prepare any/all reports as directed.

    Prepare appropriate housekeeping reports as directed.

    Completing and producing various audit reports dictated by brand, system and ALH requirements.

    Performing all the duties as outlined in the brand and reservation system training manuals.

    Closing, balancing and making necessary corrections to guest and hotel accounts.

    Counting and balancing cash, credit cards and direct bill accounts.

    Investigation or analyzing out-of-balance situations and making adjustments or corrections as needed.

    Communication to all necessary managers on property, GM and corporate office staff with reference to reporting and audit of daily revenues.

    All other duties as assigned by management.

    Supervisory Responsibilities

    This job has no supervisory responsibilities.

    Competencies

    To perform the job successfully, an individual should demonstrate the following competencies:

    Analytical – Synthesizes complex or diverse information; collects and researches data; uses intuition and experience to complement data; designs work flows and procedures.

    Continuous Learning – Assesses own strengths and weaknesses; seeks feedback to improve performance; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others.

    Job Knowledge – Competent in required job skills and knowledge; exhibits ability to learn and apply new skills; keeps abreast of current developments; requires minimal supervision; displays understanding of how job relates to others; uses resources effectively.

    Use of Technology – Demonstrates required skills; adapts to new technologies; troubleshoots technological problems; uses technology to increase productivity; keeps technical skills up to date.

    Problem Solving – Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.

    Customer Service – Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.

    Communications – Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods.

    Cooperation – Establishes and maintains effective relations; exhibits tact and consideration; offers assistance and support to co-workers; works cooperatively in group situations; works actively to resolve conflicts.

    Oral Communication – Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings.

    Teamwork – Balances team and individual responsibilities; exhibits objectivity and openness to others’ views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone’s efforts to succeed.

    Written Communication – Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; able to read and interpret written information.

    Quality Management – Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness.

    Business Acumen – Understands business implications of decisions; displays orientation to profitability; demonstrates knowledge of market and competition; aligns work with strategic goals.

    Cost Consciousness – Works within approved budget; develops and implements cost saving measures; contributes to profits and revenue; conserves organizational resources.

    Ethics – Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and principles; upholds organizational values.

    Adaptability – Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.

    Personal Appearance – Dresses appropriately for position; keeps self well groomed.

    Attendance/Punctuality – Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.

    Dependability – Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals.; completes tasks on time or notifies appropriate person with an alternate plan.

    Judgement – Displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in decision-making process; makes timely decisions.

    Quality – Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.

    Quantity – Meets productivity standards; completes work in timely manner; strives to increase productivity; works quickly.

    Safety and Security – Observes safety and security procedures; determines appropriate action beyond guidelines; reports potentially unsafe conditions; uses equipment and materials properly.

    Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Education and/or Experience

    Six months or more at a hotel front desk, preferably as an auditor with brand experience.

    Language Skills

    Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

     

    Bi-lingual or multi-lingual preferred.

    Reasoning Ability

    Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.  Ability to deal with problems involving several concrete variables in standardized situations.

    Mathematical Skills

    Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals.  Ability to compute rate, ratio and percent.  Ability to calculate figures and amounts such as discounts, interests, proportions and percentages.

    Computer Skills

    To perform this job successfully, an individual should have knowledge of Database software. Computer literacy, Microsoft Office.

    Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    While performing the duties of this Job, the employee is regularly be required to stand and walk and occasionally sit. The employee must occasionally lift pull/push and/or move up to 25 pounds.

     

    Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    The noise level in the work environment is usually moderate.

    Apply Now

  • Front Desk Agent-Holiday Inn Express Staybridge Suites Galleria Area

    Job Title: Front Desk Clerk/Guest Service Agent

    Department: Rooms

    Supervisor: Front Office Manager/Guest Service Manager and GM

    Summary

    Responsible for providing quality guest service as it pertains to all front office operations including but not limited to checking in/out of hotel guests; phone/PBX operations, mail/message service, hotel reservations, concierge services etc in a professional and hospitable manner.

    Essential Duties and Responsibilities include the following. Other duties may be assigned.

    Check-in and check-out hotel guests in a confident, professional, and friendly manner.

    Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.

    Provide gracious and efficient telephone service.

    Review arrivals noting special requests and blocking rooms as necessary for VIP and group arrivals.

    Complete all items as listed on shift checklists.

    Ensure proper credit card procedures are followed at all times to include credit card authorization/charging and guest signature on registration slip.

    Adhere to all cashiering procedures: open, secure and balance out shift banks to include the verification of all cash,

    Issue guest safety deposit boxes as requested.

    Communicate service and amenities of the hotel to guests.

    Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity deliver).

    Meet with departing Front Office staff to review business status and follow up items.

    Provide Concierge service – fluent knowledge of local restaurants, special events, city attractions, and guest amenities.

    Knowledgeable of hotel fire and emergency procedures.

    Keep the front desk areas clean and well organized.

    Assist with reservations calls in a professional manner.

    Document maintenance needs and submit to appropriate manager.

    Maintain complete knowledge at all times of:

      • all hotel features/services, hours of operation.
      • all room types, numbers, layout, décor, appointments and location.
      • all room rates, special packages and promotions.
      • daily house count and expected arrivals/departures.
      • room availability status for any given day.

    Prepare any/all reports as directed.

    Prepare appropriate housekeeping reports as directed.

    Supervisory Responsibilities

    This job has no supervisory responsibilities.

    Competencies

    To perform the job successfully, an individual should demonstrate the following competencies:

    Job Knowledge – Competent in required job skills and knowledge; exhibits ability to learn and apply new skills; keeps abreast of current developments; requires minimal supervision; displays understanding of how job relates to others; uses resources effectively.

    Use of Technology – Demonstrates required skills; adapts to new technologies; troubleshoots technological problems; uses technology to increase productivity; keeps technical skills up to date.

    Customer Service – Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.

    Communications – Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods.

    Cooperation – Establishes and maintains effective relations; exhibits tact and consideration; offers assistance and support to co-workers; works cooperatively in group situations; works actively to resolve conflicts.

    Oral Communication – Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings.

    Teamwork – Balances team and individual responsibilities; exhibits objectivity and openness to others’ views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone’s efforts to succeed.

    Written Communication – Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; able to read and interpret written information.

    Quality Management – Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness.

    Conflict Resolution – Encourages open communications; confronts difficult situations; maintains objectivity; keeps emotions under control; uses negotiation skills to resolve conflicts.

    Diversity – Demonstrates knowledge of EEO policy; shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes a harassment-free environment; builds a diverse workforce.

    Ethics – Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and principles; upholds organizational values.

    Adaptability – Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.

    Personal Appearance – Dresses appropriately for position; keeps self well groomed.

    Attendance/Punctuality – Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.

    Dependability – Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals.; completes tasks on time or notifies appropriate person with an alternate plan.

    Quality – Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.

    Quantity – Meets productivity standards; completes work in timely manner; strives to increase productivity; works quickly.

    Safety and Security – Observes safety and security procedures; determines appropriate action beyond guidelines; reports potentially unsafe conditions; uses equipment and materials properly.

    Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Education and/or Experience

    6 months or more of front desk experience; preferably with brand experience

    Language Skills

    Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

     

    Bi-lingual or multi-lingual preferred.

    Reasoning Ability

    Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.  Ability to deal with problems involving several concrete variables in standardized situations.

    Computer Skills

    To perform this job successfully, an individual should have knowledge of Database software. Computer literacy, Microsoft Office.

    Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    While performing the duties of this Job, the employee is regularly be required to stand and walk and occasionally sit. The employee must occasionally lift pull/push and/or move up to 25 pounds.

    Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    The noise level in the work environment is usually moderate.

    Apply Now

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